Public Tickets
thep nguyen
show logoClosed
TheGem (WPBakery)
Updated December 10, 2019 at 7:51am
6
Most recent comment from Oliver:You're welcome!
dgmauro
Disable Date on Home PostClosed
TheGem (WPBakery)
Updated December 10, 2019 at 7:46am
2
Most recent comment from Oliver:Hi,Sorry for delay, as I see you already removed date in the shortcode settings, do you still need help?
skezinh
LogoClosed
TheGem (WPBakery)
Updated December 9, 2019 at 2:43pm
3
Most recent comment from Oliver:Ok, thank you for letting know
toaitheme
Reset web lose content?Closed
TheGem (WPBakery)
Updated December 9, 2019 at 1:57pm
2
Most recent comment from Oliver:Hi,Sorry, no, you can have only 1 live site
wissemfarhat2019
You have exceeded the max. number of activationsClosed
TheGem (WPBakery)
Updated December 9, 2019 at 11:48am
4
Most recent comment from Oliver:You're welcome!
hcontrerasc1990
Solicitud de ApoyoClosed
TheGem (WPBakery)
Updated December 9, 2019 at 7:05am
2
Most recent comment from Oliver:Hi,Take a look:Increasing Pagespeed
LukasHFFB
Demo Content doesn't loadClosed
TheGem (WPBakery)
Updated December 7, 2019 at 8:58am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out.
Nalini
logo uploadClosed
TheGem (WPBakery)
Updated December 6, 2019 at 9:36am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#uploading-your-logo
aman_dewan
How to disable a row for mobile?Closed
TheGem (WPBakery)
Updated December 6, 2019 at 8:10am
2
Most recent comment from Oliver:Hi,use hide on device check box, take a look:https://kb.wpbakery.com/docs/learning-more/responsive-settings/
Osmar
Colors in specific page FooterClosed
TheGem (WPBakery)
Updated December 6, 2019 at 7:43am
2
Most recent comment from Michael:HI!
Please remove the following CSS on this page:
footer .widget-title:after, footer .mc-text span, footer#colophon .gem-pp-posts-date, footer#colophon .widget a:hover, footer#colophon .gem-contacts ...
editoradavila
Logo not loadClosed
TheGem (WPBakery)
Updated December 6, 2019 at 7:23am
6
Most recent comment from Oliver:Hi,pls. create new ticket with wp-admin access, I'll check your install.
Henrique
Lightbox videoClosed
TheGem (WPBakery)
Updated December 5, 2019 at 1:07pm
6
Most recent comment from Michael:Please use this code"
[gem_icon centered="1" pack="userpack" size="large" icon_userpack="e622" color="#ffffff"]
var ready = (callback) => {
if (document.readyState != "loading") callback(); ...
zzzt
Templete in TheGem ThemeClosed
Activation Problems in TheGem Theme.
Updated December 5, 2019 at 8:35am
2
Most recent comment from Oliver:Hi,
Interested in your theme - TheGem. Before buying, I would like to know all the templates presented in the demo are available for free or require additional payment?
Sure, free. Take a look:
https: ...
cpchealthcare
Social Sharing ImagesClosed
TheGem (WPBakery)
Updated December 5, 2019 at 8:13am
2
Most recent comment from Oliver:Hi,it's already set, check the file:/wp-content/themes/thegem/functions.php
$output .= ''."n";
line 590
infinitemining
Adding TheGemCoin ICO CryptocurrencyClosed
TheGem (WPBakery)
Updated December 5, 2019 at 8:01am
2
Most recent comment from Michael:HI!
The child theme is located in the Child_theme folder, in the archive that you downloaded in the store after the purchase.