Public Tickets
Alejandro
The padding of top image is wrongClosed
TheGem (WPBakery)
Updated July 15, 2022 at 8:43am
5
Most recent comment from Oliver:Welcome!
Nurney Richman
social icons not displaying top of pageClosed
TheGem (WPBakery)
Updated July 11, 2022 at 12:30pm
4
Most recent comment from Oliver:Hi,Replied in the ticket.
Piyaidea
Slider Revolution not to show on mobileClosed
TheGem(Elementor)
Updated July 11, 2022 at 9:55am
2
Most recent comment from Oliver:HI,Sorry for delay, can you check it now?
FMSys
Resource Library PluginClosed
TheGem (WPBakery)
Updated July 8, 2022 at 12:25pm
4
Most recent comment from Oliver:HI,I think better to look third-party plugin... Don't have such feature from the box...
AleksFloriano
Item Purchase CodeClosed
Activation Problems in TheGem Theme.
Updated July 8, 2022 at 5:26am
2
Most recent comment from Oliver:Hi, as we can see you have two installations and one purchase code, it is not allowed according to Envato licensing rules. Please use this link to purchase one additional license https://themeforest. ...
Nurney Richman
social icons not displaying top of pageClosed
TheGem (WPBakery)
Updated July 7, 2022 at 6:14am
2
Most recent comment from Oliver:Hi,Can you make few screenshots where it should be?
marianogi
portfolio slugClosed
TheGem (WPBakery)
Updated July 4, 2022 at 12:21pm
4
Most recent comment from Oliver:Welcome!
rahilmehta
Theme and plugins not updatingClosed
Activation Problems in TheGem Theme.
Updated July 4, 2022 at 8:36am
4
Most recent comment from Oliver:Hi,Sorry for delay, as I see you already updated plugins, do you still need help?
Justin
Theme updateClosed
TheGem (WPBakery)
Updated June 30, 2022 at 7:18am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
dylanb39
White Space between Menu and ContentClosed
TheGem (WPBakery)
Updated June 30, 2022 at 6:47am
5
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Tina McDowell
LottiefilesClosed
TheGem (WPBakery)
Updated June 28, 2022 at 7:08am
2
Most recent comment from Oliver:Hi,Sorry, from the box - no, you should use third-party plugin
timk46
Accidental installationClosed
TheGem (WPBakery)
Updated June 27, 2022 at 7:23am
2
Most recent comment from Oliver:Hi,Sorry, are you about the license code?
Lenaindigo
cart not appearingClosed
TheGem (WPBakery)
Updated June 24, 2022 at 11:45am
8
Most recent comment from Oliver:Hi,You need deactivate catalog mode check box here:https://dev.koidukuma.ee/wp-admin/admin.php?page=thegem-theme-options#/woocommerce/product-layout
Clever_Recursos
License & UpdatesClosed
TheGem(Elementor)
Updated June 24, 2022 at 9:03am
2
Most recent comment from Oliver:Hi,We have included RevoSlider and LayerSlider in our theme as a bundled plugin under developer license. This means, that all features and functions are availbale for usage, except additional templat ...
halinasplace
wp-rocket pluginClosed
TheGem (WPBakery)
Updated June 23, 2022 at 11:56am
14
Most recent comment from Oliver:Welcome!