Public Tickets
Hamza
demo data is not completingClosed
TheGem (WPBakery)
Updated September 21, 2020 at 9:43am
2
Most recent comment from Oliver:Hi,Sorry for delay, as I see you already imported demo, do you still need help?
Murray Morison
Slider RevolutionClosed
TheGem(Elementor)
Updated September 21, 2020 at 8:08am
2
Most recent comment from Michael:HI!You only have access to those sliders that you can find on our demo site - https://codex-themes.com/thegem/.
Murray Morison
Editing the Gem theme front page - main (visual) sectionClosed
TheGem(Elementor)
Updated September 21, 2020 at 8:02am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Jessica Pauley
exceeded the limitClosed
TheGem(Elementor)
Updated September 17, 2020 at 8:22am
2
Most recent comment from Oliver:Hi Jessica, yes, one regular license allows you to use TheGem on one development and one final production website, please check https://themeforest.net/licenses/terms/regular
johnny0831
Multiple PortfoliosClosed
TheGem(Elementor)
Updated September 17, 2020 at 7:17am
3
Most recent comment from Oliver:Ok, thank you for letting know
Gobinath6
Usage of themeClosed
Activation Problems in TheGem Theme.
Updated September 17, 2020 at 7:14am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license. We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Luminet
popup modalClosed
TheGem (WPBakery)
Updated September 16, 2020 at 10:45am
2
Most recent comment from Michael:HI!Unfortunately, the theme doesn't have such functionality. Please use third party plugins.
ayb124
Make Contact Form ( right to left )Closed
TheGem (WPBakery)
Updated September 15, 2020 at 10:46am
4
Most recent comment from Michael:pls. use following css:
.contact-form-style-6 textarea,
.contact-form-style-6 input {
text-align: right;
}
platinumwd
Woocommerce Checkout Page is blankClosed
TheGem (WPBakery)
Updated September 15, 2020 at 7:13am
3
Most recent comment from Oliver:Hi,Sorry for delay, pls. check now, should be fixed.
maaarina
Use personalized fontsClosed
TheGem(Elementor)
Updated September 14, 2020 at 9:21am
2
Most recent comment from Michael:HI!Please use these settings:
everq35
Clarify doubts with the location of the homepage menusClosed
TheGem(Elementor)
Updated September 14, 2020 at 8:31am
2
Most recent comment from Michael:HI!To get started, watch this video, I hope it will help you understand exactly how such menus work.
William Curt Johnson
Importing Demo To Existing SiteClosed
TheGem(Elementor)
Updated September 14, 2020 at 7:52am
6
Most recent comment from Oliver:Hi,Here is our docs:https://codex-themes.com/thegem/documentation/elementor/
Herrmitage
Hide on Deskop/Tablet/Mobile FunctionClosed
TheGem(Elementor)
Updated September 11, 2020 at 11:25am
2
Most recent comment from Oliver:Hi,Sorry, can't say, I'm not SEO expert, try to ask this question in any SEO forum..
Vijay-Ananth
How to remove "You may be interested in" sectionClosed
TheGem (WPBakery)
Updated September 10, 2020 at 10:44am
2
Most recent comment from Oliver:Hi,Add this code to the functions.php of the child theme:
function thegem_child_woocommerce_output_related_products() {
remove_action('thegem_woocommerce_after_single_product', 'woo ...
ayb124
Remove Images in Responsive modeClosed
TheGem (WPBakery)
Updated September 10, 2020 at 8:06am
2
Most recent comment from Michael:HI!
pls. use following css:
@media(max-width:767px){
#link3 .fullwidth-block-background {
background-image: none !important;
}}