Public Tickets
webpage
visual composer problemClosed
TheGem (WPBakery)
Updated December 7, 2016 at 2:37pm
6
Most recent comment from Oliver:HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements ...
Ricardo
Error after updateClosed
TheGem (WPBakery)
Updated December 7, 2016 at 11:18am
2
Most recent comment from Ricardo:Well, ignore this one. I deleted the plugin and that seems to fixed the problem.
Frank Dellit
Visual ComposerClosed
TheGem (WPBakery)
Updated December 5, 2016 at 7:04pm
3
Most recent comment from Frank Dellit:It works - Thanks a lot for your fast answer!
eddpfn
Update fatal errorClosed
TheGem (WPBakery)
Updated December 5, 2016 at 4:07pm
6
Most recent comment from Oliver:Thank you, you are welcome if you need help.
JOUH
Renamming "Size guide"Closed
TheGem (WPBakery)
Updated December 5, 2016 at 2:38pm
4
Most recent comment from Oliver:You can translate it:1. Take file languages/thegem.pot from theme directory .
2. Open file with Poedit software.
3. Translate necessary strings to your language (francian).
4. In software open Ca ...
piyushelwpc
Ajax to add product on cartClosed
TheGem (WPBakery)
Updated December 5, 2016 at 1:48pm
6
Most recent comment from [deleted]:I can't enter to your site now for inspecting your problem. Site displays 500 error.
Ashish dhama
FaviconClosed
TheGem (WPBakery)
Updated December 5, 2016 at 1:48pm
2
Most recent comment from Oliver:HI!
You can change favicon in Appearance -> Customize -> Site Identity -> Site Icon.
bander234
Visual Composer UpdateClosed
TheGem (WPBakery)
Updated December 5, 2016 at 1:47pm
2
Most recent comment from Oliver:HI!You don't need to activate visual composer. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ...
harydas
icons hoverClosed
TheGem (WPBakery)
Updated December 5, 2016 at 1:09pm
2
Most recent comment from Oliver:HI!
You need to add link in the quckfinder item settings.pls. check:http://codex-themes.com/thegem/documentation/#quickfinders
elreynoso
Site crashed with theme updateClosed
TheGem (WPBakery)
Updated December 3, 2016 at 6:23pm
3
Most recent comment from [deleted]:There was conflict of TheGem element plugin ver. 1.3.0 and Visual Composer plugin ver. 5.0. Therefore we have uploaded TheGem elements plugin and TheGem theme release a week before we uploaded VC plug ...
Jody
Icons not rendering correctlyClosed
TheGem (WPBakery)
Updated December 3, 2016 at 6:05pm
3
Most recent comment from [deleted]:Hi,Please show me page with your problem.
thalion-media
not good for SEOClosed
TheGem (WPBakery)
Updated December 3, 2016 at 12:16am
3
Most recent comment from jasonrae:I am following this :) SEO is why I got this theme because the last developer did not pay attention to the small things. So interested in following this post and getting the answer. Thanks
hwadham
Portfolio slugClosed
TheGem (WPBakery)
Updated December 2, 2016 at 1:08pm
2
Most recent comment from Oliver:HI!
You can change slug in the
wp-content/plugins/thegem-elements/inc/post-types/portfolios.php
line 31
'rewrite' => array('slug' => 'portfolios', 'with_front' => false),
After changing slu ...
Ashish dhama
Custom Icon packClosed
TheGem (WPBakery)
Updated December 1, 2016 at 6:26pm
4
Most recent comment from [deleted]:We use https://icomoon.io/ site for generating iconpack font.
bander234
QuickfinderClosed
TheGem (WPBakery)
Updated December 1, 2016 at 12:10pm
2
Most recent comment from Oliver:HI!Goggle will not index this pages. In the post types quickfinder, clients, teams, galleries pages for items don't exist.