Public Tickets
Vian4
Plugin errorClosed
TheGem (WPBakery)
Updated December 15, 2018 at 11:40am
2
Most recent comment from Oliver:HI,pls. provide the wp-admin access and add few screenshots with the problem
trucosviajeros
Instagram feed limit number of picturesClosed
TheGem (WPBakery)
Updated December 15, 2018 at 11:31am
2
Most recent comment from Oliver:Hi,Sorry, i our shortcode it's not possible, try to look any other plugin where you can set this setting.
mountainevents
Our Website is downClosed
TheGem (WPBakery)
Updated December 14, 2018 at 7:50am
9
Most recent comment from Oliver:pls. give me link to the page with the issue.
direggio
un-capitalize textClosed
TheGem (WPBakery)
Updated December 14, 2018 at 7:45am
2
Most recent comment from Oliver:Hi,You need to set check box "Disable uppercase font" in the theme options, here:
bobby wilson
custom post type page optionsClosed
TheGem (WPBakery)
Updated December 14, 2018 at 7:43am
2
Most recent comment from Oliver:Hi,You need to edit:/wp-content/themes/thegem/inc/post-types/init.phpline 23:
$post_types = array('post', 'page', 'thegem_pf_item', 'thegem_news', 'product');
and add there your post-type name.
Cecdah
Possible to sort post by nameClosed
TheGem (WPBakery)
Updated December 14, 2018 at 7:39am
4
Most recent comment from Oliver:Hi,Sorry, there are no simple way to overwrite it in the child theme. Here the example of query:
add_action( 'pre_get_posts', 'custom_post_type_order' );
function custom_post_type_order($query){
...
tchot
Demo import is not availableClosed
TheGem (WPBakery)
Updated December 14, 2018 at 5:18am
2
Most recent comment from tchot:woops sorry, it looks like the plugin wasn't installed properly.. please close this ticket. thanks!
Nic
Top Area on MobileClosed
TheGem (WPBakery)
Updated December 13, 2018 at 11:15am
2
Most recent comment from Michael:HI!
pls. use following css:
.top-area .top-area-items .top-area-block {
height: auto !important;
}
legalcalls
Fonts not displaying correctlyClosed
TheGem (WPBakery)
Updated December 13, 2018 at 9:09am
12
Most recent comment from Oliver:Welcome!
Razzak
Activation code useClosed
TheGem (WPBakery)
Updated December 13, 2018 at 7:23am
9
Most recent comment from Oliver:Hi,You can contact us there, you don't need to verify by purchase there.
rmiller
Remove Discussion on PagesClosed
TheGem (WPBakery)
Updated December 13, 2018 at 6:22am
16
Most recent comment from Oliver:Welcome!
highspeak
Search box removeClosed
TheGem (WPBakery)
Updated December 12, 2018 at 1:53pm
2
Most recent comment from Oliver:Hi,pls. give me link to your site.
fabiansato
You have exceeded the max. number of activationsClosed
TheGem (WPBakery)
Updated December 12, 2018 at 12:47pm
6
Most recent comment from Oliver:Hi, you have violated the license agreement and installed TheGem on many websites with the same license. That’s why your activation has been blocked.
Your sites:https://www.secesta.comhttps://www ...
SpencerHeckman
activating mega menuClosed
Scalia
Updated December 12, 2018 at 11:50am
5
Most recent comment from Oliver:Seems like conflict with third-party plugin, can you temporally deactivate all the third-party plugins and check?
ksubilal
Issue related with Plugin UpdationClosed
TheGem (WPBakery)
Updated December 12, 2018 at 11:38am
4
Most recent comment from Oliver:Hi,ok, I've unblocked your license.