Public Tickets
Matias
Updated to 3.8 and now I have problems and bugsClosed
TheGem (WPBakery)
Updated February 8, 2019 at 8:04am
4
Most recent comment from [deleted]:Perhaps you used TheGem theme languages directory (wp-content/themes/thegem/languages) for translation file. Better use wordpress language directory (wp-content/languages/themes) for files. Please c ...
laurinthienes
Credit Card form not loading in some browsersClosed
TheGem (WPBakery)
Updated February 7, 2019 at 1:47pm
2
Most recent comment from laurinthienes:Looks like this was tied to cache and the new optimization section of the theme update. All fixed.
Sepulveda
actuality then gem theme at version 3.8.0Closed
TheGem (WPBakery)
Updated February 7, 2019 at 10:48am
7
Most recent comment from Oliver:You're welcome!
mutenpolo
Problems making UpdatesClosed
TheGem (WPBakery)
Updated February 7, 2019 at 7:30am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
chrissutton1983
Adding a new widget AreaClosed
TheGem (WPBakery)
Updated February 7, 2019 at 7:05am
7
Most recent comment from Oliver:Hi,Yes, via Cpanel or via FTP.
Daniel Tarka
Problems after update theme from ver. 3.7 to 3.8Closed
TheGem (WPBakery)
Updated February 6, 2019 at 12:53pm
12
Most recent comment from Oliver:Feel free to contact us if you need help.
samwebdesigns
failed to activate theme on new websiiteClosed
TheGem (WPBakery)
Updated February 6, 2019 at 8:47am
2
Most recent comment from Oliver:Hi,According the Envato rules you can have only 1 live install on the license. We allow to have the copy dev sub domains, so the URL should be dev.sitename.com also you can have unlimited installs ...
evolutionevercom
How to include a link on "work with us" demo moduleClosed
TheGem (WPBakery)
Updated February 6, 2019 at 8:43am
12
Most recent comment from Oliver:Welcome!
Mirco
custom CSSClosed
TheGem (WPBakery)
Updated February 6, 2019 at 8:12am
14
Most recent comment from Oliver:Welcome!
Timo Müller
Adjustment of Image SizeClosed
TheGem (WPBakery)
Updated February 6, 2019 at 8:09am
2
Most recent comment from Oliver:HI,Yes, here:
function thegem_image_sizes_new($sizes) {
$sizes['thegem-blog-default-large'] = array(500, 500, true);
$sizes['thegem-blog-default-medium'] = array(500, 500, true);
ret ...
allenjoanis
issues after theme updateClosed
TheGem (WPBakery)
Updated February 6, 2019 at 7:31am
2
Most recent comment from Oliver:HI,pls. provide the wp-admin access
JenniferR
Changing height of menu's dropdown itemsClosed
TheGem (WPBakery)
Updated February 5, 2019 at 8:45am
4
Most recent comment from Michael:Welcome! Have a nice day!
bennrichey
pluginsClosed
TheGem (WPBakery)
Updated February 5, 2019 at 8:17am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. ...
Arthur
How can I improve my website's performance?Closed
TheGem (WPBakery)
Updated February 5, 2019 at 6:33am
2
Most recent comment from Oliver:Hi,
pls. wait a bit, in few weeks we'll realize big theme update with the speed optimizations also make tutorial how to make site speed perfect.
JenniferR
Defer Parsing of JavaScript & Failed to Load ResourceClosed
TheGem (WPBakery)
Updated February 5, 2019 at 6:33am
4
Most recent comment from Oliver:You're welcome!