Public Tickets
Twjst
Google Search Console ErrorsClosed
TheGem (WPBakery)
Updated April 13, 2020 at 12:54pm
5
Most recent comment from Michael:Please contact us if you have any questions.
FRANCESCO DANTI
Internal server errorClosed
TheGem (WPBakery)
Updated April 13, 2020 at 12:43pm
4
Most recent comment from Michael:Sorry, I cannot reproduce the problem. Please contact your hosting admin.
Gianluca Morandi
Change written and color products on offerClosed
TheGem (WPBakery)
Updated April 13, 2020 at 10:51am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to help you.What color and text do you want to use?
attiii7
YOU MAY BE INTERESTED INClosed
TheGem (WPBakery)
Updated April 13, 2020 at 10:47am
8
Most recent comment from attiii7:Could you help me in my other questions, please?The featured video is very important me.Thank you.
Gabriel
page attributes : not showing blog templateClosed
TheGem (WPBakery)
Updated April 13, 2020 at 8:59am
2
Most recent comment from Michael:HI!
You need to edit template:
/wp-content/themes/thegem/index.php
Example of changing default style you can see in the template:
/wp-content/themes/thegem/search.php
Before the editing copy file in ...
Lailat mapoure
a bug in my websiteClosed
TheGem (WPBakery)
Updated April 13, 2020 at 8:17am
2
Most recent comment from Michael:HI!You need to create your own Google map with its own API and insert it into your website in a Custom footer.https://support.google.com/mymaps/answer/3024454?co=GENIE.Platform%3DDesktop&hl=enhttp://w ...
Akane
failed to dowmload template libraryClosed
TheGem (WPBakery)
Updated April 13, 2020 at 8:13am
2
Most recent comment from Michael:HI!
We have included WP Bakery Builder in our theme as a bundled plugin under developer license. This means, that all features and functions are available for usage, except additional template librari ...
stae73
vertical menu widgetsClosed
TheGem (WPBakery)
Updated April 13, 2020 at 7:59am
2
Most recent comment from Michael:HI!1, 2) This can only be done using a custom CSS.3) Unfortunately, to add this information, you need to change the theme code.
pwnsaucedesigns
SEO, and other <head> tagsClosed
TheGem (WPBakery)
Updated April 10, 2020 at 11:26am
2
Most recent comment from Oliver:Hi,1. For custom titles you should to use plugin, Yoast SEO - good choise. 2. Put your GA code you can in the theme options, General > Advanced > Tracking filed.
Laurence T Williams
WP BakeryClosed
TheGem (WPBakery)
Updated April 10, 2020 at 8:57am
5
Most recent comment from Oliver:Hi,Add this code to the functions.php of the child theme to activate possibility put the license:
add_action( 'init', 'thegem_child__disable_vc_updater', 1);
function thegem_child_ ...
Silas
Contact form move checkboxClosed
Scalia
Updated April 10, 2020 at 7:05am
6
Most recent comment from Oliver:Welcome!
Hulusi Oflas
changing pictures and contentsClosed
TheGem (WPBakery)
Updated April 9, 2020 at 11:12am
5
Most recent comment from Oliver:Hi,Colleague replied in another ticket.
Favorire
LicenceClosed
TheGem (WPBakery)
Updated April 9, 2020 at 7:19am
4
Most recent comment from Oliver:Welcome!
progenygroup
Portfolio itemsClosed
TheGem (WPBakery)
Updated April 7, 2020 at 10:04am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#types-of-portfolio-items
odivan
Instagram galleryClosed
TheGem (WPBakery)
Updated April 7, 2020 at 9:44am
2
Most recent comment from Oliver:Hi,Sorry without the code changes in the gem elements plugin it's not possible. I I'll make it, my revisions will be removed after the next plugin update, it will be better to find third-par ...