Public Tickets
Hassan Abbas
thgem demo not workingClosed
TheGem (WPBakery)
Updated April 22, 2019 at 6:29am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
ccspglobal Roman
theme options page load errorClosed
TheGem (WPBakery)
Updated April 21, 2019 at 5:31am
3
Most recent comment from ccspglobal Roman:I had to clear the cache then the theme options page loaded all good. Please close this ticket.PS TheGem is the best!! Use it with all my clients!!
ojtp89
Formatting Lost post UpdateClosed
TheGem (WPBakery)
Updated April 19, 2019 at 7:59pm
2
Most recent comment from ojtp89: -
velstudio
Laggy scroll on ChromeClosed
TheGem (WPBakery)
Updated April 19, 2019 at 10:40am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access, we'll check.
konstantina4700
cod fees changes for every customer locationClosed
TheGem (WPBakery)
Updated April 19, 2019 at 8:20am
4
Most recent comment from Oliver:Hi,Sorry, it's not the theme interface, you need to contact to the woocommerce support team with this request.
Waqas Waris
Cannot Activate themeClosed
TheGem (WPBakery)
Updated April 18, 2019 at 1:54pm
3
Most recent comment from Waqas Waris:Thanks, I am not using this theme on any o the above mentioned websites. My developer did some testings and consumed the maximum number of limit.
FlexBarker
change urlClosed
TheGem (WPBakery)
Updated April 18, 2019 at 8:13am
2
Most recent comment from Oliver:HI,Sorry?
jcpacelli
WooCommerce Short DescriptionClosed
TheGem (WPBakery)
Updated April 18, 2019 at 8:08am
2
Most recent comment from Oliver:Hi,Code example:
function my_custom_function() {
echo ' test test test ';
}
add_action('thegem_woocommerce_single_product_right', 'my_custom_function', 37);
Add it to ...
ismaeladrian
Footer HTMLClosed
Scalia
Updated April 18, 2019 at 7:35am
28
Most recent comment from Oliver:Hi, Try to deactivate cache plugin and check, I don't see this issue...
nm-team
Creative Light welcome screen is not working on tablets and phonesClosed
TheGem (WPBakery)
Updated April 16, 2019 at 1:58pm
6
Most recent comment from Michael:Other sliders don't use Web GL animations.The delay time of the animation can be configured here.
Orhan POLAT
Breadcrumbs Homepage "Home" replacementClosed
TheGem (WPBakery)
Updated April 16, 2019 at 10:09am
4
Most recent comment from Michael:Welcome! Have a nice day!
Ahillstead
Animations + lazy loading not workingClosed
TheGem (WPBakery)
Updated April 16, 2019 at 8:05am
2
Most recent comment from Michael:HI!Sorry, I don't see any problems on your site.
s7teva
CategoryClosed
TheGem (WPBakery)
Updated April 16, 2019 at 7:25am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin, FTP access and give me link to the page with the issue.
tecnoprof
hide iconClosed
TheGem (WPBakery)
Updated April 15, 2019 at 1:20pm
2
Most recent comment from Michael:HI!
pls. use following css:
.back-to-shop-button {
display: none !important;
}
RavenFather
Change theGem logo on navbats and menusClosed
TheGem (WPBakery)
Updated April 15, 2019 at 10:00am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#logo