Public Tickets
loveactually
TEMPLATE VIEWClosed
TheGem (WPBakery)
Updated March 12, 2019 at 11:49am
9
Most recent comment from Oliver:Welcome!
Adam Rhodes
Resizing the logo in the headerClosed
TheGem (WPBakery)
Updated March 12, 2019 at 11:43am
2
Most recent comment from Oliver:Hi,You can control the size in the theme options, here:
tecyourhealth
slider importClosed
TheGem (WPBakery)
Updated March 12, 2019 at 7:56am
4
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
Karen
Change footer sizing and dimensionsClosed
TheGem (WPBakery)
Updated March 12, 2019 at 7:44am
4
Most recent comment from Michael:Welcome! Have a nice day!
Ryan Hyndman
Change theme backgroundClosed
TheGem (WPBakery)
Updated March 12, 2019 at 7:40am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
Pablo
Logo not showingClosed
TheGem (WPBakery)
Updated March 12, 2019 at 6:49am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
andalex1
Portfolio Element WPBakery doesn't workClosed
TheGem (WPBakery)
Updated March 11, 2019 at 5:13pm
4
Most recent comment from andalex1:I updated the theme and everything went fine. Thanks.
sokkoprinting
open link in the same tabClosed
TheGem (WPBakery)
Updated March 11, 2019 at 2:35pm
4
Most recent comment from Oliver:Hi,You need to edit:/wp-content/themes/thegem/content-gallery-item.phpand change the line:
Daly
BugClosed
TheGem (WPBakery)
Updated March 11, 2019 at 9:58am
2
Most recent comment from Michael:HI! You can edit Quickfinders here:https://codex-themes.com/thegem/documentation/#quickfinders
Karen
Quickfinder Button ColorClosed
TheGem (WPBakery)
Updated March 9, 2019 at 6:26pm
3
Most recent comment from Karen:Nevermind! It's on the actual quickfinder settings... Found it. Thanks
mminten
Image zoom in PrettyPhotoClosed
TheGem (WPBakery)
Updated March 8, 2019 at 11:25am
2
Most recent comment from Oliver:Hi,Sorry for possible misunderstanding, in order to show zoom in the single image, use our styled images shortcode.
mminten
Change Loading IconClosed
TheGem (WPBakery)
Updated March 8, 2019 at 11:23am
2
Most recent comment from Oliver:HI!
You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;
}
body #page-preloader .page-preloader-spin,
body .block-prel ...
Ashutosh Mahanta
Page speed is very lowClosed
TheGem (WPBakery)
Updated March 8, 2019 at 10:54am
14
Most recent comment from Oliver:Here, https://www.staging.esspl.com/ I see the bunch of errors, try to deactivate cache plugin and check
Adam Rhodes
See other tickets and fix my website immediately.Closed
TheGem (WPBakery)
Updated March 7, 2019 at 10:16am
1
Most recent comment from Adam Rhodes:You have damaged my website and it's costing me money.
Adam Rhodes
Since asking for support the look of my website has changed dramaticallyClosed
TheGem (WPBakery)
Updated March 7, 2019 at 8:33am
2
Most recent comment from Oliver:Hi,replied in about thicket.