Public Tickets
Tuckernator
The theme is missing the style.css stylesheetClosed
TheGem (WPBakery)
Updated June 18, 2023 at 8:48am
4
Most recent comment from Oliver:You are welcome!
chaiyafarmer
Favicon problem in ThegemClosed
TheGem (WPBakery)
Updated June 16, 2023 at 8:59am
4
Most recent comment from Oliver:You're welcome!
Uschi Kaiser
old version in TemplateClosed
TheGem (WPBakery)
Updated June 14, 2023 at 7:49am
2
Most recent comment from Oliver:Hi,
For now you can just ignore this notices as it doesn’t have any impact on TheGem and its functionality, everything works fine without any conflicts. The update will be released very soon, we wil ...
Matthew Griffin
Y axis not active or working?Closed
TheGem (WPBakery)
Updated June 9, 2023 at 12:50pm
2
Most recent comment from Oliver:HI!
CSS example:
.thegem-vc-text {
z-index: 999;
position: relative;
}
ortizgoncalves
Social NetworksClosed
TheGem (WPBakery)
Updated June 9, 2023 at 6:47am
4
Most recent comment from Oliver:Welcome!
creative11
Unable to change font fizeClosed
TheGem (WPBakery)
Updated June 7, 2023 at 6:43am
12
Most recent comment from Oliver:HI,Take a look:https://prnt.sc/BCPOdZBGqc6t
Emanuele Pomini
WPBakery Page Builder update failureClosed
TheGem (WPBakery)
Updated June 5, 2023 at 5:36am
2
Most recent comment from Oliver:Hi,please wait a bit, we're testing it on compatibility with the theme, today will be updated in our repository.
Pekay06
Doubled BreadcrumbsClosed
TheGem (WPBakery)
Updated June 3, 2023 at 9:30am
2
Most recent comment from Oliver:Hi, you can disable it in Theme Options -> Single Pages -> Product Page https://prnt.sc/P01zI8s0fgxu
christa575
WP BakeryClosed
TheGem (WPBakery)
Updated June 3, 2023 at 7:35am
4
Most recent comment from Oliver:Hi Ted, yes, it is true: WPBakery is already included in TheGem as a bundled plugin (kindly check here https://docs.codex-themes.com/article/300-installing-plugins ), there is no need to purchase t ...
Fred
Woocommerce FilterClosed
TheGem (WPBakery)
Updated June 2, 2023 at 6:13am
2
Most recent comment from Oliver:Hi Fred, no need to install any third-party plugins for this as TheGem has a very flexible and powerful AJAX product filters, kindly check this demos: https://codex-themes.com/thegem/shop/https://co ...
Valerio Cavallo
change text to the footerClosed
TheGem (WPBakery)
Updated May 31, 2023 at 11:32am
4
Most recent comment from Oliver:Welcome!
charissawest
Amorphology: I don't see anywhere in TheGem settings to set display settings for Teams elementClosed
TheGem (WPBakery)
Updated May 31, 2023 at 7:03am
4
Most recent comment from Oliver:You're welcome!
Tim
LicenseClosed
TheGem (WPBakery)
Updated May 31, 2023 at 5:44am
2
Most recent comment from Oliver:Hi Tim, kindly use TheGem license manager as described here https://docs.codex-themes.com/article/295-license-terms to manage your licenses and activations. By deregistering you cannot register The ...
mgorayah
Custom link for Product on SalesClosed
TheGem (WPBakery)
Updated May 24, 2023 at 8:10am
5
Most recent comment from Oliver:Ok, thank you for letting know
russpond
Lightbox for Vimeo videos is not workingClosed
TheGem (WPBakery)
Updated May 24, 2023 at 7:54am
2
Most recent comment from Oliver:Hi,Sorry for delay, as I see there used your custom solution:https://prnt.sc/En_FOywcRGAJFrom the child theme, something wrong in your code.. Why are you not using our portfolio shortcode?https://cod ...