Public Tickets
dsteam
Sub Menu unable auto hide after clickClosed
TheGem (WPBakery)
Updated June 10, 2024 at 9:47am
4
Most recent comment from Oliver:Hi, We have uploaded the fix for you, kindly check.
evrenc77
Slider is not workingClosed
TheGem (WPBakery)
Updated June 10, 2024 at 6:37am
4
Most recent comment from Oliver:You are most welcome!
Dubois
Autostart Video self-hostedClosed
TheGem (WPBakery)
Updated May 30, 2024 at 10:53am
2
Most recent comment from Michael:Hi,Unfortunately there is no such setting in the self-hosted video element.
Joaquim
Disable Page Options for an specific roleClosed
TheGem (WPBakery)
Updated May 23, 2024 at 8:33am
2
Most recent comment from Michael:Hi,I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details with screenshots? Also please provide a link to your site.
djbulu
changing the color of the buttonClosed
TheGem (WPBakery)
Updated May 13, 2024 at 1:35pm
2
Most recent comment from Michael:Hi,fixed.Please check your site now.
peifferwolf
Page Widgets not workingClosed
TheGem (WPBakery)
Updated May 10, 2024 at 8:59am
2
Most recent comment from Oliver:Hi, Can you please empty your browser cache and recheck? I cannot see any issues with page widgets:
artenea
Color of the vertical scrollerClosed
TheGem (WPBakery)
Updated May 5, 2024 at 4:28pm
6
Most recent comment from Oliver:You are very welcome!
joinus4
proceeding with Wordpress after installing and activating the themeClosed
TheGem (WPBakery)
Updated April 27, 2024 at 6:47pm
2
Most recent comment from Oliver:Hi, Kindly check TheGem documentation articles: https://docs.codex-themes.com/article/303-importing-demo-contenthttps://docs.codex-themes.com/category/45-first-stepshttps://docs.codex-themes.com/col ...
Corina de Castro
Blog Post Template & SidebarClosed
TheGem (WPBakery)
Updated April 19, 2024 at 9:09am
4
Most recent comment from Oliver:Hi Corina, You are welcome!
Corina de Castro
portfolio Filters show incorrectlyClosed
TheGem (WPBakery)
Updated April 19, 2024 at 8:04am
2
Most recent comment from Michael:Hi,please provide a link to this page.
Corina de Castro
Deactivating Comments on Blog PostsClosed
TheGem (WPBakery)
Updated April 18, 2024 at 3:04pm
2
Most recent comment from Oliver:Hi Corina, Here's how you can do it:
Bulk Edit Posts:Go to your WordPress dashboard and navigate to "Posts" > "All Posts".Check the box next to the posts for which you want to deactivate comment ...
peifferwolf
WP Bakery updateClosed
TheGem (WPBakery)
Updated April 14, 2024 at 8:17am
2
Most recent comment from Oliver:Hi, At the moment we are preparing the next TheGem update and we are testing the plugins (WPBakery) on the possible compatibility issues. We plan to roll out the update in the second half of next wee ...
keithcal
Template builderClosed
TheGem (WPBakery)
Updated April 4, 2024 at 11:02am
8
Most recent comment from Michael:I've disabled Ultimate Addons for WPBakery Page Builder plugin.Check your site now.
Corina de Castro
Image Mega Menu won't display on sticky headerClosed
TheGem (WPBakery)
Updated April 4, 2024 at 8:52am
9
Most recent comment from Michael:You're welcome!
Jordan
Variable product not showing optionsClosed
TheGem (WPBakery)
Updated March 27, 2024 at 7:23am
2
Most recent comment from Michael:Hi,fixed.Please check your site now.