Public Tickets
liliaf
Images not showing on mobileClosed
TheGem (WPBakery)
Updated August 29, 2024 at 7:22am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Corina de Castro
Producto H1 and H2Closed
TheGem (WPBakery)
Updated August 29, 2024 at 6:40am
3
Most recent comment from Oliver:Hi Corina, Kindly provide the URL of your website, link to your product page and your wp-admin access details in the private message, we will check your configuration.
Dirk Panier
color icon accordionClosed
TheGem (WPBakery)
Updated August 27, 2024 at 8:57am
6
Most recent comment from Michael:You're welcome!Have a nice day!
Edward
ErrorClosed
TheGem (WPBakery)
Updated August 27, 2024 at 7:01am
2
Most recent comment from Oliver:Hi Edward, it seems this ticket is a duplicate of https://codexthemes.ticksy.com/ticket/3712298/ , we have replied there, please check.
mccauley1234 McCauley
Turning off Post CommentsClosed
TheGem (WPBakery)
Updated August 21, 2024 at 6:44am
2
Most recent comment from Michael:Hi,please read this article:https://blog.hubspot.com/website/disable-comments-wordpress
evrenc77
Web page is so slowClosed
TheGem (WPBakery)
Updated August 16, 2024 at 11:50am
8
Most recent comment from Michael:The main reason for the low performance is the Revolution Slider you are using on the homepage, try disabling it and you will see how much the performance will increase.
Cairy
Woocommerce Archive DescroptionClosed
TheGem (WPBakery)
Updated August 11, 2024 at 11:53am
4
Most recent comment from Oliver:You are most welcome!
Giovanni
WP Bakery SEO Plug inClosed
TheGem (WPBakery)
Updated August 11, 2024 at 10:13am
2
Most recent comment from Oliver:Hi Giovanni, you can go to the WPBakery module settings and disable the modules you don't need:
amiller671
Vulnerability in WPBakery versions before 7.8Closed
TheGem (WPBakery)
Updated August 7, 2024 at 6:46am
2
Most recent comment from Oliver:Hi, the new TheGem release with the updated WPBakery plugin will be released in coming days, so kindly wait until this release, thank you.
Claudio
How to configure Self-Hosted Fonts (not Adobe)Closed
TheGem (WPBakery)
Updated August 6, 2024 at 6:32am
4
Most recent comment from Oliver:Hi Claudio, you are most welcome!
evrenc77
Slider is not working on mobileClosed
TheGem (WPBakery)
Updated August 5, 2024 at 8:16am
4
Most recent comment from Oliver:You are most welcome!
jdommer
Theme CustomizationClosed
TheGem (WPBakery)
Updated July 31, 2024 at 2:33pm
4
Most recent comment from Michael:What problem are we talking about?
cykets
change sliderClosed
TheGem (WPBakery)
Updated July 24, 2024 at 8:29am
2
Most recent comment from Michael:Hi,please use these settings in the Page Options:
Frixman
Main Page Sidebar on product pagesClosed
TheGem (WPBakery)
Updated July 22, 2024 at 11:15am
6
Most recent comment from Oliver:Hi Jörg, Thank you for letting me know.
Matthew Griffin
wpbakeryClosed
TheGem (WPBakery)
Updated July 19, 2024 at 2:33pm
2
Most recent comment from Michael:Hi,Sure you can switch to Elementor, but all the content would have to be re-created.