Public Tickets
Will
Cannot update ThemeClosed
TheGem (WPBakery)
Updated December 22, 2022 at 12:04pm
4
Most recent comment from Michael: You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager
Jana
Alternative Text shown above picture by click on lightboxClosed
TheGem (WPBakery)
Updated December 21, 2022 at 7:30am
4
Most recent comment from Michael:pls. use following css:
.pp_pic_holder .ppt {
display: none !important;
}
vishnu
Header Builder Template RemoveClosed
TheGem (WPBakery)
Updated December 20, 2022 at 11:24am
4
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.Have a nice day!
mgorayah
Reverse Remove DemoClosed
TheGem (WPBakery)
Updated December 20, 2022 at 9:46am
2
Most recent comment from Michael:HI!Unfortunately no, you can only import again, or restore a backup of this data, if you have one.
davidsolerfre
thegem-blocks/data/content.xml/Closed
TheGem (WPBakery)
Updated December 16, 2022 at 7:28pm
3
Most recent comment from davidsolerfre:Ok! Thank you!
Omedianorge Sandvoll
Blog pageClosed
TheGem (WPBakery)
Updated December 16, 2022 at 3:19pm
4
Most recent comment from Michael:You're welcome!
Michael Kelleher
woocommerce add-onClosed
TheGem (WPBakery)
Updated December 12, 2022 at 9:33am
6
Most recent comment from Oliver:Welcome!
ujjwalmah
Figma file for this theme?Closed
TheGem (WPBakery)
Updated December 12, 2022 at 5:29am
2
Most recent comment from Oliver:Hi, thank you for your request and your purchases. TheGem doesn't include figma files, however TheGem offers a full set of PSD (photoshop) files which can be found here: https://themeforest.ne ...
mgorayah
Product Filter SearchClosed
TheGem (WPBakery)
Updated December 8, 2022 at 5:44am
2
Most recent comment from Oliver:Hi, please check https://codex-themes.com/thegem/documentation/#products_grid_WPB , scroll down to section "Filters Tab".
Kelvin
Top MenuClosed
TheGem (WPBakery)
Updated December 7, 2022 at 1:53pm
6
Most recent comment from Oliver:Hi,The problem in your caching plugin, pls. use our wp super cache and everything will be ok, pls. take a look:https://codex-themes.com/thegem/documentation/performance-optimizations/
Tessa Spijker
image is not showing wellClosed
TheGem (WPBakery)
Updated December 7, 2022 at 1:29pm
6
Most recent comment from Oliver:Welcome!
Andy Coteman
New Quickfinder IconClosed
TheGem (WPBakery)
Updated December 7, 2022 at 10:23am
2
Most recent comment from Oliver:Hi,please take a look:https://codex-themes.com/thegem/documentation/#adding-your-own-icons
letiziacarrero1
hotmailClosed
TheGem (WPBakery)
Updated December 5, 2022 at 2:12pm
2
Most recent comment from Oliver:Hi,pls. take a look at our docs:https://codex-themes.com/thegem/documentation/https://codex-themes.com/thegem/documentation/#importing-demo-content
Quentin Cloete
TheGem Homepage(Demo) images not loadingClosed
TheGem (WPBakery)
Updated November 18, 2022 at 9:49am
3
Most recent comment from Oliver:Hi,Replied in another ticket.
Uthman
I wanted to update thegem but unfortunately i cannot do thatClosed
TheGem (WPBakery)
Updated November 17, 2022 at 9:50am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...