Public Tickets
eMesr
the theme is not responding for my home pageClosed
TheGem(Elementor)
Updated November 26, 2020 at 12:47pm
2
Most recent comment from Oliver:Hi,pls. provide wp-admin access and add few screenshots to describe the issue in details.
virtuousdistribution
problem installing demoClosed
TheGem(Elementor)
Updated November 25, 2020 at 8:26am
2
Most recent comment from Michael:HI!What demo site are you trying to import?
akhil_garg
Cannot activate theme and update plugins despite renewal of Theme licenseClosed
TheGem (WPBakery)
Updated November 25, 2020 at 8:13am
5
Most recent comment from Oliver:Hi,pls. wait a bit, we're checking plugin on the compatibility with the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own p ...
chrismaynard5
Using adobe typekitClosed
TheGem (WPBakery)
Updated November 25, 2020 at 7:57am
4
Most recent comment from Oliver:Thank you!
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 25, 2020 at 6:25am
5
Most recent comment from Oliver:You're welcome!
VGDigitalServices
How do I remove the fade from portfolio excerptsClosed
TheGem (WPBakery)
Updated November 25, 2020 at 6:24am
5
Most recent comment from Oliver:Ok, thank you for letting know
Mark de Rooij
Adjusted mobile menuClosed
TheGem (WPBakery)
Updated November 24, 2020 at 10:45am
4
Most recent comment from Oliver:Ok, will add the task to add this feature.
Mike_Spoleto
Display the price before the discountClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:47am
2
Most recent comment from Oliver:HI!
pls. use following css:
.products .product-info .price del {
display: inline-block;
}
clementcold
Test site purchase codeClosed
TheGem (WPBakery)
Updated November 24, 2020 at 8:19am
2
Most recent comment from Oliver:Hi,One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this ...
claudiopardal
Logo does not appearClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:23am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Sana2015
Need help to change textClosed
TheGem (WPBakery)
Updated November 24, 2020 at 7:22am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
Kompang
Editing sliders and menu in ElementorClosed
TheGem(Elementor)
Updated November 23, 2020 at 12:36pm
2
Most recent comment from Michael:HI!You can edit the Revolution Slider only in the Slider Revolution settings.
Nicole R Spizzirri
How to installClosed
Activation Problems in TheGem Theme.
Updated November 22, 2020 at 3:12pm
2
Most recent comment from Oliver:Hi, thank you for your purchase. Please follow this instructions: https://codex-themes.com/thegem/documentation/#downloading-thegem
sourcesas
SVG logoClosed
TheGem(Elementor)
Updated November 22, 2020 at 10:53am
4
Most recent comment from Michael:In Elementor, you can use SVG as a background.
freeassociates
Header transparencyClosed
TheGem(Elementor)
Updated November 22, 2020 at 10:29am
4
Most recent comment from Michael:You're welcome!Have a nice day!