Public Tickets
binyamg
Compatible Elementor VersionClosed
TheGem(Elementor)
Updated October 17, 2022 at 7:05am
2
Most recent comment from Oliver:Hi,pls. wait a bit, we're testing, after we make sure everything is ok you will be able to update plugin.
joeun
menu or elementorClosed
TheGem(Elementor)
Updated October 14, 2022 at 8:59am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Arshdeep
Gem Theme SupportClosed
TheGem(Elementor)
Updated October 13, 2022 at 7:09am
2
Most recent comment from Oliver:Hi,Sorry, can you make few screenshots to describe the issue in details?
Fabian
PROBLEMAS DE OPTIMIZACIÓNClosed
TheGem (WPBakery)
Updated October 12, 2022 at 7:33am
2
Most recent comment from Oliver:HI,Pls. take a look:https://codex-themes.com/thegem/documentation/performance-optimizations/
mccauley1234 McCauley
Sitemap IssuesClosed
TheGem (WPBakery)
Updated October 11, 2022 at 7:14am
14
Most recent comment from Oliver:HI,It's the problem in wpforo plugin, you should contact this plugin support team with this issue.
liliaf
Redirect to other pageClosed
TheGem (WPBakery)
Updated October 7, 2022 at 7:19am
4
Most recent comment from Oliver:Welcome!
HectorCatify
The Gem updateClosed
Activation Problems in TheGem Theme.
Updated October 6, 2022 at 9:33am
14
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category.
giuseppedb
Conflict with Revolution sliderClosed
TheGem(Elementor)
Updated October 5, 2022 at 6:46am
2
Most recent comment from Oliver:Hi,Sorry for delay, can you check it now?
lkmweb
want to add noindex to individual pagesClosed
TheGem(Elementor)
Updated October 4, 2022 at 8:00am
5
Most recent comment from Oliver:You're welcome!
peifferwolf
Demo contentClosed
TheGem (WPBakery)
Updated September 30, 2022 at 11:28am
3
Most recent comment from Oliver:Or you can remove demo content via remove demo button, take a look:https://codex-themes.com/thegem/documentation/#one-click-import-of-demo-contentREMOVING DEMO CONTENT
This option is good if you don� ...
fishbellyblack
Update to Woocomerce requestedClosed
TheGem(Elementor)
Updated September 30, 2022 at 8:41am
2
Most recent comment from Oliver:Hi,
Pls. wait a bit, today - tomorrow will be theme update, there templates will be updated. Don't worry, everything will work without problems.
ysffaydn
Top area headerClosed
TheGem(Elementor)
Updated September 26, 2022 at 8:11am
2
Most recent comment from Oliver:HI,Can you give me link to your site?
ysffaydn
Logo/Image QualityClosed
TheGem(Elementor)
Updated September 26, 2022 at 8:06am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access?
Mary
Hover boxesClosed
TheGem (WPBakery)
Updated September 26, 2022 at 7:11am
6
Most recent comment from Oliver:I need to see your setting to give you hints..
imconsulting
Error trying to change Theme Fonts from OptionsClosed
TheGem(Elementor)
Updated September 22, 2022 at 1:32pm
5
Most recent comment from Oliver:By the way I deactivated plugin SiteGround Optimizer, it should be disabled till the site will be ready, otherwise, you should clean the cache after any change on the site.