Public Tickets
aleccadell123
Can't make changes to theme options, working locallyClosed
TheGem (WPBakery)
Updated October 12, 2018 at 11:41am
4
Most recent comment from Oliver:Can you set the site to any test hosting?
Celso
I can not see Icons Code, Counter and Counter box element using WPBakeryClosed
Scalia
Updated October 12, 2018 at 8:34am
8
Most recent comment from Oliver:Hi,Sorry for delay, I can't edit files on you FTP:Error: /var/www/html/wp-content/themes/scalia-default-child/style.css: open for write: permission deniedError: File transfer failedBut I see there wro ...
eplmello
setting loading effectClosed
TheGem (WPBakery)
Updated October 11, 2018 at 12:36pm
4
Most recent comment from Oliver:Welcome!
hit2web
Blog Not WorkingClosed
AVXBuilder
Updated October 11, 2018 at 6:33am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
dmccleod75
remove comment sectionClosed
TheGem (WPBakery)
Updated October 10, 2018 at 9:33am
2
Most recent comment from Michael:HI!Please use the following settings:
vsnryfriends
Applying a template to the installed themeClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:33am
2
Most recent comment from Michael:HI!Please read this article:https://codex-themes.com/thegem/documentation/#selecting-homepage
RamAlsaman
LayerSlider product activation was canceled on this siteClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:22am
6
Most recent comment from Oliver:Hi, You try to use a premium feature, which is available only in a standalone license version of LayerSlider. We have included LayerSlider in our theme as a bundled plugin under developer license. Thi ...
kelineal2
Show SKU on Product PageClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:05am
2
Most recent comment from Oliver:Hi,It's already added in the page below the image, can you add screenshot where you need to add it?
AaronFernandes
Logo Not ShowingClosed
Cryption
Updated October 9, 2018 at 1:05pm
10
Most recent comment from Oliver:Hi,You need to upload in the theme options jpg image of the logo, not svg.
Abra V
ActivationClosed
TheGem (WPBakery)
Updated October 9, 2018 at 7:59am
6
Most recent comment from Oliver:if you'll have the activation problems, you can contact us the "activation problems" category, there you don't need to purchase the support.
saltwatercolours
White Borders - Top/Bottom of Revolution SlidersClosed
TheGem (WPBakery)
Updated October 8, 2018 at 3:37pm
15
Most recent comment from saltwatercolours:Looks like we have it! Thank you, Jesus! and Gregor!See attached!
Nikolay Todorov
Woocommerce Category Images are brokenClosed
Scalia
Updated October 8, 2018 at 10:13am
5
Most recent comment from Nikolay Todorov:Thank you.Problem is resolved.
Valeria Becerra
Login IconClosed
TheGem (WPBakery)
Updated October 8, 2018 at 8:09am
4
Most recent comment from Oliver:Hi,1. Yes, like as default theme, theme in attach.2. pls. contact to your hoster and ask him the FTP access to your site.
maria
change portfolio inactive filters text colorClosed
TheGem (WPBakery)
Updated October 8, 2018 at 7:48am
4
Most recent comment from Michael:Welcome!
xiaojean
IconsClosed
TheGem (WPBakery)
Updated October 8, 2018 at 7:44am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access