Public Tickets
Etrosoft
Paypal IntegrationClosed
TheGem (WPBakery)
Updated May 19, 2020 at 12:35pm
2
Most recent comment from Oliver:Hi,1. Can you add few screenshots to describe the issue in details? 2. pls. wait a bit we're testing plugins, after we check it on compatibility with the theme we'll update the plugins in o ...
benhowege
Verification FailedClosed
TheGem (WPBakery)
Updated May 19, 2020 at 11:12am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
pudanek
Google adwordsClosed
TheGem (WPBakery)
Updated May 19, 2020 at 10:07am
4
Most recent comment from Oliver:pls. let me know
davide
lines around menuClosed
TheGem (WPBakery)
Updated May 18, 2020 at 12:07pm
4
Most recent comment from Oliver:HI!
pls. use following css:
nav#primary-navigation .overlay-menu-wrapper {
border-top: 1px solid #000;
border-bottom: 1px solid #000;
}
JJSPB
Can I adjust Title Height on page?Closed
TheGem (WPBakery)
Updated May 18, 2020 at 11:43am
2
Most recent comment from Oliver:Hi,pls. give me link to the page with the custom header you're using.
sarah_ghareeb
portfolio item isn't workingClosed
TheGem (WPBakery)
Updated May 18, 2020 at 10:53am
5
Most recent comment from Michael:All portfolio items must contain images. For example, this element doesn't contain an image, so other elements aren't displayed. Check all the portfolio items that appear in the shortcode.ht ...
ckwellington
Blog page setupClosed
TheGem (WPBakery)
Updated May 18, 2020 at 9:38am
4
Most recent comment from Oliver:Hi, thank you. Why do you think we don't have pre-made websites with all inner pages you mentioned? https://codex-themes.com/thegem/meta-splash/ - click on agencies or business or other demos ...
Robert
Problem with Blog GridClosed
TheGem (WPBakery)
Updated May 18, 2020 at 9:09am
4
Most recent comment from Oliver:Hi,Sorry, without the code changes it's not possible to change default layout. You need to edit template:
/wp-content/themes/thegem/index.php
Example of changing default style you can see in th ...
Chen Chao
Menu (fullscreen) for teamClosed
TheGem (WPBakery)
Updated May 15, 2020 at 9:20am
2
Most recent comment from Michael:HI!Please use this setting:
Violeta Carvajal Pedrosa
upgradeClosed
TheGem (WPBakery)
Updated May 14, 2020 at 12:43pm
7
Most recent comment from Oliver:You're welcome!
ANDREAS PETRAKIS
Google map in iframe displays crooped on topClosed
TheGem (WPBakery)
Updated May 14, 2020 at 12:01pm
16
Most recent comment from Oliver:Welcome!
pudanek
Importing media creates many duplicates of an imageClosed
TheGem (WPBakery)
Updated May 14, 2020 at 9:14am
2
Most recent comment from Oliver:Hi,Where did you disabled import media?
Mridullohia
Demo Content ExportClosed
TheGem (WPBakery)
Updated May 14, 2020 at 8:20am
2
Most recent comment from Michael:HI!This is done so that you can remove the demo content without deleting the pages you need.
jsanchezrod
Theme updateClosed
TheGem (WPBakery)
Updated May 14, 2020 at 6:44am
3
Most recent comment from Oliver:Hi,Ok, thank you for letting know
tonisaez
Gallery Grid StyleClosed
TheGem (WPBakery)
Updated May 13, 2020 at 9:23am
2
Most recent comment from Oliver:Hi,
Go to the gallery settings, click on the image you need to make highlighted, scroll to the bottom, set check box: "Show as Highlight" and select Highlight Type you wish:
http://codex-themes.com/ ...