Public Tickets
gthuo
Preloader Not ChangingClosed
TheGem (WPBakery)
Updated May 10, 2018 at 11:00am
5
Most recent comment from Oliver:it's preloader for the galleries and portfolio. If you need to change main preloader:You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { ...
sauljaimes
Thegem product slider fatal errorClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:54am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access, we'll check.
Bang
News & Blog Element Displays NothingClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:46am
3
Most recent comment from Oliver:Hi,Can't login with the data you provided.
Matthew
Activating addons like Slider Revolution Through ThemeClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:33am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
Riccardo
COMING SOONClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:29am
2
Most recent comment from Oliver:Hi,Sorry for delay, just set the page you wish in the Settings > Reading.
Johnny
My homepage is blankClosed
Codeus
Updated May 8, 2018 at 8:39am
2
Most recent comment from [deleted]:Hi,
Please share admin access. We will try to inspect problem on your site.
chriscat2442
Broken Icons and other layout elements in SafariClosed
TheGem (WPBakery)
Updated May 7, 2018 at 8:00am
2
Most recent comment from Oliver:Hi,it's zoom issue, just click ctrl + 0 in the browser.
zet_ahmad
[Load More] For GalleryClosed
TheGem (WPBakery)
Updated May 7, 2018 at 7:53am
2
Most recent comment from Oliver:Hi,Sorry, no. We don't have this feature. My be try to look any third-party plugins for this needs.
azmarketing
TRANSPARENT HEADERClosed
TheGem (WPBakery)
Updated May 7, 2018 at 7:15am
4
Most recent comment from Michael:I see that this setting is already installed on your site.
Joeri Torfs
Permalink structureClosed
TheGem (WPBakery)
Updated May 4, 2018 at 1:32pm
2
Most recent comment from Oliver:Hi,Sorry, in my mind there are no simple way to change it. You can edit file:/wp-content/plugins/thegem-elements/inc/post-types/portfolios.phpAnd change there:
register_post_type('thegem_pf_item', $a ...
enogbrasil
problems about seting upClosed
Cryption
Updated May 4, 2018 at 10:45am
4
Most recent comment from Oliver:Hi,As I see you already set the demo, can you provide some more info where is the problem?so its not possible to use it for ico as users cant buy tokens . - Can you also provide some more info? Crypti ...
Clemens
"License" for Demo Video from VimeoClosed
TheGem (WPBakery)
Updated May 4, 2018 at 7:36am
8
Most recent comment from Oliver:Welcome!
liliaf
WooCommerce removalClosed
TheGem (WPBakery)
Updated May 4, 2018 at 7:35am
8
Most recent comment from Oliver:Welcome!
Asad
Demo data for the version "BUSINESS & IT EVENT" is missing in import data section.Closed
TheGem (WPBakery)
Updated May 4, 2018 at 7:29am
7
Most recent comment from Oliver:Hi,pls. take a look:
Omar S
Instagram FeedClosed
TheGem (WPBakery)
Updated May 3, 2018 at 12:04pm
5
Most recent comment from [deleted]:1. You can't use portfolio shortcode to print data from your custom post type. You need to create new shortcode for this.2. Last thegem-elements plugin version is 3.2.1.3. No.