Public Tickets
PaigeLangton
MenuClosed
TheGem (WPBakery)
Updated July 2, 2024 at 2:49pm
2
Most recent comment from Oliver:Hi, 1. Please use TheGem's mega menu builder for this: https://docs.codex-themes.com/category/188-mega-menu-builder2. Sorry, I am not quite sure I do understand your requirements correctly, pl ...
Frixman
outdated copies of some WooCommerce template filesClosed
TheGem (WPBakery)
Updated July 4, 2024 at 8:58am
3
Most recent comment from Oliver:Hi, I just wanted to let you know that the newest theme update is available and you can proceed with the updates. Also, we have sent an email to you, kindly check. Thank you.
cvcocuzza
background imagesClosed
TheGem (WPBakery)
Updated June 27, 2024 at 8:06am
12
Most recent comment from Oliver:Hi, if I understand your intention in the correct way, you can put the single image in a column and make this column sticky: In this way the single image in this column will stay "fixed" while scro ...
alimanso234
WPBakery plugins not showingClosed
TheGem (WPBakery)
Updated June 26, 2024 at 9:07am
2
Most recent comment from Oliver:Hi, thank you for your purchase. It looks like you have installed TheGem Elementor theme. TheGem comes in two theme versions: TheGem Elementor and TheGem WPBakery. Please go to your download section ...
bryguth3
Align Portfolio Item image to topClosed
TheGem (WPBakery)
Updated June 24, 2024 at 7:45am
2
Most recent comment from Oliver:Hi, yes, sure. You can use the full size image size in your portfolio carousel. If you need more specificity, please provide your wp-admin access in the private message and I will share an example wit ...
Emad Zakaria
FontClosed
TheGem (WPBakery)
Updated June 23, 2024 at 7:28am
2
Most recent comment from Oliver:Hi, You can also use Adobe Fonts and your custom self-hosted fonts via "TheGem - Self-Hosted Fonts": Kindly check this help article: https://docs.codex-themes.com/article/620-how-to-use-adobe-fonts
Joaquim
Woocommerce + ACFClosed
TheGem (WPBakery)
Updated June 18, 2024 at 12:20pm
8
Most recent comment from Oliver:Hi, there is no need to assign the taxonomy as a ACF field, because the taxonomies are already available in your products: You just need to assign your products accordingly. And in the grid filter y ...
artenea
Carousel images on mobileClosed
TheGem (WPBakery)
Updated June 18, 2024 at 10:41am
6
Most recent comment from Oliver:Hi, This is the issue of Image Carousel content element of WpBakery Page Builder so instead please create the Image Carousel using an alternative solution like https://en-gb.wordpress.org/plugins/w ...
cvcocuzza
Single Image StyleClosed
TheGem (WPBakery)
Updated June 17, 2024 at 8:07am
8
Most recent comment from Oliver:Hi Charlie, Thank you for letting us know!
Roz
TestimonialsClosed
TheGem (WPBakery)
Updated June 16, 2024 at 10:47am
4
Most recent comment from Oliver:Hi Roz, will add this to the devs list, hopefully it will be covered in the next release.
pepoalba
RefoundClosed
TheGem (WPBakery)
Updated June 13, 2024 at 10:31am
1
Most recent comment from pepoalba:Hello,The TheGem theme does not work for the website I am creating and I would appreciate the possibility of a refund of the amount paid to be able to acquire another.Thank you for your understanding.
dsteam
Sub Menu unable auto hide after clickClosed
TheGem (WPBakery)
Updated June 10, 2024 at 9:47am
4
Most recent comment from Oliver:Hi, We have uploaded the fix for you, kindly check.
evrenc77
Slider is not workingClosed
TheGem (WPBakery)
Updated June 10, 2024 at 6:37am
4
Most recent comment from Oliver:You are most welcome!
Dubois
Autostart Video self-hostedClosed
TheGem (WPBakery)
Updated May 30, 2024 at 10:53am
2
Most recent comment from Michael:Hi,Unfortunately there is no such setting in the self-hosted video element.
Joaquim
Disable Page Options for an specific roleClosed
TheGem (WPBakery)
Updated May 23, 2024 at 8:33am
2
Most recent comment from Michael:Hi,I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details with screenshots? Also please provide a link to your site.