Public Tickets
Michael Kelleher
woocommerce add-onClosed
TheGem (WPBakery)
Updated December 12, 2022 at 9:33am
6
Most recent comment from Oliver:Welcome!
ujjwalmah
Figma file for this theme?Closed
TheGem (WPBakery)
Updated December 12, 2022 at 5:29am
2
Most recent comment from Oliver:Hi, thank you for your request and your purchases. TheGem doesn't include figma files, however TheGem offers a full set of PSD (photoshop) files which can be found here: https://themeforest.ne ...
mgorayah
Product Filter SearchClosed
TheGem (WPBakery)
Updated December 8, 2022 at 5:44am
2
Most recent comment from Oliver:Hi, please check https://codex-themes.com/thegem/documentation/#products_grid_WPB , scroll down to section "Filters Tab".
Kelvin
Top MenuClosed
TheGem (WPBakery)
Updated December 7, 2022 at 1:53pm
6
Most recent comment from Oliver:Hi,The problem in your caching plugin, pls. use our wp super cache and everything will be ok, pls. take a look:https://codex-themes.com/thegem/documentation/performance-optimizations/
Tessa Spijker
image is not showing wellClosed
TheGem (WPBakery)
Updated December 7, 2022 at 1:29pm
6
Most recent comment from Oliver:Welcome!
Andy Coteman
New Quickfinder IconClosed
TheGem (WPBakery)
Updated December 7, 2022 at 10:23am
2
Most recent comment from Oliver:Hi,please take a look:https://codex-themes.com/thegem/documentation/#adding-your-own-icons
letiziacarrero1
hotmailClosed
TheGem (WPBakery)
Updated December 5, 2022 at 2:12pm
2
Most recent comment from Oliver:Hi,pls. take a look at our docs:https://codex-themes.com/thegem/documentation/https://codex-themes.com/thegem/documentation/#importing-demo-content
Quentin Cloete
TheGem Homepage(Demo) images not loadingClosed
TheGem (WPBakery)
Updated November 18, 2022 at 9:49am
3
Most recent comment from Oliver:Hi,Replied in another ticket.
Uthman
I wanted to update thegem but unfortunately i cannot do thatClosed
TheGem (WPBakery)
Updated November 17, 2022 at 9:50am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
tecnologia22
WoocommerceClosed
TheGem (WPBakery)
Updated November 10, 2022 at 7:40am
3
Most recent comment from Oliver:Don't worry, everything will work without problems.
Emma
update pluginsClosed
TheGem (WPBakery)
Updated November 7, 2022 at 1:32pm
2
Most recent comment from Oliver:HI!
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ensuring the highest quality of working as ...
wilsdesign
CHANGE FONT - TOP AREA/FOOTERClosed
TheGem (WPBakery)
Updated October 28, 2022 at 8:01am
7
Most recent comment from Oliver:Hi,Sorry for delay, CSS code:
.top-area .gem-button {
font-family: 'Source Sans Pro' !important;
font-size: 14px !important;
font-weight: bold !important;
}
#footer-menu a {
fo ...
nickh54
Custom Title Demo Editing & Home page text box scrollingClosed
TheGem (WPBakery)
Updated October 21, 2022 at 12:25pm
6
Most recent comment from Oliver:Hi,pls. create new ticket, provide wp-admin access there and make few screenshots to describe the issue in details.
mccauley1234 McCauley
Infinite ScrollClosed
TheGem (WPBakery)
Updated October 19, 2022 at 9:23am
4
Most recent comment from Oliver:HI,Sorry, we don't have such feature in the theme and I didn't tested these plugins. I've added task to the team, may be we'll make something similar in future theme updates.
Fabian
PROBLEMAS DE OPTIMIZACIÓNClosed
TheGem (WPBakery)
Updated October 12, 2022 at 7:33am
2
Most recent comment from Oliver:HI,Pls. take a look:https://codex-themes.com/thegem/documentation/performance-optimizations/