Public Tickets
netzwerk-n
Dynamic Counter with [shortcode]Closed
Scalia
Updated October 31, 2016 at 12:26pm
2
Most recent comment from Oliver:Hi!Sorry, by default it's not possible.Pls. be so kind to understand, that our support covers only the default theme as it is. We would be glad to help you and assist you in resolving your issues, ho ...
ndduong
How can I customize css for wider logoClosed
TheGem (WPBakery)
Updated October 31, 2016 at 12:06pm
2
Most recent comment from Oliver:HI!
pls. use following code:
For adding retina image to the footer. (You can add it to widget text)
umrooo
Getting an ErrorClosed
TheGem (WPBakery)
Updated October 31, 2016 at 11:50am
2
Most recent comment from Oliver:HI!Did you install latest version of visual composer from our repository?
elreynoso
remove searchClosed
TheGem (WPBakery)
Updated October 31, 2016 at 11:35am
2
Most recent comment from Oliver:HI!
pls. use following css:
li.menu-item.menu-item-search {
display: none !important;
}
or in the TheGem child theme add next code to functions.php fi ...
Legalconceptkrk
BreadcrumbsClosed
TheGem (WPBakery)
Updated October 28, 2016 at 12:42pm
2
Most recent comment from Oliver:HI!
pls. use following css:
.breadcrumbs {
display: none !important;
}
hamidkashef
TheGem server problemClosed
TheGem (WPBakery)
Updated October 28, 2016 at 12:00pm
4
Most recent comment from Oliver:Patrick, Pls. share the wp-admin access in the new private ticket, we'll check it asap.
castco
Logo in HeaderClosed
TheGem (WPBakery)
Updated October 28, 2016 at 11:12am
2
Most recent comment from Oliver:HI!pls. Add menu or add small logo. and check setting " Disable Fixed Header" it must be unchecked.
Jimmy
Weight WebClosed
TheGem (WPBakery)
Updated October 28, 2016 at 11:07am
2
Most recent comment from Oliver:HI!
After full import gem weight about 1500 MB (It's media base)
There theme weight 10 MB.
direggio
search icon in menuClosed
TheGem (WPBakery)
Updated October 28, 2016 at 11:06am
2
Most recent comment from Oliver:HI!
pls. use following css:
li.menu-item.menu-item-search {
display: none !important;
}
BDS
hamburger menuClosed
TheGem (WPBakery)
Updated October 27, 2016 at 2:55pm
4
Most recent comment from Oliver:The most simply way is to add it after menu in the haeder.php/wp-content/themes/thegem/header.phpor check functions.php line 1877
Kate
How do I disable Nivo Slider on Mobile devices? Closed
Scalia
Updated October 27, 2016 at 12:05pm
2
Most recent comment from Oliver:HI!
pls. use following css:
@media (max-width: 768px) {
.sc-nivoslider.nivoSlider {
display: none;
}
}
Anthony Izzo
Disabling breadcrumbs on blog articlesClosed
TheGem (WPBakery)
Updated October 27, 2016 at 10:35am
2
Most recent comment from Oliver:HI!
pls. use following css:
.single-post .page-title-block .breadcrumbs {
display: none;
}
ideiasemrede
Hide WP informationClosed
TheGem (WPBakery)
Updated October 26, 2016 at 7:04pm
2
Most recent comment from Oliver:HI!Sorry, we don't tested our theme with this plugin and we don't provide support with third-party plugins. Pls. be so kind to understand that we can't check tons of plugins and it's updates on compat ...
BDS
order tracking formClosed
TheGem (WPBakery)
Updated October 26, 2016 at 12:15pm
9
Most recent comment from [deleted]:Woocommerce template "order/form-tracking.php" isn't include to TheGem theme but you can take it from woocommerce plugin templates directory and include it in child theme to "woocommerce/order" fold ...
evofuse
Blog Categories / Archives TemplatesClosed
TheGem (WPBakery)
Updated October 26, 2016 at 11:36am
4
Most recent comment from Oliver:You are welcome!