Public Tickets
Mónica
Footer missing after updatingClosed
TheGem (WPBakery)
Updated February 23, 2024 at 7:28am
8
Most recent comment from Michael:So you did something wrong on your test site, if the same child theme works correctly on the main site. Check what versions of the theme and plugins you are using. Sorry, we can't check all the ...
Tessa Spijker
Page builder is not workingClosed
TheGem (WPBakery)
Updated February 22, 2024 at 2:58pm
5
Most recent comment from Michael:Try using Google Chrome.
Andy Coteman
Export TemplatesClosed
TheGem (WPBakery)
Updated February 19, 2024 at 7:11am
2
Most recent comment from Michael:Hi, please read this article:https://kb.wpbakery.com/docs/learning-more/templates/
Kunda
Emails not gettingClosed
TheGem (WPBakery)
Updated February 16, 2024 at 9:01am
2
Most recent comment from Michael:Hi,I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details?
HugoAquadis
Header Slider / Contact PageClosed
TheGem (WPBakery)
Updated February 16, 2024 at 8:43am
8
Most recent comment from Michael:Please use these settings:
gptl
ElmentorClosed
TheGem (WPBakery)
Updated February 4, 2024 at 8:40am
2
Most recent comment from Oliver:Hi, kindly login to your Envato account and go to "Downloads" section. Here you will see TheGem in your downloads list. Please download "All files and documentation", unzip this downloaded file. You w ...
csiscommunications
Search colors in custom headerClosed
TheGem (WPBakery)
Updated February 2, 2024 at 8:13am
11
Most recent comment from Michael:pls. use following css:
body .vc_tta.vc_tta-color-thegem.vc_tta-style-classic .vc_tta-panel .vc_tta-panel-title>a {
color: #fff;
}
body .vc_tta.vc_tta-color-thegem.vc_tta-style-classic .vc_active ...
monitoringforajob
Can't understand why i can't choose background???Closed
TheGem (WPBakery)
Updated January 31, 2024 at 7:58am
3
Most recent comment from Oliver:Hi, thank you for letting us know!
WholeBranding
Removing Deprecated APIsClosed
TheGem (WPBakery)
Updated January 29, 2024 at 6:59am
6
Most recent comment from Michael:You're welcome!Have a nice day!
emism
Product categories elementClosed
TheGem (WPBakery)
Updated January 26, 2024 at 1:52pm
6
Most recent comment from Michael:Unfortunately, the category description output is not available as in the standard Woocommerce element.
Arantxa
Slider Revolution 6 and Template BuilderClosed
TheGem (WPBakery)
Updated January 26, 2024 at 1:35pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
Steen Handberg
changing th the heading textClosed
TheGem (WPBakery)
Updated January 25, 2024 at 9:32am
2
Most recent comment from Michael:Hi,I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details with screenshots?
Steen Handberg
the listingClosed
TheGem (WPBakery)
Updated January 23, 2024 at 2:03pm
2
Most recent comment from Oliver:Hi, kindly use TheGem license manager at https://codex-themes.com/thegem/license_manager as described in our documentation https://docs.codex-themes.com/article/295-license-terms to manage your lic ...
Andrea
intallationClosed
TheGem (WPBakery)
Updated January 12, 2024 at 1:48pm
4
Most recent comment from Michael:I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details?
frg004
SliderClosed
TheGem (WPBakery)
Updated January 9, 2024 at 7:51am
2
Most recent comment from Michael:Hi,Please use these setting: