Public Tickets
Razi Haider
relpy to ticketClosed
TheGem (WPBakery)
Updated September 16, 2018 at 7:10pm
1
Most recent comment from Razi Haider:please relpy to my ticket#1711641
Catutzi
nofollow noopennerClosed
TheGem (WPBakery)
Updated September 14, 2018 at 12:56pm
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/socials-sharing.phpbefore the editing copy this file to the child theme for the safety feature updates.
Carlos Enrique Vargas Aguilar
top area menuClosed
TheGem (WPBakery)
Updated September 14, 2018 at 6:14am
2
Most recent comment from Oliver:Hi!
pls. use following css:
.top-area-menu .nav-menu > li a:before {
opacity: 0;
}
Kim Preece
countdown timeClosed
TheGem (WPBakery)
Updated September 13, 2018 at 2:43pm
6
Most recent comment from Oliver:HI!
pls. use following css:
.countdown-item.count-2, .countdown-item.count-3, .countdown-item.count-4 {
display: none;
}
.countdown-style-6 .countdown-item.count-1 .item-title, .countdown-s ...
lbyleveld
Author image displayClosed
TheGem (WPBakery)
Updated September 12, 2018 at 1:25pm
4
Most recent comment from Oliver:Hi,Pls. provide the FTP access and install child theme
mistique76
Product quantity update using +/- buttonsClosed
Scalia
Updated September 11, 2018 at 9:30pm
11
Most recent comment from mistique76:Hi Max,You actually made the change on the development site (from previous tickets). I have migrated the site to the production domain few days ago. I transfered the .js file to the production site af ...
Soham
reduce size of product galleryClosed
TheGem (WPBakery)
Updated September 11, 2018 at 11:20am
4
Most recent comment from Oliver:Welcome!
Catutzi
Update themeClosed
TheGem (WPBakery)
Updated September 11, 2018 at 7:47am
2
Most recent comment from Oliver:Hi,If you didn't add changes in the parent theme source code, nothing will be lost, pls. take a look:
brendanrien
WHY WONT YOU HELP ME? HELLO?!Closed
TheGem (WPBakery)
Updated September 11, 2018 at 5:16am
3
Most recent comment from brendanrien:fixed it. close this. answer next time. thx
brendanrien
SUPPORT!Closed
TheGem (WPBakery)
Updated September 11, 2018 at 5:16am
4
Most recent comment from brendanrien:fixed it. close this. answer next time. thx
Momo Konoplja
The theme can not be installed properly.Closed
TheGem (WPBakery)
Updated September 10, 2018 at 2:51pm
19
Most recent comment from Oliver:Set home page you can in the reading settings:https://easywpguide.com/wordpress-manual/settings/reading/
Anil
issue in themeClosed
TheGem (WPBakery)
Updated September 10, 2018 at 1:43pm
6
Most recent comment from Sergio:Hi,you have problems with server (screen 2556), pls. contact your hosting support team.They shall also check:Recommended PHP Settings
yogesh8495
Changes from Wordpress backend are not reflectingClosed
TheGem (WPBakery)
Updated September 10, 2018 at 1:12pm
6
Most recent comment from Sergio:HI, the problem in this code (screen 2554) , pls. remove it
Storeseeker
preview and pages don't workClosed
TheGem (WPBakery)
Updated September 10, 2018 at 12:46pm
4
Most recent comment from Sergio:Hi,sorry , but I don't see any problems with the portfolio (screen 2552)
kommunikation_2016
Adobe CC - Typekit FontsClosed
TheGem (WPBakery)
Updated September 10, 2018 at 9:45am
4
Most recent comment from Oliver:Hi,It's will not be in the menu, you need to apply it to the fonts via the css.