Public Tickets
preagos
Video IconClosed
TheGem (WPBakery)
Updated May 14, 2023 at 6:56am
2
Most recent comment from Oliver:Hi, kindly check in documentation https://codex-themes.com/thegem/documentation/thegem-portfolio/#how-to-add-project-image , scroll down here https://prnt.sc/xz0eDQlQQ60C Just remove the video ht ...
damionj1
The Gem Blocks PluginClosed
TheGem (WPBakery)
Updated May 12, 2023 at 8:31am
4
Most recent comment from Oliver:Hi,Sorry for delay, as I see you already installed WPBakery theme version, do you still need help?
marlynmetalcraft
activationClosed
TheGem (WPBakery)
Updated May 12, 2023 at 6:50am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Valerio Cavallo
change the logoClosed
TheGem (WPBakery)
Updated May 10, 2023 at 1:02pm
2
Most recent comment from Oliver:Hi,please take a look:https://codex-themes.com/thegem/documentation/theme-options/#global_website_settings
charissawest
GuRu Homepage showing white border at top, left side and below sliderClosed
TheGem (WPBakery)
Updated May 10, 2023 at 8:58am
4
Most recent comment from Oliver:Hi,Try to add this one:
body .wpb_row, .wpb_content_element,
body ul.wpb_thumbnails-fluid > li,
body .last_toggle_el_margin, .wpb_button {
margin-bottom: 0;
}
Filemon Cerda
Excessive use of bandwidthClosed
TheGem (WPBakery)
Updated May 8, 2023 at 7:18am
2
Most recent comment from Oliver:Hi,To get started, you need to install caching and minify, please check docs:https://codex-themes.com/thegem/documentation/portfolio-page-builder/Also I would recommend you install CDN on the domain, ...
Werbeweisheit
Change the colorClosed
TheGem (WPBakery)
Updated May 7, 2023 at 6:08am
2
Most recent comment from Oliver:Hi, kindly provide your wp-admin access details using the private message and also attach some screenshots with more detail, which icons do you mean.
Filemon Cerda
Bandwidth Limit ExceededClosed
TheGem (WPBakery)
Updated May 1, 2023 at 12:26pm
2
Most recent comment from Oliver:HI,Sorry for delay, what is your hosting?
j3dj3d
Enable Front End WPBakeryClosed
TheGem (WPBakery)
Updated April 28, 2023 at 6:12am
2
Most recent comment from Oliver:Hi,As I see it's already enabled, please click here:https://prnt.sc/viqY5E_A0qtrin the page or post settings
James
how to change blog home page using TheGem template builder?Closed
TheGem (WPBakery)
Updated April 26, 2023 at 5:53am
6
Most recent comment from Oliver:Hi, can you please provide wp-admin access details in the private message so we can check, what kind of page is this? Thank you.
johannesseibold
TabsClosed
TheGem (WPBakery)
Updated April 25, 2023 at 5:33am
2
Most recent comment from Oliver:Hi Johannes, sorry for this delay because of the weekend days. Can you please record a short videocast showing the issue with the tabs? I cannot see any alterations in the top padding of the section ...
Miguel Rangel
Installing child themeClosed
TheGem (WPBakery)
Updated April 25, 2023 at 5:14am
2
Most recent comment from Oliver:Hi, kindly use TheGem_WPBakery_Child as explained here https://codex-themes.com/thegem/documentation/#downloading-thegem
prateekmalhotra0311
Please select Menu SourceClosed
TheGem (WPBakery)
Updated April 23, 2023 at 6:54pm
2
Most recent comment from Oliver:Hi, kindly provide more details with screenshots: what exactly and where did you change?
johannesseibold
FontsClosed
TheGem (WPBakery)
Updated April 13, 2023 at 8:20am
4
Most recent comment from Oliver:You're welcome!
johannesseibold
SP Block MenuClosed
TheGem (WPBakery)
Updated April 4, 2023 at 12:58pm
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?