Public Tickets
Artyom Saroyan
shope imageClosed
TheGem (WPBakery)
Updated June 1, 2017 at 8:18am
8
Most recent comment from [deleted]:You need install it with site admin area as you installed TheGem theme.
Karman
Theme UpdatesClosed
Scalia
Updated June 1, 2017 at 7:46am
2
Most recent comment from Oliver:HI!Updating a theme
maklerska
Disable preloaderClosed
Scalia
Updated June 1, 2017 at 7:29am
4
Most recent comment from [deleted]:We can't remove preloaders from scripts. There is necessary a lot of theme and plugin modification.
dani_sanchez21
Change Portfolio nameClosed
TheGem (WPBakery)
Updated May 31, 2017 at 12:44pm
6
Most recent comment from Oliver:HI!pls. provide the wp-admin access in the new private ticket.
hindustanvishal5
how to insert the design trends photosClosed
TheGem (WPBakery)
Updated May 31, 2017 at 12:26pm
2
Most recent comment from Sergio:HI,1) You need to import demo content (INSTALLATION & DEMO IMPORT) http://codex-themes.com/thegem/documentation/video-tutorials/2) Set the desired page as your home page
evanwjholmes
RevSlider Demo Content ImportClosed
TheGem (WPBakery)
Updated May 31, 2017 at 11:54am
2
Most recent comment from Sergio:HI,
pls. check the recommended server settings Recommended PHP Settings If they are incorrect, contact your server's support team for their solution.
Then re-run the import of sliders
btaufflieb
ResponsiveClosed
TheGem (WPBakery)
Updated May 31, 2017 at 11:48am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Maria
testimonials widgetClosed
Scalia
Updated May 31, 2017 at 11:32am
3
Most recent comment from Maria:thank u very muchI also have a lot of problems on mobileI'll open a new ticket
Sectrix
WooCommerce Product images Display SizeClosed
TheGem (WPBakery)
Updated May 31, 2017 at 8:42am
2
Most recent comment from Oliver:HI!pls. check attach
btaufflieb
Read moreClosed
TheGem (WPBakery)
Updated May 31, 2017 at 7:59am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Julie
Change menu, preloader ..Closed
TheGem (WPBakery)
Updated May 31, 2017 at 7:59am
4
Most recent comment from Oliver:HI!
1. pls. use following css:
.post-footer-sharing {
display: none;
}
2. You need to edit template
/wp-content/themes/thegem/gem-templates/blog/content-blog-item-masonry.php
lin ...
amandatvt
404 pageClosed
TheGem (WPBakery)
Updated May 30, 2017 at 1:53pm
2
Most recent comment from Oliver:HI!No, just set the page which you wish in the theme options.
agencialikeu
Error with the demo pageClosed
TheGem (WPBakery)
Updated May 30, 2017 at 1:46pm
2
Most recent comment from Oliver:HI!
1. You need to import slider and set it on the page (in the page slideshow):
2. Sorry, Features pages are not included in the demo import.
ninetydegree
Page as fullscreen vertical sliderClosed
TheGem (WPBakery)
Updated May 30, 2017 at 1:46pm
2
Most recent comment from Sergio:HI,The only way to avoid this is to reduce the content!
Ina
Product border hiden by imageClosed
TheGem (WPBakery)
Updated May 30, 2017 at 12:18pm
17
Most recent comment from Sergio:HI, you are welcome!
Feel free to contact us if you need help.