Public Tickets
peifferwolf
WP Bakery updateClosed
TheGem (WPBakery)
Updated April 14, 2024 at 8:17am
2
Most recent comment from Oliver:Hi, At the moment we are preparing the next TheGem update and we are testing the plugins (WPBakery) on the possible compatibility issues. We plan to roll out the update in the second half of next wee ...
keithcal
Template builderClosed
TheGem (WPBakery)
Updated April 4, 2024 at 11:02am
8
Most recent comment from Michael:I've disabled Ultimate Addons for WPBakery Page Builder plugin.Check your site now.
Corina de Castro
Image Mega Menu won't display on sticky headerClosed
TheGem (WPBakery)
Updated April 4, 2024 at 8:52am
9
Most recent comment from Michael:You're welcome!
Jordan
Variable product not showing optionsClosed
TheGem (WPBakery)
Updated March 27, 2024 at 7:23am
2
Most recent comment from Michael:Hi,fixed.Please check your site now.
mathieu127
Looking to import the Theme "Theme Features" but it missingClosed
TheGem (WPBakery)
Updated March 26, 2024 at 5:27pm
2
Most recent comment from Oliver:Hi, This demo should be available here in TheGem Elementor's demo import:
csiscommunications
Nested ListsClosed
TheGem (WPBakery)
Updated March 22, 2024 at 6:18am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Anke
WPBakeryClosed
TheGem (WPBakery)
Updated March 21, 2024 at 6:58am
5
Most recent comment from Oliver:Hi Anke, Kein Problem, immer gern. Wir haben TheGem Elementor im 2020 veröffentlicht, seitdem gibt es zwei Theme Versionen: - TheGem_Elementor.zip- TheGem_WPBakery.zipDu kannst die beiden Versionen ...
enrico
menu mobileClosed
TheGem (WPBakery)
Updated March 19, 2024 at 9:04am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Corina de Castro
Smooth ScrollClosed
TheGem (WPBakery)
Updated March 18, 2024 at 8:49am
4
Most recent comment from Michael:You're welcome!Have a nice day!
kmeekjdouglas
My website is super slowClosed
TheGem (WPBakery)
Updated March 15, 2024 at 7:21am
2
Most recent comment from Oliver:Hi, did you check the one click optimization feature https://docs.codex-themes.com/article/280-one-click-optimization ? Kindly use this tool to activate caching, minifying and delaying.
Erica
Plugins won't installClosed
TheGem (WPBakery)
Updated March 13, 2024 at 11:57pm
4
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.
jmadeptdesigns
WebsiteClosed
TheGem (WPBakery)
Updated March 12, 2024 at 9:00pm
2
Most recent comment from Oliver:Hi, Kindly check this article: https://docs.codex-themes.com/article/601-how-to-get-the-whitespace-off-the-top-of-the-page
Li-Anne
Menu active box aroundClosed
TheGem (WPBakery)
Updated March 12, 2024 at 12:33pm
4
Most recent comment from Michael:Please contact us if you have any questions.
keithcal
Team MembersClosed
TheGem (WPBakery)
Updated March 12, 2024 at 9:15am
2
Most recent comment from Oliver:Hi,
for the ease of use we would recommend to create a separate custom post type (for example "Staff") and proceed as described in this narrated video tutorials:
https://docs.codex-themes.com/arti ...
Tessa Spijker
responsiveClosed
TheGem (WPBakery)
Updated March 11, 2024 at 1:34pm
4
Most recent comment from Michael:Hi,At this point you are doing everything right, the column size for mobile devices should be the same as for desktop.