Public Tickets
Peter Dobinson
remove/replace The Gem logo in headerClosed
TheGem (WPBakery)
Updated January 13, 2025 at 7:47am
4
Most recent comment from Oliver:Hi Peter,
you are most welcome!
thriveology
templatesClosed
TheGem (WPBakery)
Updated January 1, 2025 at 11:55am
7
Most recent comment from Oliver:Hi,
Thank you for contacting us.
Elementor and WPBakery page builders are not compatible with each other. TheGem WPBakery and TheGem Elementor are two separate theme versions, each optimized for the ...
Nicholas
Pop up doesn't show up on mobile/tabletClosed
TheGem (WPBakery)
Updated December 16, 2024 at 2:40pm
4
Most recent comment from Michael:You're welcome!
Have a nice day!
webpoyraz
Theme FeaturesClosed
TheGem (WPBakery)
Updated December 15, 2024 at 8:43am
2
Most recent comment from Oliver:Hi, thank you for your purchase.
This landing page demonstrating the features of the theme is created for marketing purpose only and is not meant to be a demo content page. However, this page is ava ...
nestolucio
WP BakeryClosed
TheGem (WPBakery)
Updated December 3, 2024 at 5:52pm
4
Most recent comment from Oliver:You are most welcome!
manuel-logika
youtube video and gdprClosed
TheGem (WPBakery)
Updated November 30, 2024 at 8:59am
2
Most recent comment from Oliver:Hi,
Kindly check this documentation: https://docs.codex-themes.com/category/562-privacy-gdpr
https://docs.codex-themes.com/article/566-privacy-preferences-consent
shreyash0012
Product Variation GalleryClosed
TheGem (WPBakery)
Updated November 28, 2024 at 2:22pm
4
Most recent comment from Oliver:Hi,
https://wordpress.org/plugins/woo-product-variation-gallery/ - you can use this plugin to achieve this purpose. Kindly note: by using this plugin you need to change the type of the product galle ...
David
Filter Categories on mobile: can the 3 dots be replaced?Closed
TheGem (WPBakery)
Updated November 21, 2024 at 7:37am
17
Most recent comment from Michael:I've used also this CSS:
.portfolio-filters-resp .menu-toggle {
width: 0 !important;
overflow: visible !important;
text-indent: 0 !important;
}
Have a nice day!
Robert
What is to replace the now deprecated News post type?Closed
TheGem (WPBakery)
Updated November 14, 2024 at 6:29am
2
Most recent comment from Oliver:Hi Robert,
Thank you for your request. We would recommend to use blog posts for your news as there is no specific need to have a separate post type only for "news". You can publish your news as post ...
gagemas341
Scroll IssueClosed
TheGem (WPBakery)
Updated November 13, 2024 at 8:30am
3
Most recent comment from Oliver:Hi, thank you for letting us know.
LAURA
Random issue with category display on certain devices in private browsing modeClosed
TheGem (WPBakery)
Updated November 6, 2024 at 8:11am
10
Most recent comment from Michael:Could you please clarify this information with your hosting administrator?
usability247
update caused issueClosed
TheGem (WPBakery)
Updated November 4, 2024 at 6:05pm
10
Most recent comment from Oliver:You are welcome!
jay748
WPBakeryClosed
TheGem (WPBakery)
Updated November 3, 2024 at 6:01pm
2
Most recent comment from Oliver:Hi,
This message appears in case you are trying to install and activate TheGem Elementor theme version while keeping TheGem Elements plugin for WPBakery active. Elementor and WPBakery are not compatib ...
akashbhullar1122
Demo content importClosed
TheGem (WPBakery)
Updated October 22, 2024 at 11:35am
6
Most recent comment from Oliver:Did you clean up your browser cache?
Here is what I see by visiting your website:
https://dual-tech.co.nz/
Please empty your browser cache or try with another browser / desktop
Dario
SLIDER NO UPDATEClosed
TheGem (WPBakery)
Updated October 21, 2024 at 1:08pm
4
Most recent comment from Oliver:These premium template don't belong to TheGem, they are exclusive premium templates of Revolution Slider and are not included. Bundled plugin means that you get the fully functional premium plugi ...