Public Tickets
Lenaindigo
Registration problemClosed
TheGem (WPBakery)
Updated June 15, 2022 at 11:40am
4
Most recent comment from Michael:HI!Please this article:https://codex-themes.com/thegem/documentation/#license-termsYour license is already registered on https://floatingtartu.ee site.
andrei-diz
Activation errorClosed
Activation Problems in TheGem Theme.
Updated June 14, 2022 at 6:47am
6
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
wesmcdermott
Adding Adobe FontsClosed
TheGem(Elementor)
Updated June 13, 2022 at 10:37am
2
Most recent comment from Oliver:Hi,
Sorry for delay, use this plugin:
https://wordpress.org/plugins/custom-typekit-fonts/
rjaiswar
Website PreloaderClosed
TheGem (WPBakery)
Updated June 13, 2022 at 6:21am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access and link to the image you need to add there.
moonstrategy
Main menu settings helpClosed
TheGem(Elementor)
Updated June 9, 2022 at 6:24am
6
Most recent comment from Oliver:Ok, thank you for letting know
ibrahim
blogClosed
TheGem (WPBakery)
Updated June 8, 2022 at 11:12am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
Alejandro
How can create a portfolio page parent of other portfolio page?Closed
TheGem (WPBakery)
Updated June 7, 2022 at 11:44am
2
Most recent comment from Oliver:HI,Sorry, portfolio doesn't hierarchical post type
23desarrollos
Woocommerce Multi step not translatedClosed
TheGem(Elementor)
Updated June 6, 2022 at 9:09am
4
Most recent comment from Oliver:Hi,Can you give me FTP access?
23desarrollos
Disable Gem Post typesClosed
TheGem(Elementor)
Updated June 6, 2022 at 5:26am
6
Most recent comment from Oliver:Hi,pls. give me wp-admin and FTP access
Alejandro
I published it, it isn't onlineClosed
TheGem (WPBakery)
Updated June 2, 2022 at 11:18am
14
Most recent comment from Oliver:Welcome!
HylandsInc
image galleryClosed
TheGem (WPBakery)
Updated June 1, 2022 at 12:20pm
2
Most recent comment from Oliver:Hi,Can you set the site to any test hosting and make few screenshots to describe what do you need to get in the end?
Mory
Access to the item's html filesClosed
Cryption
Updated June 1, 2022 at 9:53am
4
Most recent comment from Oliver:Try this one:
1) Import the desired page or concept
2) Install httrack website copier
https://www.httrack.com/page/2/en/index.html
3) Start copying the site using the httrack command
4) Wait until t ...
Alejandro
How can delete the "entry-content post-content"Closed
TheGem (WPBakery)
Updated June 1, 2022 at 9:10am
10
Most recent comment from Oliver:Feel free to contact us if you need help
Rhodin Ferreira
Activating licenseClosed
Activation Problems in TheGem Theme.
Updated June 1, 2022 at 6:42am
7
Most recent comment from Oliver:Welcome!
Melanie
Unable toi Activate LicenseClosed
Activation Problems in TheGem Theme.
Updated May 29, 2022 at 11:40am
2
Most recent comment from Oliver:HI,Sorry, do you need to reinstall WP? Or move the site to another URL?