Public Tickets
jsanchezrod
Author BlogClosed
TheGem (WPBakery)
Updated May 5, 2020 at 7:22am
3
Most recent comment from Oliver:Ok, thank you for letting know.
xcv1001
portfolio headingClosed
TheGem (WPBakery)
Updated May 4, 2020 at 9:45am
2
Most recent comment from Michael:HI!Auto video playback is disabled on mobile devices to save user traffic. Also by default on the iPhone, automatic video playback is also disabled.
loginusername
Font Scaling for MobileClosed
TheGem (WPBakery)
Updated May 4, 2020 at 9:12am
4
Most recent comment from Michael:pls. use following css:
@media(max-width:767px){
body {
font-size:16px !important;
}}
Andreas
The Gem Blocks plugin – how to use?Closed
TheGem (WPBakery)
Updated May 4, 2020 at 7:20am
4
Most recent comment from Oliver:You're welcome!
namazee
WP Bakery Visual Composer Not Working when creating portfolioClosed
TheGem (WPBakery)
Updated May 3, 2020 at 9:47am
2
Most recent comment from Oliver:Hi,pls. check now, activated it here:https://brandzperts.com.my/wp-admin/admin.php?page=vc-roles
Thiago Sandoval
Change languageClosed
TheGem (WPBakery)
Updated May 3, 2020 at 9:42am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
doranan
Custom HeaderClosed
TheGem (WPBakery)
Updated May 3, 2020 at 9:13am
4
Most recent comment from Oliver:ok, thank you for letting know.
Knox
Clicking menu link not scrolling to correct anchor locationClosed
TheGem (WPBakery)
Updated April 30, 2020 at 9:08am
4
Most recent comment from Michael:You're welcome!Have a nice day!
fmendez1704
Full Width OptionClosed
TheGem (WPBakery)
Updated April 30, 2020 at 8:35am
2
Most recent comment from Michael:HI!
Please read the documentation:
https://kb.wpbakery.com/docs/wpbakery-page-builder-how-tos/how-to-make-full-width-or-full-height-row/
https://codex-themes.com/thegem/documentation/#100-width-parall ...
tswilson
How do you disable hover affects?Closed
TheGem (WPBakery)
Updated April 30, 2020 at 8:14am
6
Most recent comment from Michael:Unfortunately, we don't have such lists, in each case we will help you individually.
zed85
Need Help ASAP up-sell and cross-sell not showingClosed
TheGem (WPBakery)
Updated April 29, 2020 at 9:03am
2
Most recent comment from Oliver:Hi,replied in another ticket.
Veenu Veenu
Add text beside hamburger menuClosed
TheGem (WPBakery)
Updated April 29, 2020 at 8:21am
9
Most recent comment from Oliver:Hi.Code example:
#site-header #primary-navigation.responsive:before {
content: 'menu';
font-size: 20px;
font-weight: bold;
top: 18px;
display: inline-block;
position: ...
ellemark
Font listClosed
TheGem (WPBakery)
Updated April 29, 2020 at 7:25am
2
Most recent comment from Oliver:Hi,All the font there from google, take a look:https://fonts.google.com/
Divyadeep narang
responsive issuesClosed
TheGem (WPBakery)
Updated April 27, 2020 at 10:39am
3
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Kamikaze_Phoenix
Copy a pageClosed
TheGem (WPBakery)
Updated April 27, 2020 at 9:30am
2
Most recent comment from Michael:HI!Please use this plugin:https://wordpress.org/plugins/duplicate-post/