Public Tickets
Erica
Plugins won't installClosed
TheGem (WPBakery)
Updated March 13, 2024 at 11:57pm
4
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.
jmadeptdesigns
Website
TheGem (WPBakery)
Updated March 12, 2024 at 9:00pm
2
Most recent comment from Oliver:Hi, Kindly check this article: https://docs.codex-themes.com/article/601-how-to-get-the-whitespace-off-the-top-of-the-page
Li-Anne
Menu active box aroundClosed
TheGem (WPBakery)
Updated March 12, 2024 at 12:33pm
4
Most recent comment from Michael:Please contact us if you have any questions.
keithcal
Team Members
TheGem (WPBakery)
Updated March 12, 2024 at 9:15am
2
Most recent comment from Oliver:Hi,
for the ease of use we would recommend to create a separate custom post type (for example "Staff") and proceed as described in this narrated video tutorials:
https://docs.codex-themes.com/arti ...
Tessa Spijker
responsiveClosed
TheGem (WPBakery)
Updated March 11, 2024 at 1:34pm
4
Most recent comment from Michael:Hi,At this point you are doing everything right, the column size for mobile devices should be the same as for desktop.
ada
my website images are blurry
TheGem (WPBakery)
Updated March 11, 2024 at 1:29pm
2
Most recent comment from Oliver:Hi, I cannot see any blurry images. Can you please provide more details where can I see the blurry images?
wellwithlisa
activation keyClosed
TheGem (WPBakery)
Updated March 3, 2024 at 12:01pm
2
Most recent comment from Oliver:Hi, Kindly use TheGem license manager https://license-manager.codex-themes.com/ to manage your licenses and activations. One license is valid for one LIVE website activation. Just login to https:/ ...
Steen Handberg
change sqft to m2Closed
TheGem (WPBakery)
Updated February 29, 2024 at 9:55am
2
Most recent comment from Michael:Hi,I answered this question in this ticket.https://codexthemes.ticksy.com/ticket/3592302/
Tessa Spijker
no dropdown menuClosed
TheGem (WPBakery)
Updated February 27, 2024 at 7:53am
2
Most recent comment from Michael:Hi,you need to disable this setting:
Corina de Castro
Modal PopupClosed
TheGem (WPBakery)
Updated March 27, 2024 at 12:58pm
7
Most recent comment from Michael:Hi,Sorry, I misled you. You can realize your idea using Advanced Custom Fields (ACF) plugin.You need to use the Custom Fields element.Please use these settings:
Thomas
personnalisation diaporamaClosed
TheGem (WPBakery)
Updated February 26, 2024 at 7:33am
2
Most recent comment from Michael:HI,
Please provide the wp-admin access. We will try to help you.
Uschi Kaiser
Logos not shown in BackendClosed
TheGem (WPBakery)
Updated February 24, 2024 at 5:13pm
3
Most recent comment from Oliver:Hi Uschi, Thank you for letting us know!
wilsdesign
WP Bakery Build Transfer to Elementor?Closed
TheGem (WPBakery)
Updated February 23, 2024 at 8:44am
2
Most recent comment from Oliver:Hi, Unfortunately it is not possible as WPBakery and Elementor are completely different page builders. There are no tools or plugins which help to transfer the WPBakery content into Elementor per one ...
Mónica
Footer missing after updatingClosed
TheGem (WPBakery)
Updated February 23, 2024 at 7:28am
8
Most recent comment from Michael:So you did something wrong on your test site, if the same child theme works correctly on the main site. Check what versions of the theme and plugins you are using. Sorry, we can't check all the ...
Tessa Spijker
Page builder is not workingClosed
TheGem (WPBakery)
Updated February 22, 2024 at 2:58pm
5
Most recent comment from Michael:Try using Google Chrome.