Public Tickets
jpsarmento
edit Bottom areaClosed
TheGem(Elementor)
Updated December 8, 2023 at 10:04am
2
Most recent comment from Michael:Hi,You need to edit the Custom Footer template.https://docs.codex-themes.com/article/211-activating-footer-template
Sky
WoocommerceClosed
TheGem - Feature Request
Updated December 8, 2023 at 10:02am
2
Most recent comment from Michael:Hi,Sorry, I don't know what you are talking about, the ticket is open and awaiting your response. https://codexthemes.ticksy.com/ticket/3536309
Prakash
Font not matchClosed
TheGem - Feature Request
Updated December 7, 2023 at 8:40am
2
Most recent comment from Michael:Hi,The child theme is not set up correctly.
Radvan
The portfolio grid is not displayedClosed
TheGem(Elementor)
Updated December 5, 2023 at 11:06am
2
Most recent comment from Michael:Hi,Please remove those portfolio elements completely and try again.
guyrotty
Most popular
TheGem(Elementor)
Updated December 4, 2023 at 2:01pm
6
Most recent comment from guyrotty:Hi, thanks for your answer.The count field on post level is not 'crucial' for me, but let me say 'kind of important' to have the possibility to sort posts on views. Would be very ...
Daniel Mitroi
Unregister domain from themeClosed
Activation Problems in TheGem Theme.
Updated December 4, 2023 at 8:34am
2
Most recent comment from Michael:Hi,You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager
simonegardella
MenuClosed
TheGem (WPBakery)
Updated December 4, 2023 at 8:30am
4
Most recent comment from Michael:Hi,You can simply import this demo site to your website and all these features will be available to you.
simonegardella
product updateClosed
TheGem (WPBakery)
Updated December 4, 2023 at 8:27am
4
Most recent comment from Michael:Hi,To resolve this issue, please contact Woocommerce plugin support.https://wordpress.org/support/plugin/woocommerce/
alnawajha
api easy formsClosed
TheGem(Elementor)
Updated December 4, 2023 at 8:11am
4
Most recent comment from Michael:You need to register on the site and get your own API key.https://login.mailchimp.com/signup/
nadiapianello
duplicate post or page or portfolioClosed
TheGem(Elementor)
Updated December 2, 2023 at 6:54am
2
Most recent comment from Oliver:Hi, we would recommend to use this plugin https://en-gb.wordpress.org/plugins/duplicate-post/
ikenna4
Logo not showing on desktop and mobileClosed
Cryption
Updated December 1, 2023 at 3:46pm
2
Most recent comment from Michael:Hi,1) Sorry, I don't see this problem:2) What kind of changes are we talking about? Please give a concrete example.
Ben
Header video slow loadClosed
TheGem(Elementor)
Updated December 1, 2023 at 8:43am
2
Most recent comment from Michael:Hi,Your page loads all media elements at once when the page loads, which is why the page takes so long to load.Try using the theme's built-in optimization to get started
Belinda
PHP errorsClosed
TheGem(Elementor)
Updated November 30, 2023 at 10:57am
4
Most recent comment from Michael:I can't connect to your FTP at the moment.
jordanwhite22
Front page is out of wackClosed
TheGem(Elementor)
Updated November 30, 2023 at 8:34am
2
Most recent comment from Michael:Hi,please edit this setting:
Matthew Griffin
border colour for youtube blockClosed
TheGem (WPBakery)
Updated November 28, 2023 at 8:03am
4
Most recent comment from Michael:Fixed.