Public Tickets
akimmakako
Theme modificationsClosed
TheGem(Elementor)
Updated September 28, 2023 at 6:09am
6
Most recent comment from Oliver:Hi,You can remove it via the header builder, here:https://www.primaacademie.com/wp-admin/post.php?post=2728&action=elementor
ferarellano87
Duplicated variation comboboxClosed
TheGem(Elementor)
Updated September 28, 2023 at 3:44am
8
Most recent comment from Oliver:You are welcome!
genesistemas
LicenseClosed
TheGem (WPBakery)
Updated September 27, 2023 at 11:20am
2
Most recent comment from Oliver:Hi,
take a look:
https://docs.codex-themes.com/article/295-license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login ...
mavis
design changed to themeClosed
TheGem (WPBakery)
Updated September 27, 2023 at 10:50am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access and make few screenshots to describe the problem?
songsmash
ActivationClosed
Activation Problems in TheGem Theme.
Updated September 26, 2023 at 5:55am
2
Most recent comment from Oliver:Hi,
take a look:
https://docs.codex-themes.com/article/295-license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login ...
Susan Colao
ButtonsClosed
TheGem (WPBakery)
Updated September 25, 2023 at 10:45am
4
Most recent comment from Oliver:You're welcome!
mtechnical
changing loading circle colourClosed
TheGem(Elementor)
Updated September 25, 2023 at 8:53am
2
Most recent comment from Oliver:HI!
You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;
}
body #page-preloader .page-preloader-spin,
body .block-prel ...
aledelpu
column widthClosed
TheGem(Elementor)
Updated September 25, 2023 at 7:01am
4
Most recent comment from Oliver:Hi,Yes, in the section.
mary-anns2
Add Menu ItemClosed
TheGem (WPBakery)
Updated September 24, 2023 at 1:47pm
4
Most recent comment from Oliver:You are welcome!
Haider
Mega Menu is not visible on font endClosed
TheGem(Elementor)
Updated September 24, 2023 at 10:00am
2
Most recent comment from Oliver:Hi, kindly provide your URL and wp-admin access details in the private message so we can check your configuration.
mary-anns2
Importing New Theme PagesClosed
TheGem (WPBakery)
Updated September 23, 2023 at 10:30am
2
Most recent comment from Oliver:Hi, we would need an access to check your configuration. Also, can you please share some screenshots describing what exactly you do and what is happening? In general, to achieve your purpose I would ...
mary-anns2
Menu jump to pointClosed
TheGem (WPBakery)
Updated September 22, 2023 at 8:04am
2
Most recent comment from Oliver:Hi,please take a look:https://docs.codex-themes.com/article/444-one-page-website-thegem-elementor
carotag
GoogleClosed
TheGem(Elementor)
Updated September 22, 2023 at 6:36am
2
Most recent comment from Oliver:Hi,Please take a look:https://www.wpbeginner.com/beginners-guide/how-to-appear-in-google-answer-boxes-with-your-wordpress-site/
Sebastian
outdated woocommerce versionsClosed
TheGem(Elementor)
Updated September 22, 2023 at 6:24am
2
Most recent comment from Oliver:Hi,
For now you can just ignore this notices as it doesn’t have any impact on TheGem and its functionality, everything works fine without any conflicts. The update will be released very soon, we wil ...
Nathan
Issue installing the theme witch css fileClosed
Activation Problems in TheGem Theme.
Updated September 21, 2023 at 8:50am
6
Most recent comment from Oliver:You're welcome!