Public Tickets
Marcus
Uploading ThemeClosed
TheGem (WPBakery)
Updated April 26, 2017 at 8:19am
2
Most recent comment from Oliver:HI!You need to set necessary php settings:Recommended PHP Settings
EVA SANCHEZ DE LA MORENA
Revolution SliderClosed
TheGem (WPBakery)
Updated April 26, 2017 at 8:18am
2
Most recent comment from Oliver:HI!pls. provide the wp-admin and ftp access.
crownmarketers
Bottom Footer Left side WidthClosed
TheGem (WPBakery)
Updated April 26, 2017 at 8:18am
6
Most recent comment from Sergio:HI,ok, pls. share the FTP access, I'll check
Lisa
Change main pictureClosed
TheGem (WPBakery)
Updated April 26, 2017 at 7:41am
7
Most recent comment from Sergio:Hi,thanks for the info !
d_ch
Google MapsClosed
TheGem (WPBakery)
Updated April 26, 2017 at 7:38am
5
Most recent comment from Sergio:HI,thanks for the info !
STEPHANE
add ons included in the Gem themeClosed
TheGem (WPBakery)
Updated April 26, 2017 at 7:16am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository ...
jesst446
accordion stylingClosed
TheGem (WPBakery)
Updated April 26, 2017 at 6:58am
2
Most recent comment from Oliver:HI!pls. checkhttp://codex-themes.com/thegem/documentation/css/ There are examples of the style for accordion.
blthompson83
TheGem PluginsClosed
TheGem (WPBakery)
Updated April 26, 2017 at 6:57am
2
Most recent comment from Oliver:HI!TheGem Import - Yes.TheGem Theme Elements - No, it's required plugin.
krecke
TheGem Import doesn't workClosed
TheGem (WPBakery)
Updated April 26, 2017 at 6:56am
2
Most recent comment from Oliver:HI!pls. share the wp-admin and FTP access.
juan carlos
The Revolution SliderClosed
TheGem (WPBakery)
Updated April 24, 2017 at 1:43pm
2
Most recent comment from Oliver:HI!
You need to import slider and set it on the page (in the page slideshow):
Antonino
Search boxClosed
TheGem (WPBakery)
Updated April 24, 2017 at 7:40am
2
Most recent comment from Oliver:HI!On order to add your search function, you need to deactivate default search form by adding next code to the functions.php of the child theme:
function thegem_child_init_icon() {
remove ...
e
WooCommerce template filesClosed
TheGem (WPBakery)
Updated April 24, 2017 at 6:36am
2
Most recent comment from Oliver:HI!pls. wait some time soon we'll realize the theme update to woo 3.03 version.
ToniCNK
FontClosed
TheGem (WPBakery)
Updated April 24, 2017 at 6:33am
2
Most recent comment from Oliver:HI!Seems it's a cache issue.1. Pls. deactivate all the cache plugins. 2. After saving the theme options, press ctrl + f5 or clean your browser cache.
levislaver
Edit Margin settings for headerClosed
TheGem (WPBakery)
Updated April 21, 2017 at 2:56pm
24
Most recent comment from levislaver:Created the ticket for the bug, you can close this one now. Thank you for assistance with my other issue.
crownmarketers
Quick Finder Text ColorClosed
TheGem (WPBakery)
Updated April 21, 2017 at 2:32pm
4
Most recent comment from Sergio:HI,pls. check quick finder item setting (screen 585)