Public Tickets
Eryk
Footer problemClosed
TheGem (WPBakery)
Updated March 24, 2022 at 8:47am
8
Most recent comment from Oliver:Hi,
Can you set the site to any test hosting?
Scott
Non-urgent LayerSlider slider update issueClosed
TheGem(Elementor)
Updated March 24, 2022 at 6:45am
8
Most recent comment from Oliver:Hi.ok.
kevmitch333
The Gem Conference Demo featureClosed
TheGem(Elementor)
Updated March 23, 2022 at 11:09am
8
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Barbara Baar
child themesClosed
TheGem(Elementor)
Updated March 22, 2022 at 9:01am
2
Most recent comment from Oliver:Hi,You don't need make a child theme manually yourself, you can find it in the archive you downloaded from the theme forest. Take a look to the folder Child_Theme
polkadotdigital
License Not workingClosed
TheGem (WPBakery)
Updated March 22, 2022 at 6:35am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Grossmann_Projektentwicklungs_GmbH
Demo Import stuck at 99.9Closed
TheGem(Elementor)
Updated March 22, 2022 at 6:30am
4
Most recent comment from Oliver:ok, thank you for letting know
Scott
Header error. Please help.Closed
TheGem(Elementor)
Updated March 21, 2022 at 10:24am
3
Most recent comment from Oliver:Closed, thank you for letting know
digitalienio
Demo Import Stuck at 76%Closed
TheGem(Elementor)
Updated March 20, 2022 at 11:42am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin and FTP access?
Gerald Bertet-Pilon Nicolas
An error occurred while updating LayerSlider: Update package not available.Closed
TheGem(Elementor)
Updated March 20, 2022 at 11:34am
5
Most recent comment from Oliver:Hi,
Pls. wait a bit, we're testing it on compatibility with the theme, soon will be updated in our repository.
Lenaindigo
WpBakery not saving changesClosed
TheGem (WPBakery)
Updated March 17, 2022 at 6:56am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, we'll check it out
Andrew Eastman
Scalia Theme - Logo problemClosed
Scalia
Updated March 16, 2022 at 9:28am
4
Most recent comment from Oliver:Welcome!
numericway
Excerpt portfolioClosed
TheGem (WPBakery)
Updated March 16, 2022 at 8:39am
3
Most recent comment from Oliver:Hi,Sorry for delay, as I see you changed it to single image, can you give me link with the PF shortcode? I need to see your settings.
hope
Revolution slider pluginClosed
Cryption
Updated March 13, 2022 at 12:57pm
3
Most recent comment from Oliver:Ok, thank you for letting know
giuseppedb
Sticky menu heightClosed
TheGem(Elementor)
Updated March 12, 2022 at 12:34pm
7
Most recent comment from Oliver:Welcome!
StoneDivisionMarketing
Recent Posts Widget - Image ThumbsClosed
TheGem(Elementor)
Updated March 10, 2022 at 6:40am
2
Most recent comment from Oliver:Hi,Sorry for delay, pls. update theme to the last version, this issue already fixed.