Public Tickets
1Paulo
UpdatesClosed
TheGem (WPBakery)
Updated September 10, 2021 at 6:55am
6
Most recent comment from Oliver:Welcome!
Jamie Adams
Product CategoriesClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:56am
2
Most recent comment from Oliver:Hi,pls. give me link to your site, I need to see your settings.
Olawuyi
Purchase code verification failedClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:10am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Olawuyi
License code brokenClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:09am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Marek Ondráček
Images won't showClosed
TheGem (WPBakery)
Updated September 7, 2021 at 1:42pm
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access, I'll check it out
RezNation
teamsClosed
TheGem (WPBakery)
Updated September 6, 2021 at 11:25am
4
Most recent comment from Oliver:HI,Use order in team post type settings.
joshbrickey
Button with Drop Down Options?Closed
TheGem (WPBakery)
Updated September 2, 2021 at 7:00am
4
Most recent comment from Michael:There is no separate element with such functionality in the theme, but in the menu it is standard functionality, it will be enough just to style the menu element.
kelias2
Assistance with Theme CustomizationClosed
TheGem(Elementor)
Updated August 31, 2021 at 7:58am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#logo_and_identityhttps://codex-themes.com/thegem/documentation/#menu_and_header
exzomb
REACTIVATE KEYClosed
TheGem(Elementor)
Updated August 26, 2021 at 11:55am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
Axelaamd
Theme Demo ErrorClosed
TheGem (WPBakery)
Updated August 25, 2021 at 7:26am
10
Most recent comment from Oliver:Hi, After the wp reset import working without the problems, I don't think you will face this issue again...
christinahaeussler1987
font size pricing tableClosed
TheGem (WPBakery)
Updated August 23, 2021 at 12:11pm
4
Most recent comment from Oliver:HI!
CSS example:
@media (max-width: 768px) {
.pricing-price-title {
font-size: 30px !important;
line-height: 30px !important;
}
}
danielm60 Manning
PC and Mobile options not workingClosed
TheGem (WPBakery)
Updated August 23, 2021 at 7:24am
3
Most recent comment from Oliver:Hi,Can you contact your hoster and ask him disable caching?
suchithh
Theme Icon Not ShoeClosed
Activation Problems in TheGem Theme.
Updated August 23, 2021 at 6:07am
8
Most recent comment from Oliver:Hi,Don't see this issue, in what browser are you testing?
Jenean
Deactivate or remove license key from the themeClosed
TheGem(Elementor)
Updated August 23, 2021 at 4:54am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
tmeeky
User menu incompatibilityClosed
TheGem(Elementor)
Updated August 23, 2021 at 4:50am
2
Most recent comment from Oliver:Hi,
it's because of our custom mega menu walker, the simplest way will be activate any default theme make all the menu settings and then activate gem theme, nothing will be lost.