Public Tickets
rsilvaporto
Issues with website using The Gem Theme, site is downClosed
TheGem (WPBakery)
Updated April 1, 2019 at 8:49am
2
Most recent comment from Oliver:Hi, Replied in another ticket.
Dave Golden
Installation of One-Page Theme and 500 ErrorClosed
Scalia
Updated March 30, 2019 at 10:59pm
5
Most recent comment from Dave Golden:Ok - So I solved my own problem, finally. LOL I apologize for all of the posts!! You can remove this one, but if you want to keep it for other users: I disabled all of my plug-ins and slowly re-enable ...
MemeV2
"Rate My Post" PluginClosed
TheGem (WPBakery)
Updated March 30, 2019 at 7:40am
4
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/content-page.phpline 85
robertstojkov
Product thumbnail imageClosed
TheGem (WPBakery)
Updated March 30, 2019 at 7:21am
2
Most recent comment from Oliver:HI,pls. provide the wp-admin and FTP access.
direggio
Changing box around menu selectionClosed
TheGem (WPBakery)
Updated March 29, 2019 at 10:47am
7
Most recent comment from goodipt:Sent on a PRIVATE TICKET #1953875
Hulk Chen
WPBakery isn't compatibleClosed
TheGem (WPBakery)
Updated March 29, 2019 at 10:11am
6
Most recent comment from Oliver:Replied in another ticket.
Perret
Cryptocurrency & ICO LandingClosed
TheGem (WPBakery)
Updated March 29, 2019 at 8:09am
2
Most recent comment from Oliver:Hi,Sorry for delay, for some reason your ticket wasn't marked as Needs Response, seems like some concoction problems during the ticket submitting. pls. take a look:
shettyvamshi
I am unable to import the pagesClosed
TheGem (WPBakery)
Updated March 29, 2019 at 6:55am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
creoadmin
URGENT Undefined Errors after theme updateClosed
TheGem (WPBakery)
Updated March 29, 2019 at 6:27am
6
Most recent comment from Oliver:Hi,The problem that you updated theme and didn't updated gem elements plugin. Just update the plugin and everything will be ok.
blackhawkdm
Adding File TypesClosed
Scalia
Updated March 28, 2019 at 2:52pm
4
Most recent comment from Oliver:Hi,There is simple fix:https://tribulant.com/blog/wordpress/how-to-fix-sorry-this-file-type-is-not-permitted-for-security-reasons/
thomasverdi
Portfolio mobile displayClosed
TheGem (WPBakery)
Updated March 28, 2019 at 9:30am
14
Most recent comment from Michael:Welcome!
magentaitsolutions
Mega MenuClosed
Scalia
Updated March 28, 2019 at 7:43am
4
Most recent comment from Oliver:Can you deactivate all the third-party plugins?
dmac
Header Logo and MenuClosed
TheGem (WPBakery)
Updated March 28, 2019 at 7:21am
13
Most recent comment from Oliver:pls. read this:
qqq121
failed to download templateClosed
TheGem (WPBakery)
Updated March 27, 2019 at 7:34am
2
Most recent comment from Oliver:Hi,By downloading the WP Bakery own templates, you are trying to access their premium content (it is not our content), which is available only in a standalone license version of WP Bakery plugin. We h ...
pdeedata
I cant save changes i make on the templateClosed
TheGem (WPBakery)
Updated March 27, 2019 at 7:33am
2
Most recent comment from Oliver:Hi,at first pls. check your php settings:Recommended PHP Settings