Public Tickets
TRAInd9
Featured Blog Images in Blog Roll Not SowingClosed
TheGem (WPBakery)
Updated November 18, 2019 at 8:10am
2
Most recent comment from Oliver:Hi,Replied in the ticket.
hsbusiness
Clients and quick finders doesn't loadClosed
TheGem (WPBakery)
Updated November 18, 2019 at 7:10am
2
Most recent comment from Michael:HI!
pls. use following css:
.preloader {
display:none !important;
}
Shuvalov
Missing demo pagesClosed
TheGem (WPBakery)
Updated November 15, 2019 at 2:40pm
7
Most recent comment from Michael:We are very sorry, at the moment it is not possible and we are working on the next release to include this. As a workaround we would recommend you to do the following: 1. please make a full import of ...
blancoinan
PreloaderClosed
TheGem (WPBakery)
Updated November 14, 2019 at 8:28am
4
Most recent comment from Oliver:You're welcome!
twopage
h1 font mobileClosed
Scalia
Updated November 13, 2019 at 8:04am
2
Most recent comment from Oliver:HI!
here is an example of CSS for controlling font size for mobile:
@media (max-width: 1000px) {
h1, .title-h1 {
line-height: 30px !important;
font-size: 30px ...
Niels
Portfolio items sorted randomClosed
TheGem (WPBakery)
Updated November 12, 2019 at 12:04pm
4
Most recent comment from Michael:Unfortunately, TheGem theme doesn't have such a function.
asicomoseescribe
cambios repentinos del template y perdida de imagenesClosed
TheGem (WPBakery)
Updated November 11, 2019 at 2:01pm
2
Most recent comment from Oliver:Hi,Sorry for delay, English pls. and make few screenshots to describe the issue in details.
Thorsten Axmann
BildnutzungsrechteClosed
TheGem (WPBakery)
Updated November 11, 2019 at 1:20pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
naderalmaleh
Center logo using 100% width and burger menuClosed
TheGem (WPBakery)
Updated November 11, 2019 at 9:27am
2
Most recent comment from Michael:HI!Unfortunately, by default there is no such possibility.But if you provide access to your site, we will try to center your logo using a custom CSS.
Michael
Is it possible register license on one domain to design site and then change the license to another domain?Closed
TheGem (WPBakery)
Updated November 11, 2019 at 9:00am
4
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license. We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
xpressweb407
ImageClosed
TheGem (WPBakery)
Updated November 11, 2019 at 8:34am
2
Most recent comment from Michael:HI!Unfortunately, by default there is no such feature in the TheGem theme.
Tadej Vengust
Page speedClosed
TheGem (WPBakery)
Updated November 11, 2019 at 8:11am
4
Most recent comment from Oliver:You're welcome!
artenea
changing a spanish text from contactsClosed
TheGem (WPBakery)
Updated November 11, 2019 at 8:02am
3
Most recent comment from Oliver:Hi, Can you give me your PO file?
forewordx
Header Logo Not Showing (Broken Image?)Closed
TheGem (WPBakery)
Updated November 11, 2019 at 6:46am
2
Most recent comment from Oliver:Hi,
The problem in SSL, after you activate it you need to set https connection instead of the http in the general options, after the change, click save in the theme options to apply your settings ( ...
LakeMILux
Logo sizeClosed
TheGem (WPBakery)
Updated November 8, 2019 at 9:03am
2
Most recent comment from Michael:HI!The logo image size should be exactly 3 times larger than the set value of the logo width.