Public Tickets
WILMA
Editing Social Media SectionClosed
TheGem (WPBakery)
Updated January 10, 2017 at 4:39pm
4
Most recent comment from Oliver:You are welcome!
Naval Kishore Kandpal
Need TheGem theme supportClosed
TheGem (WPBakery)
Updated January 10, 2017 at 4:39pm
2
Most recent comment from Oliver:HI!Sorry, we don't tested gem with this plugin. Pls. be so kind to understand that we can't to check on compatibility with our the tons of the plugins and it's updates.
Brad Felt
Google AnalyticsClosed
TheGem (WPBakery)
Updated January 10, 2017 at 4:18pm
2
Most recent comment from Oliver:HI Brad!
pls. check there are Google Analytics by MonsterInsights plugin in the recommended plugins.
Luke
Mega MenuClosed
TheGem (WPBakery)
Updated January 9, 2017 at 6:30pm
4
Most recent comment from Oliver:You are welcome!
nrayphan
Gap between blocksClosed
TheGem (WPBakery)
Updated January 9, 2017 at 6:07pm
2
Most recent comment from Oliver:HI!Pls. set margin and padding 0 in the last row setting > design options. or use following css:
body .wpb_row {
margin-bottom: 0;
}
BDS
Checkopout Payment confirmation pageClosed
TheGem (WPBakery)
Updated January 9, 2017 at 5:32pm
3
Most recent comment from [deleted]:Hi,This is woocommerce interface. Please check its documentation or contact its support.
BDS
Checkout PageClosed
TheGem (WPBakery)
Updated January 9, 2017 at 5:18pm
2
Most recent comment from [deleted]:Hi,1. You need to install child theme.2.Copy woocommerce/checkout/form-checkout.php from main theme to child and change its code.
Mocmot
Open link in a new tab (footer)Closed
TheGem (WPBakery)
Updated January 9, 2017 at 4:39pm
2
Most recent comment from Oliver:HI! You can add html in the footer.php. (/wp-content/themes/thegem/footer.php)line 53It's template, just copy it to the child theme.
Samet Ozden
Blog's QuestionsClosed
TheGem (WPBakery)
Updated January 9, 2017 at 1:36pm
5
Most recent comment from Samet Ozden:Ok. Thanx. i found it this code is true working
div.post-related-posts {
display: none;
}
whoozben
move and add sectionsClosed
TheGem (WPBakery)
Updated January 9, 2017 at 11:51am
6
Most recent comment from Oliver:HI!Just upload image to the media library and set it's ID.
okeyjr
My Sliders will not load.Closed
TheGem (WPBakery)
Updated January 9, 2017 at 11:38am
2
Most recent comment from Oliver:HI!pls. share the wp-admin access, we'll check.
kreativelement
Using Commas in Line Chart DataClosed
TheGem (WPBakery)
Updated January 9, 2017 at 11:20am
4
Most recent comment from Oliver:Sorry, no. Commas breaks algorithm of the script work.
JOUH
Removing the Search Icon in the menuClosed
TheGem (WPBakery)
Updated January 8, 2017 at 3:02am
7
Most recent comment from JOUH:http://farmbox.ae/but what do want to achieve?
bailtree
Loading unsafe scripts in chrome (SSL website)Closed
TheGem (WPBakery)
Updated January 8, 2017 at 5:00am
2
Most recent comment from bailtree:please close the ticket, I don't have this issue anymore.. thanks
David
broken pluginsClosed
TheGem (WPBakery)
Updated January 7, 2017 at 6:17pm
1
Most recent comment from David:Hello,
I tried uploading the theme but the plugins are broken when i try to import the demo. Thanks