Public Tickets
Radvan
The portfolio grid is not displayedClosed
TheGem(Elementor)
Updated December 5, 2023 at 11:06am
2
Most recent comment from Michael:Hi,Please remove those portfolio elements completely and try again.
guyrotty
Most popular
TheGem(Elementor)
Updated December 4, 2023 at 2:01pm
6
Most recent comment from guyrotty:Hi, thanks for your answer.The count field on post level is not 'crucial' for me, but let me say 'kind of important' to have the possibility to sort posts on views. Would be very ...
Daniel Mitroi
Unregister domain from themeClosed
Activation Problems in TheGem Theme.
Updated December 4, 2023 at 8:34am
2
Most recent comment from Michael:Hi,You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager
simonegardella
MenuClosed
TheGem (WPBakery)
Updated December 4, 2023 at 8:30am
4
Most recent comment from Michael:Hi,You can simply import this demo site to your website and all these features will be available to you.
simonegardella
product updateClosed
TheGem (WPBakery)
Updated December 4, 2023 at 8:27am
4
Most recent comment from Michael:Hi,To resolve this issue, please contact Woocommerce plugin support.https://wordpress.org/support/plugin/woocommerce/
alnawajha
api easy formsClosed
TheGem(Elementor)
Updated December 4, 2023 at 8:11am
4
Most recent comment from Michael:You need to register on the site and get your own API key.https://login.mailchimp.com/signup/
nadiapianello
duplicate post or page or portfolioClosed
TheGem(Elementor)
Updated December 2, 2023 at 6:54am
2
Most recent comment from Oliver:Hi, we would recommend to use this plugin https://en-gb.wordpress.org/plugins/duplicate-post/
ikenna4
Logo not showing on desktop and mobileClosed
Cryption
Updated December 1, 2023 at 3:46pm
2
Most recent comment from Michael:Hi,1) Sorry, I don't see this problem:2) What kind of changes are we talking about? Please give a concrete example.
Ben
Header video slow loadClosed
TheGem(Elementor)
Updated December 1, 2023 at 8:43am
2
Most recent comment from Michael:Hi,Your page loads all media elements at once when the page loads, which is why the page takes so long to load.Try using the theme's built-in optimization to get started
Belinda
PHP errorsClosed
TheGem(Elementor)
Updated November 30, 2023 at 10:57am
4
Most recent comment from Michael:I can't connect to your FTP at the moment.
jordanwhite22
Front page is out of wackClosed
TheGem(Elementor)
Updated November 30, 2023 at 8:34am
2
Most recent comment from Michael:Hi,please edit this setting:
Matthew Griffin
border colour for youtube blockClosed
TheGem (WPBakery)
Updated November 28, 2023 at 8:03am
4
Most recent comment from Michael:Fixed.
hyperghahve
font sizeClosed
TheGem(Elementor)
Updated November 27, 2023 at 8:30am
2
Most recent comment from Michael:Hi,
Unfortunately by default the theme doesn't have this option. But you can use the custom CSS to set the font size you want.
For example:
body h1,
body .title-h1,
body .gem-style-text.title- ...
frg004
Post grid Layout NameClosed
TheGem (WPBakery)
Updated November 24, 2023 at 1:52pm
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Han Hoa
Header BuilderClosed
TheGem(Elementor)
Updated November 24, 2023 at 11:38am
6
Most recent comment from Michael:You're welcome!Have a nice day!