Public Tickets
Juan
Activation issuesClosed
TheGem (WPBakery)
Updated June 23, 2021 at 9:29am
4
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
soulsurf
Different Header on subpagesClosed
TheGem (WPBakery)
Updated June 23, 2021 at 8:56am
6
Most recent comment from Michael:In a theme, you can only change the menu on a separate page.Please contact us if you have any questions.
patriciaPBW
the cart button disappears in the same product, is it a cache problem?Closed
TheGem (WPBakery)
Updated June 22, 2021 at 7:35am
6
Most recent comment from Oliver:You're welcome!
Mwijaya20 Wijaya
Issue When Install The Demo ImportClosed
TheGem(Elementor)
Updated June 21, 2021 at 11:29am
2
Most recent comment from Oliver:Hi,Sorry for delay, replied there.
JPatrick2323
Demo Import. ErrorClosed
TheGem(Elementor)
Updated June 18, 2021 at 8:55am
2
Most recent comment from Michael:HI!Please read https://codexthemes.ticksy.com/ticket/2804781/ ticket.
SammyJeany86
Variation Image not updating when variation selectedClosed
TheGem(Elementor)
Updated June 18, 2021 at 8:54am
2
Most recent comment from Michael:HI!Please temporarily disable third-party plugins on your site to exclude their influence on this problem.
michelecarbone1
Product variations image not refreshingClosed
TheGem(Elementor)
Updated June 17, 2021 at 2:04pm
4
Most recent comment from Oliver:Hi SammyJeany86,pls. create new ticket with wp-admin access, we'll check it out
sterling hial
Need demo background image originalClosed
Cryption
Updated June 17, 2021 at 1:22pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
Louis Lapointe
navigation dots colorClosed
TheGem(Elementor)
Updated June 17, 2021 at 9:54am
4
Most recent comment from Oliver:Weclome!
rahilmehta
Changing Header ImageClosed
TheGem(Elementor)
Updated June 15, 2021 at 9:44am
2
Most recent comment from Oliver:Hi,Can you give me wp-admin access? I need to see your settings
Tynah
Technical helpClosed
TheGem (WPBakery)
Updated June 14, 2021 at 1:50pm
6
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Bruce Breton
I have purchased 5 licenses, why do they say activated but not workClosed
TheGem (WPBakery)
Updated June 14, 2021 at 12:51pm
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
moniperezh
virus y error de sintaxisClosed
Cryption
Updated June 14, 2021 at 12:04pm
2
Most recent comment from Oliver:Hi,pls. give me wp-admin and FTP access, I'll check it out
Stefano Becheroni
submenu trigger in overlay menuClosed
TheGem (WPBakery)
Updated June 14, 2021 at 10:59am
5
Most recent comment from Oliver:Welcome!
Tina McDowell
BUTTON IN MENUClosed
TheGem (WPBakery)
Updated June 10, 2021 at 1:21pm
3
Most recent comment from Michael:HI!Please contact us if you have any questions.