Public Tickets
mgorayah
Custom link for Product on SalesClosed
TheGem (WPBakery)
Updated May 24, 2023 at 8:10am
5
Most recent comment from Oliver:Ok, thank you for letting know
russpond
Lightbox for Vimeo videos is not workingClosed
TheGem (WPBakery)
Updated May 24, 2023 at 7:54am
2
Most recent comment from Oliver:Hi,Sorry for delay, as I see there used your custom solution:https://prnt.sc/En_FOywcRGAJFrom the child theme, something wrong in your code.. Why are you not using our portfolio shortcode?https://cod ...
EdB1987
Blocks not workingClosed
TheGem (WPBakery)
Updated May 23, 2023 at 10:01am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Regbilal
The build in Header menuClosed
TheGem (WPBakery)
Updated May 22, 2023 at 6:15am
2
Most recent comment from Oliver:HI,Sorry for delay, can you make screenshot how it should look like?
damionj1
Editing Widget ContentClosed
TheGem (WPBakery)
Updated May 21, 2023 at 9:37am
4
Most recent comment from Oliver:Hi,Sorry for delay, here you go:https://pida2.com/wp-admin/admin.php?page=thegem-theme-options#/contacts-and-socials/contacts
siaetsolutions
Activation failed. Please try again.Closed
TheGem (WPBakery)
Updated May 19, 2023 at 7:10am
6
Most recent comment from Oliver:ok, let me know
chaiyafarmer
Problem Newsletter Form FooterClosed
TheGem (WPBakery)
Updated May 16, 2023 at 4:11pm
7
Most recent comment from chaiyafarmer:Alright then, here is the code to fix this problem if someone else comes through the same :.yikes-mailchimp-container-5 span.EMAIL-label { width: 100% !important; float: left !important; ...
jojy_thomas Thondalil
Theme reactivation to have my website revampedClosed
TheGem (WPBakery)
Updated May 16, 2023 at 11:35am
10
Most recent comment from Oliver:You're welcome!
Ioana Prigoreanu
logo on websiteClosed
TheGem (WPBakery)
Updated May 16, 2023 at 6:03am
4
Most recent comment from Oliver:You're welcome!
wilsdesign
Contact Form 7 Setup - Contact FormsClosed
TheGem (WPBakery)
Updated May 15, 2023 at 6:01am
2
Most recent comment from Oliver:Hi,Try this one:https://wordpress.org/plugins/formidable/it's much better than Contact Form 7 or WPForms .
preagos
Video IconClosed
TheGem (WPBakery)
Updated May 14, 2023 at 6:56am
2
Most recent comment from Oliver:Hi, kindly check in documentation https://codex-themes.com/thegem/documentation/thegem-portfolio/#how-to-add-project-image , scroll down here https://prnt.sc/xz0eDQlQQ60C Just remove the video ht ...
damionj1
The Gem Blocks PluginClosed
TheGem (WPBakery)
Updated May 12, 2023 at 8:31am
4
Most recent comment from Oliver:Hi,Sorry for delay, as I see you already installed WPBakery theme version, do you still need help?
marlynmetalcraft
activationClosed
TheGem (WPBakery)
Updated May 12, 2023 at 6:50am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Valerio Cavallo
change the logoClosed
TheGem (WPBakery)
Updated May 10, 2023 at 1:02pm
2
Most recent comment from Oliver:Hi,please take a look:https://codex-themes.com/thegem/documentation/theme-options/#global_website_settings
charissawest
GuRu Homepage showing white border at top, left side and below sliderClosed
TheGem (WPBakery)
Updated May 10, 2023 at 8:58am
4
Most recent comment from Oliver:Hi,Try to add this one:
body .wpb_row, .wpb_content_element,
body ul.wpb_thumbnails-fluid > li,
body .last_toggle_el_margin, .wpb_button {
margin-bottom: 0;
}