Public Tickets
FGraphix
Custom FontClosed
Cryption
Updated April 18, 2018 at 9:31am
2
Most recent comment from Oliver:Hi,You can add your font in the Appearance > Fonts Manage, attach, after you add it there your font will be the first in the fonts list in the theme options.
JenkinsCreative
Menu Logo Not AppearingClosed
TheGem (WPBakery)
Updated April 18, 2018 at 9:25am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access.
Nerea
Quickfinder Text DescriptionClosed
TheGem (WPBakery)
Updated April 18, 2018 at 9:11am
2
Most recent comment from Oliver:Hi,Sorry, no without the code changes in the theme it's not possible. You need to edit:/wp-content/plugins/thegem-elements/inc/post-types/quickfinders.phpand remove
sanitize_text_fieldin this area ...
hendrikkaiser
Demo Import\Closed
TheGem (WPBakery)
Updated April 18, 2018 at 9:04am
5
Most recent comment from Oliver:Hi,Fixed.
divyank_vijay
Client NavigationClosed
TheGem (WPBakery)
Updated April 18, 2018 at 8:24am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access and add few screenshots to describe the issue in details.
divyank_vijay
Post IDClosed
TheGem (WPBakery)
Updated April 18, 2018 at 7:02am
2
Most recent comment from Oliver:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
Michelle
TheGem theme update for Woocommerce - Customers can't checkoutClosed
TheGem (WPBakery)
Updated April 18, 2018 at 6:49am
6
Most recent comment from Oliver:Hi,pls. take a look:
Hervé
multilingual menuClosed
TheGem (WPBakery)
Updated April 16, 2018 at 4:59pm
13
Most recent comment from Ashley Trevathan:Hi Hervé, WPML will probably be the best to ask about the custom options. :)Best of luck, Ashley
Martijn
Google Search ConsoleClosed
TheGem (WPBakery)
Updated April 16, 2018 at 3:16pm
2
Most recent comment from [deleted]:Hi,
Please give info how do you test your site? We test our live sit ewith google console and don't see any problems. What tools do you use?Better if you will share access to your google console to ...
Eman
ProductsClosed
TheGem (WPBakery)
Updated April 16, 2018 at 3:07pm
3
Most recent comment from [deleted]:Hi,To recommendation we includes only plugins which are used over 80% of customers. Wordpress is primarily used to create blogs and not online shops. Theme doesn't have shop interface. It only contain ...
Eman
ProductsClosed
TheGem (WPBakery)
Updated April 16, 2018 at 2:49pm
2
Most recent comment from Michael:HI!Before importing the shop pages, you need to install the Woocommerce plugin https://wordpress.org/plugins/woocommerce/. Now, in order for the shop page to be displayed normally, you need to delete ...
roberto_campus
Styled Gallery - not workingClosed
TheGem (WPBakery)
Updated April 16, 2018 at 1:39pm
8
Most recent comment from Oliver:Welcome!
Gluteno
license for testing and prod websiteClosed
TheGem (WPBakery)
Updated April 16, 2018 at 8:50am
2
Most recent comment from Oliver:Hi,We are constantly monitoring how many live sites are on your license, you can set your site for development or testing on local host or any domain and then activate with this license your l ...
Freymuthit
Bug in Contact AreaClosed
TheGem (WPBakery)
Updated April 16, 2018 at 8:22am
2
Most recent comment from Oliver:Hi,It's zoom issue, just click ctrl + 0 in your browser.
ramatomo
Quickfinder, icon text colorClosed
TheGem (WPBakery)
Updated April 16, 2018 at 8:21am
3
Most recent comment from ramatomo:please close this ticket, I understood only now that they were customized according to the homepage that I had imported