Public Tickets
wadeo
Activation FailedClosed
TheGem(Elementor)
Updated December 20, 2023 at 9:51am
2
Most recent comment from Michael:Hi,
Seems like your server is blocking requests from our, please contact your hoster and ask him to disable firewall for democontent.codex-themes.com (ip:213.227.135.142).
Jana
No Index SClosed
TheGem (WPBakery)
Updated December 19, 2023 at 9:19am
4
Most recent comment from Michael:You're welcome!Have a nice day!
csiscommunications
Grid Builder Custom ButtonsClosed
TheGem (WPBakery)
Updated December 19, 2023 at 8:41am
6
Most recent comment from Michael:You're welcome!Have a nice day!
karisematos
Problems editing themeClosed
TheGem(Elementor)
Updated December 19, 2023 at 8:25am
2
Most recent comment from Michael:Hi,To reduce this indentation, you need to edit this setting.https://qualitec-qe.com.br/novosite/wp-admin/admin.php?page=thegem-theme-options#/general/theme-layoutProblems after saving theme options a ...
4michaelbrooks
Uninstalling TheGemClosed
TheGem(Elementor)
Updated December 18, 2023 at 8:59am
4
Most recent comment from Michael:If you want to disconnect the purchase code from your site, remove the theme from your site and disable the purchase code in the license manager.
jaywieczorek
Alternate Page and Post Background ColorClosed
TheGem(Elementor)
Updated December 15, 2023 at 8:15am
2
Most recent comment from Michael:Hi,please use this setting:
elkmarketing
Sticky Menu Stopped WorkingClosed
TheGem(Elementor)
Updated December 15, 2023 at 7:51am
12
Most recent comment from Michael:You're welcome!Have a nice day!
MR253
Change domain registrationClosed
TheGem (WPBakery)
Updated December 15, 2023 at 7:09am
2
Most recent comment from Michael:Hi, You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager
lianagiuliani
Option customizationClosed
TheGem(Elementor)
Updated December 14, 2023 at 11:51am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Jana
Top MarginClosed
TheGem (WPBakery)
Updated December 14, 2023 at 9:35am
2
Most recent comment from Michael:Hi,Please use this setting:
Matthew Griffin
hover box heightClosed
TheGem (WPBakery)
Updated December 14, 2023 at 7:01am
6
Most recent comment from Michael:You're welcome!Have a nice day!
frg004
Hide some social networkClosed
TheGem (WPBakery)
Updated December 13, 2023 at 3:00pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
jamiegascoigne
AnimationsClosed
TheGem(Elementor)
Updated December 13, 2023 at 10:29am
2
Most recent comment from Michael:Hi,Unfortunately, there is no such opportunity.
Todd Slaughter
Error in DocumentationClosed
TheGem(Elementor)
Updated December 11, 2023 at 11:47am
2
Most recent comment from Michael:Hi,
Thanks for the info. We will try to make changes as soon as possible.
Have a nice day!
Suman
Theme ButClosed
TheGem(Elementor)
Updated December 11, 2023 at 9:46am
2
Most recent comment from Michael:Hi,Error: The username support-dev is not registered on this site. If you are unsure of your username, try your email address instead.