Public Tickets
Jeffrey Garner
Mobile Display Cutting Off Header LogoClosed
TheGem(Elementor)
Updated July 27, 2021 at 7:34am
2
Most recent comment from Oliver:Hi,Can you give me wp-admin access?
FotG
customisation product pageClosed
TheGem(Elementor)
Updated July 23, 2021 at 11:59am
6
Most recent comment from Oliver:Hi,No, don't use elementor footer, this won't work in the theme, use our custom footer.
FotG
updatesClosed
TheGem(Elementor)
Updated July 23, 2021 at 11:47am
6
Most recent comment from Oliver:Welcome!
AnBue
Custom fontsClosed
TheGem (WPBakery)
Updated July 21, 2021 at 7:39am
2
Most recent comment from Oliver:Hi,You can add it in the Thegem > Self-Hosted FontsAfter you add it there, your font will be the first in the theme options.
nikolettgados
TheGem Demo Import plugin install errorClosed
TheGem (WPBakery)
Updated July 21, 2021 at 6:46am
4
Most recent comment from Oliver:Ok, Thank you for letting know
VAMSHI
No Private Ticket responses till date - 2 days overClosed
TheGem(Elementor)
Updated July 19, 2021 at 7:49am
2
Most recent comment from Oliver:Hi,Sorry for delay, replied there.
mrcambridge
Deregistered DomainClosed
Activation Problems in TheGem Theme.
Updated July 18, 2021 at 12:22pm
14
Most recent comment from Oliver:HI,Replied in another ticket
Taylor
Issue Import TheGem Demo Import (for Elemantor)Closed
TheGem(Elementor)
Updated July 18, 2021 at 12:17pm
2
Most recent comment from Oliver:HI,pls. give me wp-admin access, I'll check it out
sanaz
problem with custom cssClosed
TheGem (WPBakery)
Updated July 16, 2021 at 10:15am
4
Most recent comment from Oliver:pls. give me wp-admin access, I'll check it out
ecollinsbilling
Issue with bakery recognizing active license.Closed
TheGem (WPBakery)
Updated July 16, 2021 at 9:41am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Islam_hussin
Slider Revolution RTL problemClosed
TheGem (WPBakery)
Updated July 15, 2021 at 8:40am
2
Most recent comment from Oliver:HI,
Replied in the ticket.
Tsalex09
slow loadingClosed
TheGem(Elementor)
Updated July 14, 2021 at 12:56pm
2
Most recent comment from Oliver:Hi,Take a look:Increasing Pagespeed
1Paulo
phpClosed
TheGem (WPBakery)
Updated July 13, 2021 at 1:35pm
6
Most recent comment from Oliver:Nothing, just use last theme version.
Noctris
Icons in MenuClosed
TheGem(Elementor)
Updated July 12, 2021 at 7:34am
2
Most recent comment from Oliver:Hi,Sorry, from the box we don't have this feature, the simples way will be add it via CSS and :before
#primary-menu.no-responsive>li>a:before {
content: '111'
font-fa ...
kocharneha
2 products in a row for mobile viewClosed
TheGem (WPBakery)
Updated July 6, 2021 at 10:35am
2
Most recent comment from Michael:HI!Please use the Product Grid element.