Public Tickets
Matthew Griffin
CSS AnitmationsClosed
TheGem (WPBakery)
Updated December 31, 2023 at 9:41am
2
Most recent comment from Oliver:Hi Matthew, kindly share the link to the page where we can see your columns setup and provide your wp-admin access details in the private message, thank you.
boumdesign
MEGA MENUClosed
TheGem (WPBakery)
Updated December 30, 2023 at 7:16am
5
Most recent comment from Oliver:You are welcome!
Maytar
need to change the menu background color for red instead green ononepage scroller tooltipClosed
TheGem(Elementor)
Updated January 2, 2024 at 7:05pm
2
Most recent comment from Maytar:disregard this ticket, they choose another design.thank you Happy New Year
Uschi Kaiser
Template not up to dateClosed
TheGem (WPBakery)
Updated December 27, 2023 at 8:05am
4
Most recent comment from Michael:Try just temporarily deleting this file from the child theme (making a copy of it beforehand).After that, check your site to see if everything is working correctly.
emism
translation of certain labelsClosed
TheGem (WPBakery)
Updated December 25, 2023 at 1:48pm
2
Most recent comment from Oliver:Hi, you can change it in Theme Options - WooCommerce - Elements Styles: /wp-admin/admin.php?page=thegem-theme-options#/woocommerce/product-styleshttps://prnt.sc/tZ5x2NNSu1rl
Jana
H1-Text Appearance AdjustmentClosed
TheGem (WPBakery)
Updated December 22, 2023 at 11:28am
4
Most recent comment from Michael:In the element settings, you can specify which tag you want to use.
ciociarostore
no more products of woocommerce in home pageClosed
TheGem(Elementor)
Updated December 22, 2023 at 9:46am
4
Most recent comment from Michael:Did you modify the code in the theme files? If not, all settings will remain in their places.
Jana
Slider buttons on mobileClosed
TheGem (WPBakery)
Updated December 22, 2023 at 9:19am
2
Most recent comment from Michael:Hi,There is no such feature in the theme in this portfolio layout.
ulissesdias
Missing DemoClosed
TheGem(Elementor)
Updated December 22, 2023 at 8:56am
2
Most recent comment from Michael:Hi,You can find this demo site in the 'Landing' section:
wadeo
Activation FailedClosed
TheGem(Elementor)
Updated December 20, 2023 at 9:51am
2
Most recent comment from Michael:Hi,
Seems like your server is blocking requests from our, please contact your hoster and ask him to disable firewall for democontent.codex-themes.com (ip:213.227.135.142).
Jana
No Index SClosed
TheGem (WPBakery)
Updated December 19, 2023 at 9:19am
4
Most recent comment from Michael:You're welcome!Have a nice day!
csiscommunications
Grid Builder Custom ButtonsClosed
TheGem (WPBakery)
Updated December 19, 2023 at 8:41am
6
Most recent comment from Michael:You're welcome!Have a nice day!
karisematos
Problems editing themeClosed
TheGem(Elementor)
Updated December 19, 2023 at 8:25am
2
Most recent comment from Michael:Hi,To reduce this indentation, you need to edit this setting.https://qualitec-qe.com.br/novosite/wp-admin/admin.php?page=thegem-theme-options#/general/theme-layoutProblems after saving theme options a ...
4michaelbrooks
Uninstalling TheGemClosed
TheGem(Elementor)
Updated December 18, 2023 at 8:59am
4
Most recent comment from Michael:If you want to disconnect the purchase code from your site, remove the theme from your site and disable the purchase code in the license manager.
jaywieczorek
Alternate Page and Post Background ColorClosed
TheGem(Elementor)
Updated December 15, 2023 at 8:15am
2
Most recent comment from Michael:Hi,please use this setting: