Public Tickets
ada
my website images are blurryClosed
TheGem (WPBakery)
Updated March 11, 2024 at 1:29pm
2
Most recent comment from Oliver:Hi, I cannot see any blurry images. Can you please provide more details where can I see the blurry images?
wellwithlisa
activation keyClosed
TheGem (WPBakery)
Updated March 3, 2024 at 12:01pm
2
Most recent comment from Oliver:Hi, Kindly use TheGem license manager https://license-manager.codex-themes.com/ to manage your licenses and activations. One license is valid for one LIVE website activation. Just login to https:/ ...
Steen Handberg
change sqft to m2Closed
TheGem (WPBakery)
Updated February 29, 2024 at 9:55am
2
Most recent comment from Michael:Hi,I answered this question in this ticket.https://codexthemes.ticksy.com/ticket/3592302/
Tessa Spijker
no dropdown menuClosed
TheGem (WPBakery)
Updated February 27, 2024 at 7:53am
2
Most recent comment from Michael:Hi,you need to disable this setting:
Corina de Castro
Modal PopupClosed
TheGem (WPBakery)
Updated March 27, 2024 at 12:58pm
7
Most recent comment from Michael:Hi,Sorry, I misled you. You can realize your idea using Advanced Custom Fields (ACF) plugin.You need to use the Custom Fields element.Please use these settings:
Thomas
personnalisation diaporamaClosed
TheGem (WPBakery)
Updated February 26, 2024 at 7:33am
2
Most recent comment from Michael:HI,
Please provide the wp-admin access. We will try to help you.
Uschi Kaiser
Logos not shown in BackendClosed
TheGem (WPBakery)
Updated February 24, 2024 at 5:13pm
3
Most recent comment from Oliver:Hi Uschi, Thank you for letting us know!
wilsdesign
WP Bakery Build Transfer to Elementor?Closed
TheGem (WPBakery)
Updated February 23, 2024 at 8:44am
2
Most recent comment from Oliver:Hi, Unfortunately it is not possible as WPBakery and Elementor are completely different page builders. There are no tools or plugins which help to transfer the WPBakery content into Elementor per one ...
Mónica
Footer missing after updatingClosed
TheGem (WPBakery)
Updated February 23, 2024 at 7:28am
8
Most recent comment from Michael:So you did something wrong on your test site, if the same child theme works correctly on the main site. Check what versions of the theme and plugins you are using. Sorry, we can't check all the ...
Tessa Spijker
Page builder is not workingClosed
TheGem (WPBakery)
Updated February 22, 2024 at 2:58pm
5
Most recent comment from Michael:Try using Google Chrome.
Andy Coteman
Export TemplatesClosed
TheGem (WPBakery)
Updated February 19, 2024 at 7:11am
2
Most recent comment from Michael:Hi, please read this article:https://kb.wpbakery.com/docs/learning-more/templates/
Kunda
Emails not gettingClosed
TheGem (WPBakery)
Updated February 16, 2024 at 9:01am
2
Most recent comment from Michael:Hi,I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details?
HugoAquadis
Header Slider / Contact PageClosed
TheGem (WPBakery)
Updated February 16, 2024 at 8:43am
8
Most recent comment from Michael:Please use these settings:
gptl
ElmentorClosed
TheGem (WPBakery)
Updated February 4, 2024 at 8:40am
2
Most recent comment from Oliver:Hi, kindly login to your Envato account and go to "Downloads" section. Here you will see TheGem in your downloads list. Please download "All files and documentation", unzip this downloaded file. You w ...
csiscommunications
Search colors in custom headerClosed
TheGem (WPBakery)
Updated February 2, 2024 at 8:13am
11
Most recent comment from Michael:pls. use following css:
body .vc_tta.vc_tta-color-thegem.vc_tta-style-classic .vc_tta-panel .vc_tta-panel-title>a {
color: #fff;
}
body .vc_tta.vc_tta-color-thegem.vc_tta-style-classic .vc_active ...