Public Tickets
RamAlsaman
LayerSlider product activation was canceled on this siteClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:22am
6
Most recent comment from Oliver:Hi, You try to use a premium feature, which is available only in a standalone license version of LayerSlider. We have included LayerSlider in our theme as a bundled plugin under developer license. Thi ...
kelineal2
Show SKU on Product PageClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:05am
2
Most recent comment from Oliver:Hi,It's already added in the page below the image, can you add screenshot where you need to add it?
AaronFernandes
Logo Not ShowingClosed
Cryption
Updated October 9, 2018 at 1:05pm
10
Most recent comment from Oliver:Hi,You need to upload in the theme options jpg image of the logo, not svg.
Abra V
ActivationClosed
TheGem (WPBakery)
Updated October 9, 2018 at 7:59am
6
Most recent comment from Oliver:if you'll have the activation problems, you can contact us the "activation problems" category, there you don't need to purchase the support.
saltwatercolours
White Borders - Top/Bottom of Revolution SlidersClosed
TheGem (WPBakery)
Updated October 8, 2018 at 3:37pm
15
Most recent comment from saltwatercolours:Looks like we have it! Thank you, Jesus! and Gregor!See attached!
Nikolay Todorov
Woocommerce Category Images are brokenClosed
Scalia
Updated October 8, 2018 at 10:13am
5
Most recent comment from Nikolay Todorov:Thank you.Problem is resolved.
Valeria Becerra
Login IconClosed
TheGem (WPBakery)
Updated October 8, 2018 at 8:09am
4
Most recent comment from Oliver:Hi,1. Yes, like as default theme, theme in attach.2. pls. contact to your hoster and ask him the FTP access to your site.
maria
change portfolio inactive filters text colorClosed
TheGem (WPBakery)
Updated October 8, 2018 at 7:48am
4
Most recent comment from Michael:Welcome!
xiaojean
IconsClosed
TheGem (WPBakery)
Updated October 8, 2018 at 7:44am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
crivillavaz
change the way of post list on category, and default blog pageClosed
TheGem (WPBakery)
Updated October 8, 2018 at 7:39am
4
Most recent comment from Oliver:Hi,The simplest way will be edit template:/wp-content/themes/thegem/gem-templates/blog/content-blog-item-justified.phpand remove there:
maria
footer styleClosed
TheGem (WPBakery)
Updated October 8, 2018 at 6:42am
4
Most recent comment from Michael:Welcome! Have a nice day!
orangelemur
search results layoutClosed
TheGem (WPBakery)
Updated October 5, 2018 at 9:14am
8
Most recent comment from Oliver:Sorry, no, without the code changes it's not possible to make it.
Rob Watt
LayoutsClosed
TheGem (WPBakery)
Updated October 5, 2018 at 7:42am
8
Most recent comment from Oliver:Also you need to find all the images on the page and set https connection, there. Open page in the text mode:https://timewarpza.wpengine.com/wp-admin/post.php?post=15326&action=editAnd change it to ...
hptgn
Event / CalendarClosed
TheGem (WPBakery)
Updated October 4, 2018 at 1:59pm
4
Most recent comment from Oliver:Hi,1. Sorry, I didn't used this plugin before, can't say you anything, my be it will be better to hire freelancer to make events plugin work with your functionality because we don't provide support w ...
Ramakrishna V
Unable to add TemplateClosed
TheGem (WPBakery)
Updated October 4, 2018 at 12:22pm
2
Most recent comment from Oliver:Hi,By downloading the WP Bakery own templates, you are trying to access their premium content (it is not our content), which is available only in a standalone license version of WP Bakery plugin. We h ...