Public Tickets
exzomb
REACTIVATE KEYClosed
TheGem(Elementor)
Updated August 26, 2021 at 11:55am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
Axelaamd
Theme Demo ErrorClosed
TheGem (WPBakery)
Updated August 25, 2021 at 7:26am
10
Most recent comment from Oliver:Hi, After the wp reset import working without the problems, I don't think you will face this issue again...
christinahaeussler1987
font size pricing tableClosed
TheGem (WPBakery)
Updated August 23, 2021 at 12:11pm
4
Most recent comment from Oliver:HI!
CSS example:
@media (max-width: 768px) {
.pricing-price-title {
font-size: 30px !important;
line-height: 30px !important;
}
}
danielm60 Manning
PC and Mobile options not workingClosed
TheGem (WPBakery)
Updated August 23, 2021 at 7:24am
3
Most recent comment from Oliver:Hi,Can you contact your hoster and ask him disable caching?
suchithh
Theme Icon Not ShoeClosed
Activation Problems in TheGem Theme.
Updated August 23, 2021 at 6:07am
8
Most recent comment from Oliver:Hi,Don't see this issue, in what browser are you testing?
Jenean
Deactivate or remove license key from the themeClosed
TheGem(Elementor)
Updated August 23, 2021 at 4:54am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
tmeeky
User menu incompatibilityClosed
TheGem(Elementor)
Updated August 23, 2021 at 4:50am
2
Most recent comment from Oliver:Hi,
it's because of our custom mega menu walker, the simplest way will be activate any default theme make all the menu settings and then activate gem theme, nothing will be lost.
13ffingers
Domain changeClosed
Activation Problems in TheGem Theme.
Updated August 20, 2021 at 7:16am
4
Most recent comment from Oliver:Yes.
Cooperlicious1
Alignment IssueClosed
TheGem(Elementor)
Updated August 20, 2021 at 7:06am
8
Most recent comment from Oliver:Hi,Sorry for the delay, you should set position to default in this block, take a look:
Vamshi
Why cant we move Search & Cart icons from Menu bar ?Closed
TheGem(Elementor)
Updated August 17, 2021 at 1:05pm
4
Most recent comment from Oliver:HI,Sorry, it's not few lines of the code, I can't make it free...You need edit templates:/wp-content/themes/thegem/header.php/wp-content/themes/thegem/top_area.phpand make it via custom codi ...
yairharel
Moving from WPbakery to ElementorClosed
TheGem(Elementor)
Updated August 17, 2021 at 8:46am
2
Most recent comment from Oliver:HI,TheGem for Elementor is a reworked version of TheGem theme, which is lightweight and optimized for Elementor. TheGem for Elementor is NOT compatible with TheGem for WPBakery. In case you will ins ...
Talhub
Broken portfolio widgetClosed
TheGem(Elementor)
Updated August 16, 2021 at 8:59am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access, I'll check it out.
Barrilab
Good morning, It tells me it’s well activated and then won’t let me update it or watch the demos.Closed
Activation Problems in TheGem Theme.
Updated August 13, 2021 at 8:52am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
markvdam
Load custom fonts from specific folderClosed
TheGem(Elementor)
Updated August 13, 2021 at 8:42am
9
Most recent comment from Oliver:Welcome!
Marvin
Footer - not working on default settings!!?Closed
TheGem(Elementor)
Updated August 13, 2021 at 7:36am
4
Most recent comment from Oliver:Hi,I don't see any problems, I set footer here:https://noparade.de/wp-admin/admin.php?page=thegem-theme-options#/single-pages/pageAnd see it's working....