Public Tickets
JPatrick2323
Demo Import. ErrorClosed
TheGem(Elementor)
Updated June 18, 2021 at 8:55am
2
Most recent comment from Michael:HI!Please read https://codexthemes.ticksy.com/ticket/2804781/ ticket.
SammyJeany86
Variation Image not updating when variation selectedClosed
TheGem(Elementor)
Updated June 18, 2021 at 8:54am
2
Most recent comment from Michael:HI!Please temporarily disable third-party plugins on your site to exclude their influence on this problem.
michelecarbone1
Product variations image not refreshingClosed
TheGem(Elementor)
Updated June 17, 2021 at 2:04pm
4
Most recent comment from Oliver:Hi SammyJeany86,pls. create new ticket with wp-admin access, we'll check it out
sterling hial
Need demo background image originalClosed
Cryption
Updated June 17, 2021 at 1:22pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
Louis Lapointe
navigation dots colorClosed
TheGem(Elementor)
Updated June 17, 2021 at 9:54am
4
Most recent comment from Oliver:Weclome!
rahilmehta
Changing Header ImageClosed
TheGem(Elementor)
Updated June 15, 2021 at 9:44am
2
Most recent comment from Oliver:Hi,Can you give me wp-admin access? I need to see your settings
Tynah
Technical helpClosed
TheGem (WPBakery)
Updated June 14, 2021 at 1:50pm
6
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Bruce Breton
I have purchased 5 licenses, why do they say activated but not workClosed
TheGem (WPBakery)
Updated June 14, 2021 at 12:51pm
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
moniperezh
virus y error de sintaxisClosed
Cryption
Updated June 14, 2021 at 12:04pm
2
Most recent comment from Oliver:Hi,pls. give me wp-admin and FTP access, I'll check it out
Stefano Becheroni
submenu trigger in overlay menuClosed
TheGem (WPBakery)
Updated June 14, 2021 at 10:59am
5
Most recent comment from Oliver:Welcome!
Tina McDowell
BUTTON IN MENUClosed
TheGem (WPBakery)
Updated June 10, 2021 at 1:21pm
3
Most recent comment from Michael:HI!Please contact us if you have any questions.
Christine
Demo Import - pages look weirdClosed
TheGem(Elementor)
Updated June 9, 2021 at 1:38pm
7
Most recent comment from Oliver:HI,Try to make database reset, with this plugin:https://wordpress.org/plugins/wordpress-database-reset/Check your PHP limits:Recommended PHP SettingsAnd then start import again.
Charlotte S
Custom HeadingsClosed
TheGem (WPBakery)
Updated June 9, 2021 at 7:48am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access.
Kevin
Social Media IconClosed
TheGem(Elementor)
Updated June 7, 2021 at 8:35am
2
Most recent comment from Oliver:Hi,Can you give me wp-admin access?
joelcmellor
Search Result PageClosed
TheGem(Elementor)
Updated June 7, 2021 at 8:35am
6
Most recent comment from Oliver:HI,You can copy:/wp-content/themes/thegem/search.phpTo the child theme and make the changes you need there.