Public Tickets
ashwinbundy
Laptop starts Overheating when visiting websiteClosed
TheGem (WPBakery)
Updated February 18, 2019 at 2:42pm
10
Most recent comment from Oliver:Because of the rendering, there much more elements (stars) on the desktop than on mobile.
chrissutton1983
Sorry, this file type is not permitted for security reasons.Closed
TheGem (WPBakery)
Updated February 18, 2019 at 1:05pm
4
Most recent comment from Oliver:Hi,Take a look here:https://codex-themes.com/thegem/documentation/#adding-your-own-icons
mikrobilgi
Sticky Header PaddingClosed
TheGem (WPBakery)
Updated February 18, 2019 at 11:50am
6
Most recent comment from Oliver:Welcome!
Janetchim
How to change the colour of the anchor tag button?Closed
TheGem (WPBakery)
Updated February 18, 2019 at 9:11am
4
Most recent comment from Michael:Welcome! Have a nice day!
DannyFA
Custom ChangesClosed
TheGem (WPBakery)
Updated February 18, 2019 at 7:33am
2
Most recent comment from Oliver:Hi,
1. We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_ ...
trieuking
Cannot install TheGem Import pluginClosed
TheGem (WPBakery)
Updated February 18, 2019 at 7:03am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
anbudiutama
Footer MenuClosed
TheGem (WPBakery)
Updated February 16, 2019 at 7:05am
4
Most recent comment from Oliver:Welcome!
chrissutton1983
New Plugins not showing in Admin PanelClosed
TheGem (WPBakery)
Updated February 16, 2019 at 9:30pm
2
Most recent comment from chrissutton1983:Hey Gregor,Please disregard my question below.
bluebait
WPML & Page StyleClosed
TheGem (WPBakery)
Updated February 15, 2019 at 1:32pm
11
Most recent comment from Oliver:Welcome!
octavio1361
Page 2 in blog not workingClosed
TheGem (WPBakery)
Updated February 15, 2019 at 7:23am
9
Most recent comment from Oliver:You're welcome!
MARC MARTIN
Child themeClosed
TheGem (WPBakery)
Updated February 14, 2019 at 2:51pm
2
Most recent comment from Oliver:Hi,After the activation child theme you just need to click save in the theme options, to apply your settings in the child.
Ottoalser
It does not work well to edit the pagesClosed
TheGem (WPBakery)
Updated February 14, 2019 at 1:43pm
4
Most recent comment from Oliver:pls. deactivate all the third-party plugin, I see the problem with the fonts.
jjburtons
Demo Content ErrorsClosed
TheGem (WPBakery)
Updated February 14, 2019 at 10:53am
6
Most recent comment from Oliver:FYI. After you remove the plugin there will be tab install plugins in the Appearance.
Muhamad Hamammi
set number of showing project in footerClosed
TheGem (WPBakery)
Updated February 14, 2019 at 8:19am
2
Most recent comment from Oliver:HI,Sorry, without the code changes in the widgets code it's not possible, but you can create the separate set and set the the items you wish to show in the footer.
Devon_West
Installation Not WorkingClosed
TheGem (WPBakery)
Updated February 14, 2019 at 8:18am
4
Most recent comment from Oliver:Hi,You can hide it in the page settings, take a look: