Public Tickets
zietlowmedia
Header doesnt change / Is buggedClosed
TheGem(Elementor)
Updated November 3, 2022 at 12:00pm
4
Most recent comment from Oliver:You're welcome!
Marius Roznovan
Moved server, can't activate licenceClosed
Activation Problems in TheGem Theme.
Updated October 29, 2022 at 12:20pm
4
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category and provide your URL and purchase code.
Buyoka
Wordpress Page Widgets plugin not getting installedClosed
TheGem(Elementor)
Updated October 29, 2022 at 11:32am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out
wilsdesign
CHANGE FONT - TOP AREA/FOOTERClosed
TheGem (WPBakery)
Updated October 28, 2022 at 8:01am
7
Most recent comment from Oliver:Hi,Sorry for delay, CSS code:
.top-area .gem-button {
font-family: 'Source Sans Pro' !important;
font-size: 14px !important;
font-weight: bold !important;
}
#footer-menu a {
fo ...
nickh54
Custom Title Demo Editing & Home page text box scrollingClosed
TheGem (WPBakery)
Updated October 21, 2022 at 12:25pm
6
Most recent comment from Oliver:Hi,pls. create new ticket, provide wp-admin access there and make few screenshots to describe the issue in details.
mccauley1234 McCauley
Infinite ScrollClosed
TheGem (WPBakery)
Updated October 19, 2022 at 9:23am
4
Most recent comment from Oliver:HI,Sorry, we don't have such feature in the theme and I didn't tested these plugins. I've added task to the team, may be we'll make something similar in future theme updates.
JalalShah1
Webiste LayoutClosed
TheGem(Elementor)
Updated October 17, 2022 at 9:29am
7
Most recent comment from Oliver:Hi,Sorry for delay, replied in the ticket.
binyamg
Compatible Elementor VersionClosed
TheGem(Elementor)
Updated October 17, 2022 at 7:05am
2
Most recent comment from Oliver:Hi,pls. wait a bit, we're testing, after we make sure everything is ok you will be able to update plugin.
joeun
menu or elementorClosed
TheGem(Elementor)
Updated October 14, 2022 at 8:59am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Arshdeep
Gem Theme SupportClosed
TheGem(Elementor)
Updated October 13, 2022 at 7:09am
2
Most recent comment from Oliver:Hi,Sorry, can you make few screenshots to describe the issue in details?
Fabian
PROBLEMAS DE OPTIMIZACIÓNClosed
TheGem (WPBakery)
Updated October 12, 2022 at 7:33am
2
Most recent comment from Oliver:HI,Pls. take a look:https://codex-themes.com/thegem/documentation/performance-optimizations/
mccauley1234 McCauley
Sitemap IssuesClosed
TheGem (WPBakery)
Updated October 11, 2022 at 7:14am
14
Most recent comment from Oliver:HI,It's the problem in wpforo plugin, you should contact this plugin support team with this issue.
liliaf
Redirect to other pageClosed
TheGem (WPBakery)
Updated October 7, 2022 at 7:19am
4
Most recent comment from Oliver:Welcome!
HectorCatify
The Gem updateClosed
Activation Problems in TheGem Theme.
Updated October 6, 2022 at 9:33am
14
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category.
giuseppedb
Conflict with Revolution sliderClosed
TheGem(Elementor)
Updated October 5, 2022 at 6:46am
2
Most recent comment from Oliver:Hi,Sorry for delay, can you check it now?