Public Tickets
wellwithlisa
activation keyClosed
TheGem (WPBakery)
Updated March 3, 2024 at 12:01pm
2
Most recent comment from Oliver:Hi, Kindly use TheGem license manager https://license-manager.codex-themes.com/ to manage your licenses and activations. One license is valid for one LIVE website activation. Just login to https:/ ...
Steen Handberg
change sqft to m2Closed
TheGem (WPBakery)
Updated February 29, 2024 at 9:55am
2
Most recent comment from Michael:Hi,I answered this question in this ticket.https://codexthemes.ticksy.com/ticket/3592302/
giuseppedb
Fullpage scrollerClosed
TheGem(Elementor)
Updated February 27, 2024 at 8:11am
2
Most recent comment from Michael:Hi,The type of scrolling depends on Scroll Effect setting.6. Scrolling effect: choose between normal, fixed backgrounds or parallax scroll
Please read the docimentation:https://docs.codex-themes.com/ ...
Tessa Spijker
no dropdown menuClosed
TheGem (WPBakery)
Updated February 27, 2024 at 7:53am
2
Most recent comment from Michael:Hi,you need to disable this setting:
Corina de Castro
Modal PopupClosed
TheGem (WPBakery)
Updated March 27, 2024 at 12:58pm
7
Most recent comment from Michael:Hi,Sorry, I misled you. You can realize your idea using Advanced Custom Fields (ACF) plugin.You need to use the Custom Fields element.Please use these settings:
Thomas
personnalisation diaporamaClosed
TheGem (WPBakery)
Updated February 26, 2024 at 7:33am
2
Most recent comment from Michael:HI,
Please provide the wp-admin access. We will try to help you.
kirillvlkv
RefundClosed
TheGem(Elementor)
Updated February 25, 2024 at 1:03am
1
Most recent comment from kirillvlkv:nvm
Uschi Kaiser
Logos not shown in BackendClosed
TheGem (WPBakery)
Updated February 24, 2024 at 5:13pm
3
Most recent comment from Oliver:Hi Uschi, Thank you for letting us know!
Mike
GutenbergClosed
TheGem - Feature Request
Updated February 23, 2024 at 9:45am
3
Most recent comment from Mike:Yes or only new demos :)
wilsdesign
WP Bakery Build Transfer to Elementor?Closed
TheGem (WPBakery)
Updated February 23, 2024 at 8:44am
2
Most recent comment from Oliver:Hi, Unfortunately it is not possible as WPBakery and Elementor are completely different page builders. There are no tools or plugins which help to transfer the WPBakery content into Elementor per one ...
Mónica
Footer missing after updatingClosed
TheGem (WPBakery)
Updated February 23, 2024 at 7:28am
8
Most recent comment from Michael:So you did something wrong on your test site, if the same child theme works correctly on the main site. Check what versions of the theme and plugins you are using. Sorry, we can't check all the ...
Tessa Spijker
Page builder is not workingClosed
TheGem (WPBakery)
Updated February 22, 2024 at 2:58pm
5
Most recent comment from Michael:Try using Google Chrome.
bigashish
Purchase Code IssuesClosed
TheGem(Elementor)
Updated February 22, 2024 at 11:15am
6
Most recent comment from Michael:You're welcome!Have a nice day!
xplorew4
gutenberg style issueClosed
TheGem(Elementor)
Updated February 22, 2024 at 9:47am
6
Most recent comment from Michael:Sorry, I don't see any problems:https://ibionext.com/wp-admin/post-new.php
Eliora
set URLClosed
TheGem(Elementor)
Updated February 21, 2024 at 11:43am
6
Most recent comment from Michael:We recommend updating the theme manually.