Public Tickets
Renee Rodgers
admin password resetClosed
TheGem(Elementor)
Updated November 9, 2020 at 11:09am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.
dataconvergence
slider revolutionClosed
TheGem(Elementor)
Updated November 9, 2020 at 11:08am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ...
Darshan
Product Page SliderClosed
TheGem(Elementor)
Updated November 9, 2020 at 10:29am
2
Most recent comment from Michael:HI!Please read this ticket:https://codexthemes.ticksy.com/ticket/2594826/
Alisa Moody
Logo won't reduce for mobileClosed
TheGem(Elementor)
Updated November 9, 2020 at 8:31am
2
Most recent comment from Michael:HI!Please edit this setting:
Sefa Koç
logo fail and map embed failClosed
TheGem (WPBakery)
Updated November 9, 2020 at 7:03am
3
Most recent comment from Oliver:Ok, thank you for letting know
Franck van Velzen
License already activated?Closed
Activation Problems in TheGem Theme.
Updated November 4, 2020 at 9:22am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
mirluin
TheGem product slider customizationClosed
TheGem (WPBakery)
Updated November 3, 2020 at 2:30pm
10
Most recent comment from Oliver:You're welcome!
danholmes11
elementor editor menu not loadingClosed
TheGem(Elementor)
Updated November 2, 2020 at 11:59am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
ahaensel
Related PostsClosed
TheGem (WPBakery)
Updated November 2, 2020 at 11:56am
4
Most recent comment from Oliver:Hi,pls. give me link to the page with this block.
Orhan Hum
how can I change or remove the following text ?Closed
TheGem(Elementor)
Updated November 2, 2020 at 8:26am
2
Most recent comment from Michael:HI!Please edit the /themes/thegem-elementor/woocommerce/single-product/related.php file, line 26.
bdanny30
blocks theme missingClosed
TheGem(Elementor)
Updated November 2, 2020 at 7:04am
2
Most recent comment from Oliver:Hi,Sorry, gem blocks plugin not ready for the elementor theme version.We're working hard to make it new few weeks..
mejorarh
SIZE IMAGESClosed
TheGem (WPBakery)
Updated October 29, 2020 at 8:06am
8
Most recent comment from Michael:Yes, use images proportional to the specified size (660x600px).
Weddingagency
Button " on the bottomClosed
TheGem (WPBakery)
Updated October 29, 2020 at 7:30am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Jhun Lorenz Asna
Font Icon not loadingClosed
TheGem (WPBakery)
Updated October 29, 2020 at 6:34am
2
Most recent comment from Oliver:Hi,Everything is ok for me, can you add screenshot what do you see on your end?
chrismaynard5
bbPress compatibilityClosed
TheGem (WPBakery)
Updated October 29, 2020 at 6:32am
4
Most recent comment from Oliver:Hi,We're working on the new theme options now, after we'll try to make full bbpress compatibility.