Public Tickets
itisisaysme
Basic Logo SwitchClosed
TheGem (WPBakery)
Updated September 24, 2018 at 6:32am
2
Most recent comment from Oliver:Hi,Pls. take a look:https://codex-themes.com/thegem/documentation/#logo
paul clifton
Icons not showing in editorClosed
TheGem (WPBakery)
Updated September 22, 2018 at 5:32pm
8
Most recent comment from chester_software:I also have the same problem with icons showing as squares in preview (icon selection window). I do not use child theme. How to fix it?
Jill13
Error in variation productsClosed
TheGem (WPBakery)
Updated September 22, 2018 at 8:00am
20
Most recent comment from Jill13:Max, sorry for my late reply.I was on holidays, but I'd like to thank you a lot for your assistance! Enjoy your day,Jill
serrober
images of teamClosed
TheGem (WPBakery)
Updated September 21, 2018 at 3:18pm
16
Most recent comment from Oliver:Did you start regenerate thumbnails plugin?
rosiefaulkner1989
Hamburger menu disappears on mobileClosed
TheGem (WPBakery)
Updated September 21, 2018 at 2:22pm
4
Most recent comment from Oliver:You're welcome!
rosiefaulkner1989
PreloaderClosed
TheGem (WPBakery)
Updated September 21, 2018 at 2:21pm
4
Most recent comment from Michael:Welcome! Have a nice day!
CORONA
Portfolio display on screenClosed
TheGem (WPBakery)
Updated September 21, 2018 at 1:32pm
12
Most recent comment from Oliver:hi,I've checked it's not possible to put 1 image in the center you need to add at least 4 portfolio items.
ottimoto
Smooth scrollingClosed
TheGem (WPBakery)
Updated September 21, 2018 at 10:50am
5
Most recent comment from Oliver:Welcome!
tobias
trying to use slider revolution templates but i am told to enter a purchase codeClosed
TheGem (WPBakery)
Updated September 21, 2018 at 10:10am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
halfpipe07
Where are the List of IconsClosed
TheGem (WPBakery)
Updated September 21, 2018 at 7:07am
2
Most recent comment from Oliver:Hi,Here:YOURURL/wp-content/themes/thegem/fonts/icons-fonts-info.html
Wendy
Footer heightClosed
TheGem (WPBakery)
Updated September 21, 2018 at 6:48am
2
Most recent comment from Michael:HI!Yes, of course, this can be done using custom CSS. Specify exactly how you want to change the footer, we will help you.
Beautylash
The Gem - PagespeedClosed
TheGem (WPBakery)
Updated September 20, 2018 at 12:34pm
2
Most recent comment from Oliver:Hi!
We recommend to use:
W3-total cache plugin, enable page cache browser cache, minifire of CSS and js.
https://tah.wordpress.org/plugins/w3-total-cache/
For optimizing images we recommend to ...
Arshsingh824
themeClosed
TheGem (WPBakery)
Updated September 20, 2018 at 10:53am
41
Most recent comment from Oliver:Welcome!
camilla
gem-quote stylingClosed
TheGem (WPBakery)
Updated September 20, 2018 at 8:44am
10
Most recent comment from Oliver:Hi,No you can install child theme, nothing will be lost, don't forget after the child theme install re-save theme options to apply custom.css file in the new theme. Also about your request, you can ...
chwazo
Changing from capitals to lowercase lettersClosed
TheGem (WPBakery)
Updated September 20, 2018 at 7:18am
5
Most recent comment from Oliver:Sorry, can't say anything without the access, can you set the site to any test hosting?