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Public Tickets

shettyvamshi I am unable to import the pagesClosed   TheGem (WPBakery)   Updated March 29, 2019 at 6:55am   2 Most recent comment from Oliver:Hi, According the Envato rules you can have only 1 live install on the license.  We allow to have the 1 development copy on the dev sub domain,  so the URL should be dev.sitename.com , also you can ... creoadmin URGENT Undefined Errors after theme updateClosed   TheGem (WPBakery)   Updated March 29, 2019 at 6:27am   6 Most recent comment from Oliver:Hi,The problem that you updated theme and didn't updated gem elements plugin. Just update the plugin and everything will be ok.  blackhawkdm Adding File TypesClosed   Scalia   Updated March 28, 2019 at 2:52pm   4 Most recent comment from Oliver:Hi,There is simple fix:https://tribulant.com/blog/wordpress/how-to-fix-sorry-this-file-type-is-not-permitted-for-security-reasons/ thomasverdi Portfolio mobile displayClosed   TheGem (WPBakery)   Updated March 28, 2019 at 9:30am   14 Most recent comment from Michael:Welcome! magentaitsolutions Mega MenuClosed   Scalia   Updated March 28, 2019 at 7:43am   4 Most recent comment from Oliver:Can you deactivate all the third-party plugins? dmac Header Logo and MenuClosed   TheGem (WPBakery)   Updated March 28, 2019 at 7:21am   13 Most recent comment from Oliver:pls. read this: qqq121 failed to download templateClosed   TheGem (WPBakery)   Updated March 27, 2019 at 7:34am   2 Most recent comment from Oliver:Hi,By downloading the WP Bakery own templates, you are trying to access their premium content (it is not our content), which is available only in a standalone license version of WP Bakery plugin. We h ... pdeedata I cant save changes i make on the templateClosed   TheGem (WPBakery)   Updated March 27, 2019 at 7:33am   2 Most recent comment from Oliver:Hi,at first pls. check your php settings:Recommended PHP Settings Gökhan TOPUZ Removing basket icon on the menuClosed   TheGem (WPBakery)   Updated March 27, 2019 at 7:05am   2 Most recent comment from Gökhan TOPUZ:Hi, I deactiveted WooCommerce plugin and problem solved. digitaltown Intro animationClosed   TheGem (WPBakery)   Updated March 26, 2019 at 1:51pm   2 Most recent comment from Oliver:Hi,Take a look:https://codex-themes.com/thegem/documentation/css/#styling-page-preloader Andalucianexports ColoursClosed   TheGem (WPBakery)   Updated March 26, 2019 at 11:52am   2 Most recent comment from Michael:HI!Unfortunately, these colors can only be changed using the custom CSS.Specify which colors for which elements you need, we will provide you with the necessary code. Katrina Add content to right of logo in headerClosed   TheGem (WPBakery)   Updated March 26, 2019 at 11:27am   2 Most recent comment from Oliver:Hi,Sorry, without the code changes - no, you need to edit:/wp-content/themes/thegem/header.phpit's template, copy this file to the child theme before the editing. Loris The Gem ImportClosed   TheGem (WPBakery)   Updated March 26, 2019 at 10:40am   5 Most recent comment from Oliver:Ok, thank you for letting know Martin social media icon footer color (hover)Closed   TheGem (WPBakery)   Updated March 26, 2019 at 7:29am   2 Most recent comment from Oliver:HI! pls. use following css: #footer-nav .socials-colored a .socials-item-icon { color: #000 !important; } #footer-nav .socials-colored a .socials-item-icon:hover { color: #000 !important; } � ... Martin css social media footer hover colorClosed   TheGem (WPBakery)   Updated March 26, 2019 at 7:28am   2 Most recent comment from Oliver:HI! pls. use following css: #footer-nav .socials-colored a .socials-item-icon { color: #000 !important; } #footer-nav .socials-colored a .socials-item-icon:hover { color: #fff !important; } � ...