Public Tickets
gsethkramer
Hover Box animationClosed
TheGem (WPBakery)
Updated June 11, 2020 at 9:01am
4
Most recent comment from Michael:Have a nice day!
colibri12
How many sites can I use with one license?Closed
TheGem (WPBakery)
Updated June 11, 2020 at 6:18am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license. We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Mohamed
Image and text not responsiveClosed
TheGem (WPBakery)
Updated June 10, 2020 at 6:03pm
2
Most recent comment from Michael:HI!How exactly should text be displayed on these devices? At the moment, I don't see any problems.This CSS code will center the background image on mobile devices.
@media(max-width:767px){
body ...
pudanek
Cookie consent is showing repeatedlyClosed
TheGem (WPBakery)
Updated June 10, 2020 at 11:50am
14
Most recent comment from Oliver:Feel free to contact us if you need help.
olafvangastel
icons not showing correctlyClosed
TheGem (WPBakery)
Updated June 10, 2020 at 10:01am
2
Most recent comment from Oliver:Hi, please set the zoom in your browser to 100%
DonaraJaghinyan
Hide Menu when ScrollingClosed
TheGem (WPBakery)
Updated June 10, 2020 at 9:34am
4
Most recent comment from Oliver:Hi,You need to set check Disable Fixed Header in the theme options:
KamisoriShears
Order Details ErrorClosed
TheGem (WPBakery)
Updated June 10, 2020 at 9:25am
5
Most recent comment from Oliver:Hi,pls. contact your hoster and ask him FTP access.
metricrate
How do I edit animated text on the front page?Closed
TheGem (WPBakery)
Updated June 9, 2020 at 1:44pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
talkwp
Is tag page customizable?Closed
TheGem (WPBakery)
Updated June 9, 2020 at 10:43am
10
Most recent comment from Oliver:Hi,Without the code change - no...
Timo Müller
Change image sizeClosed
TheGem (WPBakery)
Updated June 8, 2020 at 10:46am
2
Most recent comment from Oliver:Hi,Here is code example:
function thegem_image_sizes_new($sizes) {
$sizes['thegem-blog-default"'] = array(500, 500, true);
return $sizes;
}
add_filter( 'thegem_image_sizes' ...
creativchile
actualizacionClosed
TheGem (WPBakery)
Updated June 8, 2020 at 10:42am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
TMcellInc
PreloaderClosed
TheGem (WPBakery)
Updated June 8, 2020 at 9:36am
2
Most recent comment from Oliver:HI!
In order to change loader to your image, use this css:
#page-preloader.preloader-loaded .page-preloader-spin {
background-image: URL('URL_OF_THE_IMAGE'); background-size: cover; ...
rwmweco
demoClosed
TheGem (WPBakery)
Updated June 7, 2020 at 12:54pm
5
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposit ...
clgmedia
Blog posts default formatClosed
TheGem (WPBakery)
Updated June 5, 2020 at 6:32am
6
Most recent comment from Oliver:You're welcome!
RezNation
404 pageClosed
TheGem (WPBakery)
Updated June 4, 2020 at 8:14am
4
Most recent comment from Michael:You're welcome!