Public Tickets
btaufflieb
ResponsiveClosed
TheGem (WPBakery)
Updated May 31, 2017 at 11:48am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Maria
testimonials widgetClosed
Scalia
Updated May 31, 2017 at 11:32am
3
Most recent comment from Maria:thank u very muchI also have a lot of problems on mobileI'll open a new ticket
Sectrix
WooCommerce Product images Display SizeClosed
TheGem (WPBakery)
Updated May 31, 2017 at 8:42am
2
Most recent comment from Oliver:HI!pls. check attach
btaufflieb
Read moreClosed
TheGem (WPBakery)
Updated May 31, 2017 at 7:59am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Julie
Change menu, preloader ..Closed
TheGem (WPBakery)
Updated May 31, 2017 at 7:59am
4
Most recent comment from Oliver:HI!
1. pls. use following css:
.post-footer-sharing {
display: none;
}
2. You need to edit template
/wp-content/themes/thegem/gem-templates/blog/content-blog-item-masonry.php
lin ...
amandatvt
404 pageClosed
TheGem (WPBakery)
Updated May 30, 2017 at 1:53pm
2
Most recent comment from Oliver:HI!No, just set the page which you wish in the theme options.
agencialikeu
Error with the demo pageClosed
TheGem (WPBakery)
Updated May 30, 2017 at 1:46pm
2
Most recent comment from Oliver:HI!
1. You need to import slider and set it on the page (in the page slideshow):
2. Sorry, Features pages are not included in the demo import.
ninetydegree
Page as fullscreen vertical sliderClosed
TheGem (WPBakery)
Updated May 30, 2017 at 1:46pm
2
Most recent comment from Sergio:HI,The only way to avoid this is to reduce the content!
Ina
Product border hiden by imageClosed
TheGem (WPBakery)
Updated May 30, 2017 at 12:18pm
17
Most recent comment from Sergio:HI, you are welcome!
Feel free to contact us if you need help.
zhuzhelina
Videos not playingClosed
Scalia
Updated May 30, 2017 at 11:41am
8
Most recent comment from Oliver:Seems the problem in the video, it's not paying in the browser:http://www.promediasystems.ae/wp-content/uploads/2017/02/MarineOffshore_VP_Endorsement_HD_1280_720.mp4
easecommerce
duplicate content in footerClosed
Codeus
Updated May 30, 2017 at 11:31am
2
Most recent comment from [deleted]:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
Jennifer M
customizationClosed
TheGem (WPBakery)
Updated May 30, 2017 at 7:45am
2
Most recent comment from Oliver:HI!
For adding new PF type you need to edit the gem elemets plugin:
/wp-content/plugins/thegem-elements/inc/post-types/portfolios.php
Template of the PF itmem:
wp-content/themes/thegem/gem-templ ...
arsalan
updatesClosed
TheGem (WPBakery)
Updated May 30, 2017 at 7:35am
2
Most recent comment from Oliver:HI!pls. provide the wp-admin access.
mariajoselandav
Homepages aren't importingClosed
TheGem (WPBakery)
Updated May 30, 2017 at 7:31am
4
Most recent comment from Sergio:HI,
no problem, good luck in the development!
mariajoselandav
Slider plugins are not activatedClosed
TheGem (WPBakery)
Updated May 30, 2017 at 4:30am
3
Most recent comment from mariajoselandav:OK, THANKS!!