Public Tickets
Alicja
attach_image missing SVG filesClosed
TheGem (WPBakery)
Updated December 13, 2016 at 1:34pm
3
Most recent comment from Alicja:Thank you for answer, unfortunately both solutions are not good in my case since I need to use SVG icons and also enable posibility for non-tech people in our company to upload own icons (icon font ma ...
greatgreens
Disable layerslider on mobile phoneClosed
Scalia
Updated December 13, 2016 at 11:47am
2
Most recent comment from Oliver:HI!The most simply way is to control showing of the blocks in column responsive settings.You can show one column for desktop and hide it for mobile in another column do the opposite.pls. check attac ...
Sergey
There is no option to import demo templateClosed
TheGem (WPBakery)
Updated December 12, 2016 at 5:08pm
4
Most recent comment from Oliver:You need to import Agencies. (Attach)
pascalcz
Wordpress Version 4.7Closed
TheGem (WPBakery)
Updated December 12, 2016 at 2:58pm
2
Most recent comment from Oliver:HI!There no any problems, you can update it.
roysom
Site not working. After Update of Visual COmposerClosed
TheGem (WPBakery)
Updated December 10, 2016 at 3:13am
4
Most recent comment from treasureseason:nevermind, I found it!
greatgreens
can not update layersliderClosed
Scalia
Updated December 9, 2016 at 12:00pm
2
Most recent comment from [deleted]:We upload new plugin version on our server asap.
Frank Dellit
FooterClosed
TheGem (WPBakery)
Updated December 9, 2016 at 10:56am
2
Most recent comment from Oliver:HI!
1. Pls. use shortcode [gem_link href="http://codex-themes.com/thegem/" text="CodexThemes"]
For adding link.
2. Please follow instruction:
1. Take file languages/thegem.pot from theme direc ...
Christoffer Larsen
Fatal error:Closed
TheGem (WPBakery)
Updated December 8, 2016 at 8:33pm
2
Most recent comment from Christoffer Larsen:Fixed it.
Voldemaras
Tables are not responsiveClosed
TheGem (WPBakery)
Updated December 8, 2016 at 7:02pm
4
Most recent comment from Oliver:Hi, please be so kind to understand the principle of responsive in this situation. We need to make the table not depending on any width. As you know, there are a lot of mobiles with a small screen wid ...
sonm
How to work with fonts?Closed
TheGem (WPBakery)
Updated December 8, 2016 at 6:54pm
5
Most recent comment from [deleted]:Please create new ticket with your problem.
Gloria Viganò
Yoast SEO not compatibleClosed
TheGem (WPBakery)
Updated December 8, 2016 at 3:05pm
10
Most recent comment from Gloria Viganò:Thanks for your help I will try to contact the host back!
danielatak
Video header on mobileClosed
TheGem (WPBakery)
Updated December 8, 2016 at 2:30pm
4
Most recent comment from Oliver:At first, this is done for reasons of economy of the traffic.Second, on mobile you can't start video until tap finger at him (there no controls in video BG) and video hidden by overlay.
kathleen brown
sticky headerClosed
TheGem (WPBakery)
Updated December 8, 2016 at 12:20pm
6
Most recent comment from Oliver:HI!Sorry, I can't reproduce this issue.
Guillaume
link of the logoClosed
TheGem (WPBakery)
Updated December 7, 2016 at 6:17pm
3
Most recent comment from Guillaume:TKS a lot !
Junghoon Soong
Add a language switcher at top areaClosed
TheGem (WPBakery)
Updated December 7, 2016 at 4:33pm
2
Most recent comment from [deleted]:Try to include switcher to menu and display it in top area. Or change top area template.