Public Tickets
Theorian Cranley
Smooth scroll to anchor, wrong locationClosed
TheGem(Elementor)
Updated September 16, 2023 at 8:34am
2
Most recent comment from Oliver:Hi, kindly provide the URL where we can try to recreate this behavior. Also please share your wp-admin access details in the private message. Thank you.
Erica
Featured Images on posts not showing upClosed
TheGem (WPBakery)
Updated September 16, 2023 at 8:27am
4
Most recent comment from Oliver:Hi Erica, you are most welcome!
mary-anns2
Quickfinder helpClosed
TheGem (WPBakery)
Updated September 15, 2023 at 12:41pm
2
Most recent comment from Oliver:Hi, kindly check this documentation https://docs.codex-themes.com/category/128-quickfinders-wpbakery
iDigital3
Elementor doesn't workClosed
TheGem(Elementor)
Updated September 15, 2023 at 6:07am
4
Most recent comment from Oliver:Hi Linda, you are very welcome!
Winston
How to remove the featured image altogetherClosed
TheGem(Elementor)
Updated September 15, 2023 at 6:04am
2
Most recent comment from Oliver:Hi, looks like this is a preview of the single post template? You need to edit this template in Elementor and simply remove this "Featured Image" widget https://docs.codex-themes.com/article/216-sing ...
Howser
Pre-ordersClosed
TheGem(Elementor)
Updated September 14, 2023 at 1:01pm
4
Most recent comment from Oliver:Hi, sorry for the delay. I would recommend to use this plugin https://en-gb.wordpress.org/plugins/woocommerce-checkout-manager/ to include custom fields in the checkout form. You can include the " ...
psycray
Optimized DOM OutputClosed
TheGem(Elementor)
Updated September 14, 2023 at 9:11am
2
Most recent comment from Sergio:Hi,Yes this setting is incompatible with TheGem. We use an old html layout of elementor sections and columns because it is better for the theme appearance.
ednadurango1
post templatesClosed
TheGem (WPBakery)
Updated September 13, 2023 at 1:56pm
3
Most recent comment from Oliver:Also, kindly check this documentation https://docs.codex-themes.com/category/186-single-post-builder
morkovu
Photos from woocomerce products image cut instead of displaying full imageClosed
TheGem (WPBakery)
Updated September 13, 2023 at 12:19pm
2
Most recent comment from Oliver:Hi, kindly provide your wp-admin access details and the direct link to the page where we can see this - please use a private message in this ticket to share the details.
Ataol Oray
I have one active website with the theme cant I use for the second websiteClosed
TheGem (WPBakery)
Updated September 12, 2023 at 7:23pm
2
Most recent comment from Oliver:Hi, one license is valid for one live website, kindly check https://docs.codex-themes.com/article/295-license-terms . If you wish to use TheGem for the additional project you would need to purchase ...
rakishflycrew
Conducting changes to an exiting themeClosed
Activation Problems in TheGem Theme.
Updated September 11, 2023 at 3:57pm
2
Most recent comment from Oliver:Hi, as I can see at the moment you have installed TheGem WPBakery theme version, but you try to edit it with Elementor or Visual Composer. Kindly note: all these page builder - Elementor, Visual Comp ...
Tuckernator
Font not displaying correctlyClosed
TheGem(Elementor)
Updated September 11, 2023 at 8:39am
2
Most recent comment from Oliver:Hi, 1. the typography in TheGem theme is being controlled via Theme Options, kindly check: https://docs.codex-themes.com/article/338-typography . Here you need to set the respective global settings ...
carotag
new versionClosed
TheGem(Elementor)
Updated September 10, 2023 at 8:31am
2
Most recent comment from Oliver:Hi, yes, TheGem is compatible and you can update.
giuseppedb
Impossible to updateClosed
TheGem(Elementor)
Updated September 8, 2023 at 9:25am
5
Most recent comment from Oliver:Hi, thank you for letting us know!
Ismail_miloo
BarClosed
TheGem - Feature Request
Updated September 8, 2023 at 8:28am
2
Most recent comment from Michael:Hi,you can disable the Top Area in the Theme Options. You can find more information in the documentation.https://docs.codex-themes.com/article/335-menu-header