Public Tickets
suessi222
Fatal Error on welcome page and plugin installation not possible (editing not possible either)Closed
TheGem(Elementor)
Updated November 15, 2022 at 6:53am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access
cre8ivephillip
I cannot access Demo Import plugins OR the needed pluginsClosed
Activation Problems in TheGem Theme.
Updated November 14, 2022 at 9:17am
2
Most recent comment from Oliver:Hi,Sorry for delay, working for me without problems. Did you manage the issue?
vivianavavaki
Team (thegem element)Closed
TheGem(Elementor)
Updated November 12, 2022 at 12:27pm
2
Most recent comment from Oliver:Hi,Sorry, this feature is not available in the Elementor theme, there used the WPBackery theme version and pagination contaner shortcode..
tecnologia22
WoocommerceClosed
TheGem (WPBakery)
Updated November 10, 2022 at 7:40am
3
Most recent comment from Oliver:Don't worry, everything will work without problems.
guidagiuseppe70
Alert message in THEGEM 5.6.1Closed
TheGem(Elementor)
Updated November 9, 2022 at 1:34pm
4
Most recent comment from Oliver:You're welcome!
Emma
update pluginsClosed
TheGem (WPBakery)
Updated November 7, 2022 at 1:32pm
2
Most recent comment from Oliver:HI!
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ensuring the highest quality of working as ...
DeepBlueWork
Footer social media iconsClosed
Cryption
Updated November 7, 2022 at 7:06am
4
Most recent comment from Oliver:Hi,Sorry for delay, here you go:https://bluearttoken.com/wp-admin/post.php?post=1743&action=edit&classic-editorhttps://screenrec.com/share/qER6gsNt5K
modifoo
Changing footer textClosed
TheGem(Elementor)
Updated November 4, 2022 at 12:19pm
2
Most recent comment from Oliver:Hi,Take a look:https://screenrec.com/share/GPa8rLznX6
zietlowmedia
Header doesnt change / Is buggedClosed
TheGem(Elementor)
Updated November 3, 2022 at 12:00pm
4
Most recent comment from Oliver:You're welcome!
Marius Roznovan
Moved server, can't activate licenceClosed
Activation Problems in TheGem Theme.
Updated October 29, 2022 at 12:20pm
4
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category and provide your URL and purchase code.
Buyoka
Wordpress Page Widgets plugin not getting installedClosed
TheGem(Elementor)
Updated October 29, 2022 at 11:32am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out
wilsdesign
CHANGE FONT - TOP AREA/FOOTERClosed
TheGem (WPBakery)
Updated October 28, 2022 at 8:01am
7
Most recent comment from Oliver:Hi,Sorry for delay, CSS code:
.top-area .gem-button {
font-family: 'Source Sans Pro' !important;
font-size: 14px !important;
font-weight: bold !important;
}
#footer-menu a {
fo ...
nickh54
Custom Title Demo Editing & Home page text box scrollingClosed
TheGem (WPBakery)
Updated October 21, 2022 at 12:25pm
6
Most recent comment from Oliver:Hi,pls. create new ticket, provide wp-admin access there and make few screenshots to describe the issue in details.
mccauley1234 McCauley
Infinite ScrollClosed
TheGem (WPBakery)
Updated October 19, 2022 at 9:23am
4
Most recent comment from Oliver:HI,Sorry, we don't have such feature in the theme and I didn't tested these plugins. I've added task to the team, may be we'll make something similar in future theme updates.
JalalShah1
Webiste LayoutClosed
TheGem(Elementor)
Updated October 17, 2022 at 9:29am
7
Most recent comment from Oliver:Hi,Sorry for delay, replied in the ticket.