Public Tickets
Ahillstead
Animations + lazy loading not workingClosed
TheGem (WPBakery)
Updated April 16, 2019 at 8:05am
2
Most recent comment from Michael:HI!Sorry, I don't see any problems on your site.
s7teva
CategoryClosed
TheGem (WPBakery)
Updated April 16, 2019 at 7:25am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin, FTP access and give me link to the page with the issue.
tecnoprof
hide iconClosed
TheGem (WPBakery)
Updated April 15, 2019 at 1:20pm
2
Most recent comment from Michael:HI!
pls. use following css:
.back-to-shop-button {
display: none !important;
}
RavenFather
Change theGem logo on navbats and menusClosed
TheGem (WPBakery)
Updated April 15, 2019 at 10:00am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#logo
castiian89
Quickfinder editClosed
TheGem (WPBakery)
Updated April 15, 2019 at 9:41am
2
Most recent comment from Michael:HI!Quickfinders are edited here, please read the documentation.https://codex-themes.com/thegem/documentation/#quickfinders
Blockchain88
Hot to choose 1 of 6 designs in this tamplate?Closed
Cryption
Updated April 15, 2019 at 9:37am
2
Most recent comment from Michael:HI!Please watch this video:If you have any questions, ask them to us.
makeeurope
Post template / StylingClosed
TheGem (WPBakery)
Updated April 15, 2019 at 8:59am
2
Most recent comment from Michael:Hi!
You can import these posts in the partial import section.
spiderweb-at-work
Embed Youtube PlaylistClosed
TheGem (WPBakery)
Updated April 15, 2019 at 8:34am
2
Most recent comment from Oliver:Hi,By default we don't have such feature, you can use this plugin:https://wordpress.org/plugins/youtube-playlist-player/
RavenFather
Change page logo from "thegem" logoClosed
TheGem (WPBakery)
Updated April 15, 2019 at 7:22am
3
Most recent comment from Oliver:Hi David, pls. take a look:https://codex-themes.com/thegem/documentation/#logoSaschaEgger Replied in your ticket.
shahchir
Mega Menu in scalia not workingClosed
Scalia
Updated April 12, 2019 at 11:47am
6
Most recent comment from Oliver:You're welcome!
JAMSHEER PALAKKUZHIYIL
SOME AFFECTS NOT WORKINGClosed
TheGem (WPBakery)
Updated April 12, 2019 at 8:16am
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
Elliot Vernon
Custom IconsClosed
TheGem (WPBakery)
Updated April 12, 2019 at 6:07am
2
Most recent comment from Oliver:Hi,Take a look:https://codex-themes.com/thegem/documentation/#adding-your-own-icons
sokkoprinting
SEO - GOOGLE CONSOLE VERYFICATION SITEClosed
TheGem (WPBakery)
Updated April 11, 2019 at 8:16am
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/header.phpAnd put your code before
line 45.
zeppelin
the blog's synopsisClosed
TheGem (WPBakery)
Updated April 10, 2019 at 12:40pm
2
Most recent comment from Michael:HI!Please use Excerpt settings:
Florian
PreloaderClosed
TheGem (WPBakery)
Updated April 9, 2019 at 11:18am
2
Most recent comment from Michael:HI!
pls. use following css:
body #page-preloader {
background-image: URL('your-file.gif');
background-size: cover;
width: 150px;
height: 150px;
border: none;
}