Public Tickets
Urvish Kadia
QuickFinder IssuesClosed
TheGem (WPBakery)
Updated March 8, 2021 at 12:57pm
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access.
Christian
LayerSlider WPClosed
TheGem(Elementor)
Updated March 8, 2021 at 12:55pm
2
Most recent comment from Oliver:Hi,pls. wait a bit, after we test the last version on compatibility with the theme, we'll update it in our repository.
Sankalp_Seo
Unable to import demo theme (Cryptocoin)Closed
TheGem (WPBakery)
Updated March 8, 2021 at 11:09am
2
Most recent comment from Michael:HI!Please install this theme (see attach.) and activate it. After that you will be able to import the demo site of your choice.
aledelpu
demo page template boxed or fullwidthClosed
TheGem(Elementor)
Updated March 5, 2021 at 11:34am
6
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
aledelpu
h1-6 lowercaseClosed
TheGem(Elementor)
Updated March 5, 2021 at 10:42am
5
Most recent comment from Oliver:Welcome!
Koenig
Urgent, I can't change anythingClosed
TheGem(Elementor)
Updated March 5, 2021 at 8:34am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
aledelpu
rev slider abd importing demoClosed
TheGem(Elementor)
Updated March 5, 2021 at 6:48am
3
Most recent comment from Oliver:Ok, thank you for letting know.
Acutis
Change page loader to site logoClosed
TheGem (WPBakery)
Updated March 4, 2021 at 9:28am
10
Most recent comment from Oliver:HI!
CSS example:
body .preloader .preloader-spin,
body .loading .preloader-spin {
animation: none;
}
Tipicamente
Update ElementorClosed
TheGem(Elementor)
Updated March 3, 2021 at 12:00pm
4
Most recent comment from Michael:Yes, of course, you can upgrade.
colakkubilay
HELP!!?! HOW IT CAN BE POSSIBLE? :OClosed
TheGem(Elementor)
Updated March 3, 2021 at 7:56am
2
Most recent comment from Oliver:Hi,pls. give me FTP access.
biernat_a
AJAX stopped workingClosed
TheGem (WPBakery)
Updated March 2, 2021 at 11:29am
7
Most recent comment from Oliver:Hi Adam,Thank you for letting know.
hassanprogrammer
Categories Custom LayoutClosed
TheGem(Elementor)
Updated March 2, 2021 at 10:03am
2
Most recent comment from Michael:HI!
You need to edit template:
/wp-content/themes/thegem/index.php
Example of changing default style you can see in the template:
/wp-content/themes/thegem/search.php
Before the editing copy file in ...
Acutis
Customize preloaderClosed
TheGem (WPBakery)
Updated March 1, 2021 at 10:56am
4
Most recent comment from Michael:Read the provided article to the end, there is a corresponding instruction.
Tina McDowell
URGENT: Demo Installation FailClosed
Activation Problems in TheGem Theme.
Updated March 1, 2021 at 7:55am
2
Most recent comment from Oliver:Hi,Replied there.
lottoyazan
Server error (404 not found)Closed
TheGem(Elementor)
Updated March 1, 2021 at 7:14am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin and FTP access.