Public Tickets
alimanso234
WPBakery plugins not showingClosed
TheGem (WPBakery)
Updated June 26, 2024 at 9:07am
2
Most recent comment from Oliver:Hi, thank you for your purchase. It looks like you have installed TheGem Elementor theme. TheGem comes in two theme versions: TheGem Elementor and TheGem WPBakery. Please go to your download section ...
bryguth3
Align Portfolio Item image to topClosed
TheGem (WPBakery)
Updated June 24, 2024 at 7:45am
2
Most recent comment from Oliver:Hi, yes, sure. You can use the full size image size in your portfolio carousel. If you need more specificity, please provide your wp-admin access in the private message and I will share an example wit ...
Emad Zakaria
FontClosed
TheGem (WPBakery)
Updated June 23, 2024 at 7:28am
2
Most recent comment from Oliver:Hi, You can also use Adobe Fonts and your custom self-hosted fonts via "TheGem - Self-Hosted Fonts": Kindly check this help article: https://docs.codex-themes.com/article/620-how-to-use-adobe-fonts
Joaquim
Woocommerce + ACFClosed
TheGem (WPBakery)
Updated June 18, 2024 at 12:20pm
8
Most recent comment from Oliver:Hi, there is no need to assign the taxonomy as a ACF field, because the taxonomies are already available in your products: You just need to assign your products accordingly. And in the grid filter y ...
artenea
Carousel images on mobileClosed
TheGem (WPBakery)
Updated June 18, 2024 at 10:41am
6
Most recent comment from Oliver:Hi, This is the issue of Image Carousel content element of WpBakery Page Builder so instead please create the Image Carousel using an alternative solution like https://en-gb.wordpress.org/plugins/w ...
cvcocuzza
Single Image StyleClosed
TheGem (WPBakery)
Updated June 17, 2024 at 8:07am
8
Most recent comment from Oliver:Hi Charlie, Thank you for letting us know!
Roz
TestimonialsClosed
TheGem (WPBakery)
Updated June 16, 2024 at 10:47am
4
Most recent comment from Oliver:Hi Roz, will add this to the devs list, hopefully it will be covered in the next release.
pepoalba
RefoundClosed
TheGem (WPBakery)
Updated June 13, 2024 at 10:31am
1
Most recent comment from pepoalba:Hello,The TheGem theme does not work for the website I am creating and I would appreciate the possibility of a refund of the amount paid to be able to acquire another.Thank you for your understanding.
dsteam
Sub Menu unable auto hide after clickClosed
TheGem (WPBakery)
Updated June 10, 2024 at 9:47am
4
Most recent comment from Oliver:Hi, We have uploaded the fix for you, kindly check.
evrenc77
Slider is not workingClosed
TheGem (WPBakery)
Updated June 10, 2024 at 6:37am
4
Most recent comment from Oliver:You are most welcome!
Dubois
Autostart Video self-hostedClosed
TheGem (WPBakery)
Updated May 30, 2024 at 10:53am
2
Most recent comment from Michael:Hi,Unfortunately there is no such setting in the self-hosted video element.
Joaquim
Disable Page Options for an specific roleClosed
TheGem (WPBakery)
Updated May 23, 2024 at 8:33am
2
Most recent comment from Michael:Hi,I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details with screenshots? Also please provide a link to your site.
djbulu
changing the color of the buttonClosed
TheGem (WPBakery)
Updated May 13, 2024 at 1:35pm
2
Most recent comment from Michael:Hi,fixed.Please check your site now.
peifferwolf
Page Widgets not workingClosed
TheGem (WPBakery)
Updated May 10, 2024 at 8:59am
2
Most recent comment from Oliver:Hi, Can you please empty your browser cache and recheck? I cannot see any issues with page widgets:
artenea
Color of the vertical scrollerClosed
TheGem (WPBakery)
Updated May 5, 2024 at 4:28pm
6
Most recent comment from Oliver:You are very welcome!